Christoph Jung - Consultant (Latest Project)

Q: Where is Christoph based?

Christoph is based in Berlin, Germany .

Q: What languages does Christoph speak?

Christoph speaks the following languages: German (Advanced), English (Advanced) .

Q: How many years of experience does Christoph have?

Christoph has at least 8 years of experience. During this time, Christoph has worked in at least 8 different roles and for 4 different companies . The average length of individual experience is 1 year . Note that Christoph may not have shared all experience and actually has more experience.

Q: What is Christoph's latest experience?

Christoph's most recent position is Consultant (Latest Project) at Jung Management GmbH .

Q: What companies has Christoph worked for in recent years?

In recent years, Christoph has worked for Jung Management GmbH , Self-employed , and Arvato | Bertelsmann .

Q: Which industries is Christoph most experienced in?

Christoph is most experienced in industries like Professional Services , Utilities , and Banking and Finance . Christoph also has some experience in Information Technology .

Q: Which business areas is Christoph most experienced in?

Christoph is most experienced in business areas like Operations , Business Intelligence , and Quality Assurance . Christoph also has some experience in Project Management , Customer Service , and Finance .

Q: Which industries has Christoph worked in recently?

Christoph has recently worked in industries like Professional Services , Banking and Finance , and Information Technology .

Q: Which business areas has Christoph worked in recently?

Christoph has recently worked in business areas like Business Intelligence , Operations , and Quality Assurance .

Recommended expert

Berlin, Germany

Experience

Apr 2022 - Jul 2022

4 months

Consultant (Latest Project)

Jung Management GmbH

Implemented a KPI framework for HR
Identified and implemented KPI measurement system
Finalized KPI definitions and accompanying metrics for ‘People Capabilities’, ‘Diversity & Inclusion’, ‘Health & Safety’
Reviewed and gap-analyzed value drivers, CTQs and underlying processes to determine development needs
Consulted HR business partners and steered rollout of the KPI model across level-one leadership
Cascaded people targets across L1 areas
Developed and implemented a set of people targets based on HR requirements
Implemented a robust framework including strategic people KPIs and reporting processes

Nov 2021 - Present

4 years 5 months

Consultant / Freelancer

Self-employed

Love to challenge and change the status quo
Goal to learn from other businesses and branches and transfer insights to current challenges
Service Management
Quality Management
KPI Management

Nov 2021 - Dec 2022

1 year 2 months

Consultant (Prolonged Project)

Jung Management GmbH

Designed a new operating model for internal services to improve transparency, simplicity, speed, availability, consistency and reliability
Introduced ServiceNow
Created service profiles (process description, scope, key inputs, deliverables, pricing, SLAs) for FI, HR and HS&E
Set up GBS performance steering with product and process KPIs, metrics, volumes and SLAs
Designed governance structure and stakeholder management
Transferred KPMG process model into RRPS process model
Defined development priorities based on maturity assessment of GBS value criteria
Defined interaction model between service users and agents/systems (self-services)
Evaluated solutions and created decision templates for user interaction system and customer feedback tool
Designed customer and user feedback processes
Set up quality performance management by defining service SLAs and KPIs
Defined data sources and selection mechanisms for KPI dashboard
Designed and built reporting dashboard
Prepared baseline and benchmarking with Rolls-Royce plc
Set up GBS learning modules
Prepared role profiles for new GBS business functions
Prepared GBS roadshow with roll-out plan
Created GBS governance structure

Mar 2021 - Aug 2021

6 months

Entrepreneur & Founder

Self-employed

Evaluated own business idea for a process management tool using business model canvas
Participated at startupschool.org by Y Combinator
Engaged with potential co-founders and clients
Built various MVPs to find product-market fit
Determined that technology was not ready for the product

Apr 2020 - Mar 2021

1 year

Director Operations

Arvato | Bertelsmann

Ensured perfect customer experience in front and back office and managed quality and service
Held P&L responsibility for a large eCommerce client in a financial service company
Managed invoice purchase, direct debit and other payment options
Oversaw debtor management, call center, support center and outbound sales
Managed vendors
Organized capacity and workforce using COPC standards
Captured Voice of Customer via Net Promoter Score and defined product adjustments
Introduced OKR framework for shared goals
Analyzed processes, performed gap analysis and prioritized findings (managed in JIRA and Confluence) leading to process redesign (BPR) and maintenance (Six Sigma)
Improved process and time measurement integrated with quality management (in-house system and PowerBI)
Coached leadership team on new tools and mindsets
Conducted workshops with other business units to share operational excellence knowledge and identify synergies

