Thin Client Experts in Germany

Description of duties “Atruvia / HCL International” Role: HCL Notes Banking Support, Domino Administration / Migration / Operations Operations, administration and technical support of the HCL Notes/Domino environment in the Atruvia banking environment on behalf of HCL. As part of an international support team, the focus was on second- and third-level support as well as the processing, management and monitoring of SLA tickets in categories 1, 2 and 3. Duties included the technical analysis and resolution of incidents in the Notes/Domino environment, system administration, and the development and modification of Lotus Notes /Domino applications and LotusScript agents when a programming solution was required. Another focus was ticket dispatching: analysing and assessing incoming tickets, assigning them to the responsible departments and specialist teams, and subsequently coordinating and tracking processing within the agreed SLA periods. There was also direct communication and coordination with subject-matter experts, departments and end customers of the connected banks. In particular, when language or technical communication problems arose within the international support team, German-language customer communication was handled and mediation between customers and technical specialists was provided. Objective Ensuring stable and reliable operation of the HCL Notes/Domino landscape in the Atruvia banking environment and the timely processing of business-critical support cases in line with the agreed Service Level Agreements. Incidents were to be analysed as early as possible and either resolved directly through administrative measures or suitable LotusScript/Notes solutions, or forwarded specifically to the responsible specialist teams. As of: 25.09.2026 (Version 2.10 LITE) including project times Page: 3 of 32 SPO-SOFT EDV Beratung, Dipl.-Ing. Klaus Kano, Tel.: +494532-2767682, Mail: [email], [link] At the same time, qualified preliminary analysis and targeted ticket dispatching were intended to ensure that every ticket reached the technically and professionally responsible department immediately and that unnecessary transfers, processing times and associated costs were reduced. Result Operational Notes/Domino support for the banks served was reliably ensured throughout the entire project period. SLA-relevant tickets were systematically analysed, prioritised, assigned to the responsible departments and tracked through to resolution. Some incidents were resolved directly through administration, technical error analysis and the development of suitable LotusScript agents and modifications to Notes/Domino applications. By directing tickets specifically to the relevant expert and specialist teams, incorrect assignments and unnecessary processing loops were reduced and compliance with the agreed SLA times was supported. Direct communication with the banks and mediation between German-speaking end customers and the international support team also contributed to efficient problem resolution and high customer satisfaction.

