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Andre Marx-Technical Monitoring and Technician Scheduling

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Hagenow, Germany

Check rate

Experience

Jan 2017 - Dec 2020

Technical Monitoring and Technician Scheduling

Nespresso

Position summary
Technical Monitoring and Technician Scheduling at Nespresso
Industries
Food and Beverage
Retail
Business areas
Customer Service
Operations
  • Shift planning with Microsoft Shifts in Teams

  • Regular filling, maintenance and repair of the Nespresso Cube in Munich (Karlsplatz, Galeria Kaufhof at Stachus)

  • Ensuring continuous sales and a positive customer experience around the clock

Jan 2011 - Dec 2017

IMAC and Break & Fix

M2Solutions (DELL / NCR)

Position summary
IMAC and Break & Fix at M2Solutions (DELL / NCR)
Industries
Banking and Finance
Information Technology
Retail
Business areas
Customer Service
Information Technology
  • Replacement of mainboards, RAID hard drives, power supplies and other hardware parts on DELL servers, desktop PCs and notebooks

  • Installation, maintenance, repair and replacement of hardware and cash register systems at WE Fashion, Crocs, Rituals Cosmetics, Hunkemöller, Zeeman, Petit Bateau, MS Mode and NAAFI locations

  • Maintenance and repair of food scales at REWE (Mettler-Toledo)

  • ATM repair and maintenance for CardPoint (NCR) and WINCOR

Jan 2008 - Dec 2011

Adult Education Instructor

Hamburg Chamber of Skilled Crafts (Elbcampus)

Position summary
Adult Education Instructor at Hamburg Chamber of Skilled Crafts (Elbcampus)
Industries
Education
Business areas
Information Technology
  • IT lessons and preparation and administration of the ECDL exam

  • Training for bricklayers, carpenters, painters, nurses and long-term unemployed people

Jan 2002 - Present
Germany

Self-employed in IT service

Marx IT

Position summary
Self-employed in IT service at Marx IT
Industries
Information Technology
Business areas
Customer Service
Information Technology
  • On-site service and helpdesk for over 200 different customers over 18 years, including VIPs such as VERDI board member Roland Issen, Sylvie Meis and Menso Heyl

  • Cooperation with the Hamburg pension fund for employees of DAG, U.M. Erhorn GmbH and former Active Research GmbH Hamburg

  • Support for customers between Hamburg, Schwerin and Hagenow since 2021

Jan 2000 - Dec 2002
Ecuador

Instructor and Co-project Manager

Ecuadorian Air Force

Position summary
Instructor and Co-project Manager at Ecuadorian Air Force
Industries
Aerospace and Defense
Business areas
Information Technology
Project Management
  • Troubleshooting for users

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Retail, Banking and Finance, Food and Beverage, Education, and Aerospace and Defense.

Information Technology
Retail
Banking and Finance
Food and Beverage
Education
Aerospace and Defense
Profile match chart

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Operations, and Project Management.

Information Technology
Customer Service
Operations
Project Management
Profile match chart

Skills

  • Microsoft 365 / Office 365 Services – Setup And Troubleshooting, Especially Microsoft Exchange Online With Outlook And Mobile Devices

  • Setup And Troubleshooting Of Microsoft Teams And Apps There

  • Windows Server, Especially With Active Directory And Iis (Internet Information Services)

  • Managing Hardware- And Software-Based Vpn Solutions As Well As Router And Switch Configurations For Common Models

  • Ip Phones (Software- And Hardware-Based), Isdn, Landline – Installation, Configuration And Troubleshooting

  • Installation And Troubleshooting In Local And Wireless Networks (Wlan/Lan)

  • Wifi Hotspot Installation And Troubleshooting

  • Troubleshooting Cash Register Systems And Atms (€Uros And U.S. Dollars)

  • Microsoft Visual C# And Microsoft Visual C++ (Basic Knowledge)

  • Microsoft Sql Commands (Basic Knowledge)

  • Sql Server Administration (Basic Knowledge)

  • Html And Wysiwyg Editors For Creating Static Websites (Advanced Knowledge)

  • Batch Programming (Advanced Knowledge)

  • Microsoft Powershell (Basic Knowledge)

  • Imac (Install/Move/Add/Change) And Break & Fix At Various Customers For Notebooks, Desktop Pcs And Servers

  • Rollouts Of Servers, Desktop Pcs, Thin Clients, Cash Register Systems, Ec Terminals, Etc.

  • Windows Server, Pro, Home, Mobile (Professional Skills)

  • Android (Advanced Skills)

  • Macos And Ios (Basic Skills)

  • Ms-Dos 6.22 (Professional Skills)

  • Understanding The Structure Of Software That Uses Databases In A Client/Server Environment

  • European Computer Driving License (Ecdl) In The Areas Of: It Basics, Operating Systems, Word, Excel, Powerpoint, Access And Internet

  • Teamviewer, Microsoft Remote Desktop, Logmein, Intel Vpro

  • Ticket Management With Microsoft Planner In Teams

  • It Assistant

  • Ability To Think In Networks And The Attitude Of “Lifelong Learning”

  • Understanding The Difference And The Respective Use Of "Know-How" And "Know-Why"

Languages

German
Native
English
Advanced
Spanish
Advanced
French
Elementary

Education

State-certified Technical Assistant for Computer Science

Certifications & licenses

Statistics

Experience

Total positions 5
Experience in Information Technology 24.5 y
Avg length 8 y 5 m
Longest experience 24 y 7 m

Global experience

Countries worked in 2 (Germany, Ecuador)
Primary country Germany

Expertise

Recent roles Technical Monitoring and Technician Scheduling, IMAC and Break & Fix, Adult Education Instructor
Main industries Information Technology, Retail, Banking and Finance
Main business areas Information Technology, Customer Service, Operations

Qualifications

Certifications earned 1

Profile

Member since
Last update
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Frequently asked questions

Have questions? Find more information here.

Andre is based in Hagenow, Germany and prefers 100% remote projects.

Andre speaks the following languages: German (Native), English (Advanced), Spanish (Advanced), French (Elementary).

Andre has at least 27 years of experience. During this time, Andre has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 5 years and 4 months. Note that Andre may not have shared all experience and actually has more experience.

Based on recent experience, Andre would be well-suited for roles such as: Technical Monitoring and Technician Scheduling, IMAC and Break & Fix, Adult Education Instructor.

Andre's most recent position is Technical Monitoring and Technician Scheduling at Nespresso.

In recent years, Andre has worked for Marx IT.

Andre is most experienced in industries like Information Technology, Retail, and Banking and Finance. Andre also has some experience in Food and Beverage, Education, and Aerospace and Defense.

Andre is most experienced in business areas like Information Technology, Customer Service, and Operations. Andre also has some experience in Project Management.

Andre has recently worked in industries like Information Technology.

Andre has recently worked in business areas like Customer Service and Information Technology.

Andre attended education in State-certified Technical Assistant for Computer Science.

Andre has 1 certificate: European Computer Driving License.

The availability of Andre needs to be confirmed.

Daily rate distribution

0 1 2 3 4
<€560 €560-​640 €720-​800 €800-​880 €880-​960 €960+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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750
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Rate comparison chart
Daily rate avg. 839 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000
750
500
250
Rate comparison chart
Median rate 840 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.