VMware Workspace ONE Experts in Germany

MOVE-ZPD – Strategic Infrastructure Project | Total Program Budget 48 Mio. € | Data Center Migration Hannover → Hamburg

Responsibility for a central subproject for migrating business-critical specialist applications to a highly available data center architecture.

• Management of a central subproject for migrating business-critical specialist applications to a highly available data center architecture.
• Independent management of around 30 of approximately 100 business-critical specialist applications, including Exchange (approx. 30'000 users), LDAP, DNS and cross-state applications.
• Management of project structure, milestones, dependencies, risks and escalations, as well as coordination of the required business and technical stakeholders.
• End-to-end coordination of the managed migrations, from planning and structuring through environment provision, testing and acceptance to production deployment and go-live.
• Stakeholder management between business units, Product Owners, data center operations, program organization and external service providers.
• Development and implementation of a standardized server request and change process to speed up VM provisioning and reduce manual coordination.
• Management reporting as well as preparation and moderation of steering and decision-making bodies and workshops.

Technologies & Tools: MS Project, MS Teams, SharePoint, Oracle APEX, CA Automation Manager, Visio, MindManager

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Conceptual consulting for securing business processes
• Consulting for planning and implementing IT and IT security projects
• Security and policy checks, process optimization, contingency planning
• Project management and interim management in IT infrastructure and information security

Overview of relevant projects:

• 2025: Consulting on a DLP concept and for Digid GmbH.
• 2025: Consulting for a customer after a cybersecurity attack in which the IT infrastructure was compromised and the attacker gained M365 tenant admin rights. Investigation and recovery of the IT infrastructure. Preparation of recommendations for increasing IT security.
• 2025: Continuation of the projects listed below for Thyssenkrupp Marine Systems and Norddeutsche Landesbank.
• 2024: Preparation of a DNS concept including consulting on DNS strategy and technology, DNS design, DNS security, load balancing, reverse lookup zones and automation. Preparation of a DHCP concept including consulting on DHCP design, the central DHCP management system and automation. Consulting on the operation of the products mentioned, operating processes, and adapting the IT documentation and IT service description for Thyssenkrupp Marine Systems.
• 2024: Analysis and assessment of the network and security infrastructure established by the providers with regard to the overall architecture, consisting of the design and components. Development of proposed solutions to improve current operations, maximize performance and security, and reduce complexity. Presentation of the results, their causes and possible solutions to C-level management, including the required decision templates. Development of a SASE concept based on a Zero Trust architecture for Norddeutsche Landesbank.
• 2024: Continuation of the projects listed below for Atlas GmbH and Deutsche Vermögensberatung AG.
• 2023: Consulting on resolving findings from an IT security assessment of the IT infrastructure, conducting proof-of-concepts for DDoS protection and Digital Experience Monitoring (DEM) with Zscaler (ZIA, ZPA & ZDX), creating a new security architecture based on Zero Trust, redesigning a Cisco ISE implementation and designing a DNS security solution to protect guests and financial advisors for Atlas GmbH / Deutsche Vermögensberatung AG.
• 2023: Continuation of the projects listed below for Digid GmbH, Vaillant Group GmbH (until 09/2023), Bundesanstalt für Geowissenschaften und Rohstoffe (until 05/2023) and Union Investment IT-Services GmbH (until 07/2023).
• 2022: Preparation and review of white papers for infrastructure and security architectures, planning new network infrastructures for Deutsches Luft- und Raumfahrtzentrum.
• 2022: Development of a concept for the technical and process-related modernization of a disaster recovery plan for United Nations Volunteers.
• 2022: Development of a concept for moving measurement data to a cloud environment, introducing Network Access Control and conducting an awareness training session for Digid GmbH.
• 2022: Development of a network segmentation concept for DZ Hyp AG.
• 2022: Development of a network segmentation concept for Bundesagentur für Arbeit.
• 2021: Development of a new load balancer architecture for Bundeswehr Fuhrparkservices GmbH.
• 2021: Vulnerability scan and penetration test of a web frontend, including evaluation and preparation of recommendations for remediation, taking risk and probability of occurrence into account, for customer ifi GmbH.
• 2021: Consulting, concept development and sub-project management for introducing a Network Access Control solution (certificate authentication and MAC address bypass) and macro-segmentation (area and zone concept based on dynamic assignment of endpoints) in office and production IT for customer Vaillant Group GmbH.
• 2021: Upgrade and optimization of the LAN and WLAN infrastructure for customer United Nations Volunteers.
• 2021: Development of a target concept for modernizing the IT security infrastructure consisting of the DMZ (Cisco switches, firewalls, WSA, ESA, SMA), internet access, admin and management networks and wireless LAN, including support during implementation, for Bundesanstalt für Geowissenschaften und Rohstoffe.
• 2021: Creation of a micro-segmentation concept based on Cisco DNA and SGT and Zero Trust for Union Investment IT-Services GmbH.
• 2021: Review and update of ISMS Level-3 policies and preparation of process instructions for customer Software AG.
• 2021: Project management for the global Tec-Refresh project Meraki WLAN 2.0, coordination of outsourcing the LAN/WLAN infrastructure to a managed service provider and preparation of a WLAN concept for automated guided vehicles for customer Heraeus Infosystems GmbH.
• 2021: Project management and technical support for the “Transition of SIEM/SOC Services” project of a customer into a shared environment and assumption of the interim role of Head of Security Operations at customer Datagroup SE.
• 2021: Workshop for a future implementation of Mobile Device Management at customer Allgeier Experts Go GmbH.
• 2021: Sub-project management for introducing a rule management tool for firewalls and recertifying NAC endpoints based on 802.1x and MAB at customer Union Investment IT-Services GmbH.
• 2020: Development of a network segmentation concept for two data centers based on Cisco and VMware for Aareon AG.
• Recording and analysis of the current network architecture, including project initiation.
• Development of a concept for micro-segmentation in the data center and access network.
• 2020: Infrastructure and security architecture audit for customer Stuttgarter Versicherung AG.
• Analysis of the IT infrastructure and IT security architecture with regard to the configuration of network and security components. Additional review of contracts, process descriptions and manuals for completeness. Development of recommendations to improve the stability and operation of the infrastructure. Preparation of a network segmentation concept and project management for implementing the measures from the analysis project.
• 2020: Consulting on setting up an ISMS-Light for customer Josera foodforplanet GmbH & Co. KG.
• 2020: Security architecture consulting for customer Datagroup SE.
• Development of a future IT infrastructure and IT security architecture.
• Analysis of the current IT architecture of all 23 companies.
• Recommendations for optimizing the IT infrastructure and preparation of a comparison between a classic perimeter security concept and the Zero Trust model.
• Preparation of a security zone concept.
• Preparation of an IT infrastructure architecture in coordination with all companies.
• 2018 - 2019: Stream Lead in the Cyber Security program of Deutsche Lufthansa AG.
• Responsible for designing and implementing 9 projects in IT security infrastructure and user access management, as well as managing project managers and experts.
• Project area: Network Segmentation and Access Control.
• Project area: Security Architecture.
• Project area: Privileged, Identity & Access Management.
• Project area: Simplify User Authentication (MFA).
• Project area: Mobile & Endpoint Security.
• Project area: OT Security.
• Project area: E-enabled Aircraft.
• 2018: Security architecture consulting for customer Deutsche Lufthansa AG.
• Project management for the development, evaluation and management of the company-wide information security architecture.
• Development of a security strategy and roadmap to align the security architecture with the Zero Trust model.
• Evaluation of security solutions, services and tools available on the market.
• Definition of requirements for RfPs and evaluation of offers.
• Development, maintenance and monitoring of security architecture artifacts.
• Conducting security assessments of existing and new IT systems and security services.
• 2018: ISMS consulting for customer GLS IT Services GmbH.
• Consulting on introducing and initially operating an ISMS based on ISO27001.
• Auditing the IT environments of the GLS country companies.
• Analysis and assessment of IT security risks and derivation of required measures.
• Development of proposed solutions in coordination with the relevant stakeholders.
• Project management and transition of the ISMS to later operations.
• 2016 - 2018: Security Pre-Sales Consultant for customer Cisco Systems GmbH.
• Nationwide strategic and conceptual consulting for major enterprise customers and financial and insurance customers on Cisco and Meraki security products and services such as Firepower, WSA, ESA, Stealthwatch and ISE.
• 2017 - 2018: Design and implementation of an ISMS for customer Verivox GmbH.
• Conducting various BIAs and GAP analyses.
• Preparation of security policies based on ISO 2700x.
• Assumption of the interim role of Information Security Officer.
• 2017: Preparation of a contingency concept for VPV Lebensversicherungs-AG.
• Review and update of the IT contingency manual.
• 2016: Consulting and project management for the design of cloud and hosting services for customer Vodafone Group Services GmbH.
• Analysis and optimization of the sell-build-run process.
• Preparation of detailed-level designs for cloud products.

• Service owner of the receivables management platform Ikarus
• Management and coordination of external 1st-level service providers
• Team leadership and building ITIL-compliant support structures
• Managing the handover to 3rd-level support (internal & external, incl. vendor/development)
• Stakeholder management between the business unit, IT, and external partners
• Jira ticket automations and maintenance of Confluence documentation