Jun 2019 - Apr 2020

11 months

Head of Operations DACH

Arvato | Bertelsmann

Managed operations of the first B2C brand in DACH region and ensured customer centricity via Voice of Customer
Connected operations with product management
Led project management for new customer service software (Zendesk) and back-office task automation
Ensured documentation, quality, processes and SLAs

Feb 2018 - Jun 2019

1 year 5 months

Head of Operations

Arvato | Bertelsmann

Managed debtor management, dunning and debt collection for an energy supplier
Led a team of six direct reports and ~60 employees
Handled project management and coaching, including introduction of a scorecard and operational excellence knowledge transfer
Drove continuous process improvement with RPA
Ensured process documentation and quality checks
Managed KPIs and SLAs

Apr 2014 - Sep 2014

6 months

Intern Transaction Valuation & Strategy

PwC

Performed company valuation using financial KPIs, peer-to-peer comparative analysis and multiples
Prepared and reviewed financial models
Conducted plausibility checks of business plans

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Utilities, Banking and Finance, and Information Technology.

Professional Services

Utilities

Banking and Finance

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Business Intelligence, Quality Assurance, Customer Service, Project Management, and Finance.

Operations

Business Intelligence

Quality Assurance

Customer Service

Project Management

Finance

Summary

I love to challenge and change the status quo. My goal is to learn from other businesses and branches and transfer it to my challenges. Therefor I enjoy reading books such as “Shoe Dog”, “Lean B2B” or “Turning the Flywheel”.

Skills

Coaching
Lean
Operations
Processes
Okr And Kpi
Project Management
Six Sigma

Languages

German

Advanced

English

Advanced

Education

Apr 2011 - Dec 2016

University of Münster

B.Sc. and M.Sc., Finance · Finance · Münster, Germany

Certifications & licenses

Lean Six Sigma Black Belt

Scrum Master

Statistics

Experience

Total positions 8

Experience in Professional Services 5.5 y

Avg length 1 y 2 m

Longest experience 4 y 4 m

Expertise

Recent roles Consultant (Latest Project), Consultant / Freelancer, Consultant (Prolonged Project)

Main industries Professional Services, Utilities, Banking and Finance

Main business areas Operations, Business Intelligence, Quality Assurance

Qualifications

Highest degree Master

Certifications earned 2

Profile

Created

October 2022

Last Update

November 2024

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Christoph based?

Christoph is based in Berlin, Germany.

What languages does Christoph speak?

Christoph speaks the following languages: German (Advanced), English (Advanced).

How many years of experience does Christoph have?

Christoph has at least 8 years of experience. During this time, Christoph has worked in at least 8 different roles and for 4 different companies. The average length of individual experience is 1 year. Note that Christoph may not have shared all experience and actually has more experience.

What roles would Christoph be best suited for?

Based on recent experience, Christoph would be well-suited for roles such as: Consultant (Latest Project), Consultant / Freelancer, Consultant (Prolonged Project).

What is Christoph's latest experience?

Christoph's most recent position is Consultant (Latest Project) at Jung Management GmbH.

What companies has Christoph worked for in recent years?

In recent years, Christoph has worked for Jung Management GmbH, Self-employed, and Arvato | Bertelsmann.

Which industries is Christoph most experienced in?

Christoph is most experienced in industries like Professional Services, Utilities, and Banking and Finance. Christoph also has some experience in Information Technology.

Which business areas is Christoph most experienced in?

Christoph is most experienced in business areas like Operations, Business Intelligence, and Quality Assurance. Christoph also has some experience in Project Management, Customer Service, and Finance.

Which industries has Christoph worked in recently?

Christoph has recently worked in industries like Professional Services, Banking and Finance, and Information Technology.

Which business areas has Christoph worked in recently?

Christoph has recently worked in business areas like Business Intelligence, Operations, and Quality Assurance.

What is Christoph's education?

Christoph holds a Master in Finance from University of Münster.

Does Christoph have any certificates?

Christoph has 2 certificates. These include: Lean Six Sigma Black Belt and Scrum Master.

What is the availability of Christoph?

Christoph is immediately available for suitable projects.

What is the rate of Christoph?

Christoph's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.