• Web and software development
• Project work

• Stabilized the cross-site workplace/printer rollout and transferred it into reliable operational processes. Ongoing hospital operations, new naming conventions, new print servers in a different AD structure, Kerberos dependencies, management systems and inconsistent inventory data.
• Took over technical workstreams and escalated risks at an early stage. Interface between IT operations, project organization, internal employees and external service providers; independently responsible for critical technical workstreams without formal overall project management.
• Fully consolidated the central master/rollout data. Correlated serial number, MAC, IP, location and old/new device references from several sources and established them as a shared working basis for rollout, follow-up work, location and toner processes.
• Technically stabilized the printer rollout. 717 devices in the consolidated rollout scope, including 431 replacement devices; 114 documented deviations. Controlled, created or validated around 2,000 printer/queue objects.
• Proposed Location B as an independent work package and managed it technically. Consolidated 216 old devices into 88 new devices; implemented this in around 10 working days with 1-2 external technicians. Prepared ClearPass, TXT/mapping and ORBIS offset topics in parallel.
• Made several thousand existing TXT/VBS client assignments suitable for bulk migration. Defined old/new mapping, new print servers, Follow-Me, queue, suffix and tray logic; developed checking/correction logic for incorrect manual names.
• Built and productively verified cross-domain FollowMe. Used the historical username attribute to map between the old and new AD domains; stopped further expansion when data quality was no longer reliable.
• Developed the technical approach for hardware/queue reconciliation. Correlated standard lists, print server objects and real devices using IP/SNMP; defined rules for MAC, serial number, IP, location, toner, trays, keep/remove/rename, duplicates and rollback.
• Built AI-assisted automation under time pressure. Developed and stabilized PowerShell/XML tools with independently developed process, data and validation logic, test cases, logging, DryRun/guardrail approaches, error analysis and live validation.
• Designed an HTTP/web platform as a target architecture that was not introduced into production. Technically designed ASP.NET Core 8, .NET Worker, SQLite and PowerShell 5.1 for job control, target/actual comparison, logging/audit, recovery, queueing and locking.
• Operationalized toner, location and operational processes. Consolidated TA-Cockpit location data; established toner/order logic with prioritized run lists; supported Follow-Me, duplex and Scan2Mail pilots.
• Worked out the KRITIS/emergency topic in detail. Structured and visualized printer operations during power/infrastructure failures, coordinated internally and supported the integration into the emergency concept.
• Coordinated the workplace/IGEL client rollout with 1.200+ thin clients from a technical and operational perspective. Prepared the project from 11/2025 and continued it from mid-09/2026. Technically reviewed and structured the process from unpacking and labeling/inventory to setup; handed over operational unpacking/label coordination to a colleague so several employees could work in parallel.
• Personally prepared around 120 thin clients for production. Together with a technical colleague, primarily responsible for finding a solution for automated IGEL-OS-12 installation; productive automation is currently still open.
• Saved around 83 hours of manual ClearPass data entry. Created a PowerShell/import script for ClearPass and demonstrably saved the network colleague around 83 hours of manual entry for 1.200 thin clients; at the same time, significantly reduced the risk of manual errors.
• Supplied formal project management with technical results. Operational results, technical feasibility, process structure and status from the responsible workstreams serve as an important basis for steering by the official project manager.
• Documentation & handover. Documented rollout, AQrate, TA-Cockpit and automation processes, conducted training and tested, configured and prepared around 25 digital medical carts for operation.

• Redesigning cablewise infrastructure with CAT 8.1 keystones, measuring the speed and quality of the new installation with Pockethernet, documentation at a local saddlery
• CAT 8.1 installation and building a data center, site linking, VPN and VLAN configuration for a local car dealership, implementation of IT-Security standards like virus protection (G Data) and firewalling (OPNSense)
• Relocation of a tax office with redesign of the IT infrastructure, virus protection (G Data) and backup solutions (QNAP)
• Planning, conception and implementation of an inhouse data center, BSI-compliant for commercial laundry (including Proxmox-based virtualization of existing infrastructures, QNAP, G Data, OPNSense, APC)
• Implementation and conception of security solutions in the SME sector
• Collaboration on the IT-security concept for the Bremen network of authorities (in the dLAN network)
• Creation of IT-security concept VOIS (modules MESO, KFZ/iKFZ) including audit preparation for KBA
• Expansion of the IT-security concept for the online service for electronic residence registration (eWA) to include use as an eFA (one-for-all) service (nationwide)
• Expansion of the IT-security concept to include modules wos & wvp
• Concept development for the implementation of DIN SPEC 27076 at MSEs and SMEs
• Creation and evaluation of emergency concepts
• Creation and evaluation of response actions and BCM plans
• Assessment of existing business continuity management (ISO 22301)
• Development of BCM strategy options
• Conducting awareness training

• Complete redesign of IT infrastructure including setup of a server room according to BSI standards, new network concept and planning.
• Development of security concepts and IT security consulting for the DHCP/DNS election sector.
• Support of project management for the customer in the VOIS | MESO area.
• Technical support for setting up the IT infrastructure in new offices, including firewall configuration, router setup and network planning.
• Setup and configuration of the service management and ticket system JIRA.
• Implementation and administration of the Azure (Entra) environment for all employees.
• Setup and administration of the Confluence environment.
• Planning, setup, configuration and administration of the entire Atlassian Collaboration Suite.
• Development of BCM strategy options.
• Development and implementation of measures and creation of BCM plans, as well as evaluation of existing BCM.

• Project review, restructuring and PM for the migration of a total of 12,000 Windows workstation systems (650 applications) from SCCM or Empirum/Matrix42 to MS-Intune following a merger.
• Took over a significantly delayed and poorly managed project in the role of “firefighter”.
• Completely revised and adjusted/updated the planning of the customer and the service provider involved.
• Introduced planning baselining and the recording/mitigation of current risks.
• Introduced an efficient, partly automated planning/reporting interface between MS-Project Planning (service provider) and Jira (customer).
• Restructured meetings to increase efficiency and eliminate redundant appointments.
• Completed the analysis and design phase and prepared basic data for migrations from the heterogeneous systems of the two merged companies.
• Started the User Acceptance Test (UAT).
• Technologies: MS Autopilot, Zero Touch.

• Conducted win/loss, market and competition analyses and defined requirements to create new cybersecurity and IP network services
• Developed modular and harmonized services including cyber-risk checks, vulnerability scans, ISMS consulting, NOC monitoring, WiFi optimization and network mapping
• Defined transparent cost and pricing structures with ROI for each service
• Created marketing and sales materials: presentations, pitch decks, flyers, service descriptions, offer and contract templates
• Developed go-to-market plan and target group definitions, delivered sales training
• Planned and executed webinars and cold calling, managed customer meetings and offers
• Exceeded target metrics: 14 new services, +40% order entry planned for 2026, ROI >200%
• Established structures and processes for further portfolio expansion

• System administration of FreeBSD 11, 12 and 13.1 in a secure cloud software solution
• Administration of proxy servers for FITS and its clients, banks and state banks
• Administration of secure internet solutions
• Administration of secure mail solutions and mail gateways
• Administration of Apache 2.4 web servers
• Planning and maintenance of servers and network components in FNT Command
• Incident, change and ticket handling, especially troubleshooting network issues using Splunk and ARS
• Troubleshooting and log file analysis using Splunk Enterprise
• Monitoring with Nagios
• Ordering, provisioning and installation of certificates on Apache web servers, Nginx web servers and load balancers
• Hardware: HP ProLiant DL380 Gen 9 and 10, Cisco Catalyst
• Software: FreeBSD 11, 12 and 13.2, FNT Command, shell scripts, MySQL databases, ServiceNow, ARS, Splunk Enterprise 8.15

• Restoring backups using the Netbackup, MS-Excel, and MS-Access applications
• Programming scripts and executing console commands in the Linux environment
• Performing consistency checks in the event of errors
• Categorizing restore errors and handing them over to the engineering units
• Creating regular restore reports

• Analysis of technical and economic feasibility
• Creation of a detailed project plan including time and resource management
• Requesting and evaluating offers, selecting components, and managing suppliers
• Coordination of all involved trades (e.g. electricians, installation companies)
• Monitoring the construction work and ensuring deadlines, budgets, and quality standards are met
• Acceptance and commissioning of the PV system including documentation
• After project completion: optimizing monitoring and supporting grid connection

• Set up and maintain the educational network infrastructure including WLAN
• Create, customize, and deploy images
• Troubleshoot hardware and software and maintain hardware for PCs, laptops, projectors, and smartboards
• IT consulting and training

• Shift planning with Microsoft Shifts in Teams

• Regular filling, maintenance and repair of the Nespresso Cube in Munich (Karlsplatz, Galeria Kaufhof at Stachus)

• Ensuring continuous sales and a positive customer experience around the clock

• Operation and development support (Linux, Tomcat)
• Web release builds with Jenkins and deployment
• Monitoring and operation planning
• Support for Online Access Act (OZG)
• Data queries and corrections in Oracle SQL via CloudBeaver and Rundeck
• Keycloak administration
• Regression testing and documentation in Jira
• Development of complex address database with MS Access/VBA
• Creation of documentation and guides in XWiki

• Led the largest agile project at Telefonica O2 (€21+ million, 11 Scrum & system teams in Germany and India, 80+ developers, 3 vendors) using SAFe, Scrum and Kanban. A showcase project at Telefonica for agile scaling.
• Scaled agile processes to a large project using SAFe.
• Delivered the project at half the cost and time compared to similar projects.
• Test management / coordination of system testing.
• Coached teams (SAFe & Scrum).
• Rollout planning/management.