Software Asset Management Experts in Munich

Large Insurance Company – Consultant Wiesbaden: Consulting support for the introduction of an integrated planning and performance management framework (operational, financial, customer) to enhance customer-centric transparency, decision-making quality, and steering capabilities across all lines of business within an insurance organization:

• Analysis of existing processes, reports, KPIs, and KPI calculation methodologies
• Design and introduction of new, standardized customer KPIs (gross/net), as well as key steering metrics with consistent linkage across all lines of business
• Recalculation, validation, and plausibility checks of KPIs based on existing and newly integrated data sources
• Conceptual support for the development of an integrated reporting and performance management setup
• Execution of customer insights analyses to identify patterns and anomalies within customer data clusters

Large retail company – Consultant in Karlsruhe: Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment:

• Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
• Strategic-operational consulting for the introduction of RELEX including best practices
• Support in defining overarching goals and requirements (2-year target picture)
• Guidance in scoping a relevant supply chain network segment for the project
• Development of a roadmap for iterative, incremental RELEX setup and rollout
• Assessment of project dependencies (interfaces, configurations, etc.)
• Advice on prioritized implementation of business requirements and data interfaces
• Support in test planning (data validation, system testing, UAT)
• Consulting on internationalization, change management, training, and knowledge transfer
• Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX

Insurance company – Management Consultant in Munich: Analysis, consulting and support for the optimization of a large-scale business and IT transformation. Focus on strategically important programs and modernization projects in the area of Managed Services Operations and processes:

• Review of project plans and deliverables; analysis of programs and projects (e.g. cloud approach, process standardization, system integration, roadmaps)
• Identification of technical, functional and personnel risks and challenges; development of content-related measures and alternative solutions
• Proposal of quality improvements for program and modernization efforts
• Sparring partner and professional, technical, structural and organizational consulting for project and program management

Large retail group – Management Consultant & Stream Lead in Cologne: Consulting, process, project and product management for the introduction and implementation of a large strategic program in the field of advanced analytics, assortment and space management:

• Setup, test and rollout of a new space planning, automation and optimization product based on the existing cluster-based merchandising approach
• Definition and setup of new processes and transformation and change management measures for the new store-specific merchandising approach
• Collaboration with Advanced Analytics and IT (internal and external) for software implementations, automations, extensions and interfaces
• MVP approach and piloting in phases with gradual rollout (pilot with 80 stores, region with 500 stores, national level with 4000 stores)

Large retail company – Agile Coach & Change Agent in Cologne: Agile coach, OKR master and facilitator for the introduction of the OKR approach in a large strategic digitization program for retail stores:

• Coaching of the core team with topic managers and team leads
• Introduction to the OKR topic and setup of the OKR cycle
• Establishment of the OKR approach in teams and on a cross-team level

Delivery and logistics company – Management Consultant in United Kingdom: Consulting and coaching in the restructuring of the Data Analytics department:

• Analysis of current challenges
• Definition of overarching goals
• Development of a proposal for a new team structure
• Identification of required competencies, skills and responsibilities
• Advisory and alignment on communication and change management strategy

• Plan & Prepare (Site Design & Readiness): Inventory & Design: Dell PowerEdge R-Series, Aruba switches (L2/L3), notebooks/peripherals; serials/asset tags, IPv4/IPv6 addressing, VLAN-/DHCP-/DNS plan

• Runbooks/MOPs: site rollout runbook, backout strategy (<15–30 min), risk register, communication matrix; approvals via CAB/change

• Images/Packages: Golden Image (Win10/11), driver packs, BIOS/UEFI baseline; O365/Teams/OneDrive KFM; BitLocker policies; MECM/SCCM, Intune/Autopilot, MDT/WinPE

• Logistics: shipping/customs clearance, RMA/DOA, on-site spares; tools (barcode scanner, label printer), "Go-Bag" (cables, SFPs, console cables)

• Deliver (on-site implementation): End devices: swap & migration (USMT/OneDrive KFM), peripherals (ATB/BT printers, scanners, boarding gate hardware); domain join, compliance checks, O365 activation, printers/queues, network drives

• Acceptance: functional tests for DCS/CUTE/CUPPS/CUSS stations, ticketing/check-in workflows, boarding gates

• Server (R-Series): rack & stack, cabling (PDU redundancy, fiber/copper), labeling/naming; firmware/RAID (PERC), Lifecycle Controller, iDRAC network; Windows Server 2022/2025 + CIS/BSI hardening; agents (backup/AV/EDR/monitoring), time service/NTP auth, Syslog/SNMPv3

• Network (Aruba): VLANs, LACP trunks, MSTP root; PortFast + BPDU Guard at the edge; QoS (EF/AF); dual stack (v4/v6), DHCP relay. NAC/802.1X with ClearPass/Radius/TACACS+, roles + MAB fallback; guest isolation, ACLs (Guest→Mgmt deny). Telemetry: sFlow, SNMPv3, Syslog→SIEM; LLDP→inventory/CMDB

• Airport specifics: CUTE/CUPPS/CUSS terminals; DCS/Amadeus/SITA connectivity; FIDS (read-only); bag tag/boarding pass printing; changes in off-peak/night windows

• Stabilize (hypercare): first-day support, KPI tracking (login times, ticket volume, error classes), QoS fine-tuning

• Troubleshooting: Wireshark/iperf, event logs, switch counters, sFlow flows; fast incident handling as SPOC

• Knowledge transfer: short training sessions for station teams, mini-runbooks (fault/recovery)

• Close (documentation & handover): docs & CMDB: final configs (switch/server), topology/patch plans, IP tables, serial/asset lists, before/after photos

• Acceptance & sign-off: UAT protocols, functional evidence (use cases), return/reuse of old hardware

• Lessons learned: risks, standard packages, driver freeze, "known issues"

• Interfaces/communication: station IT, airport IT, SOC/NOC, ground ops/ramp/check-in, provider (SITA/Amadeus). ITSM: ServiceNow (Inc/Req/Change/KB), handover to BAU

• Concept creation and implementing AI Agents in AWS Cloud
• Continuously alignment with stakeholders
• Collaborate with DevOps
• Technologies: Git, CI/CD (GitHub Actions), Python/ML, Streamlit, Deno/typescript, AWS SAM, AWS Bedrock, AWS Lambda, AWS Dynamo DB, AWS S3, AWS Event Bridge etc.

• Analysis of existing customer reports based on MS Excel and deriving improvement or automation measures
• Quality assurance role for the existing reporting
• Further development of existing reports from MS Excel to the BI system (MicroStrategy ONE). Created a suitable concept followed by implementation within a project
• Creation of a technical support manual for the automated reports
• Development and documentation of Nintex workflows to automate reporting
• Development and documentation of PowerShell scripts to integrate data sources into the MicroStrategy ONE BI system
• Connecting external data sources to SharePoint for automated regular updates of existing procurement master data

• Leading international tax consultancy with 14 locations in Germany
• Property tax reform project with eight project streams
• Independent project management and control of client projects
• Sole responsibility for ensuring project success and making decisions
• Tracking open to-dos
• Risk management according to MaRisk
• Reporting, creating status slides and project documentation
• Designing an Excel matrix for consolidation match (advanced) of customer data
• Moderation of video conferences
• Project controlling
• Use of MS Teams, MS Office 365, and Excel
• Working according to ITILv3 and agile methods

International facilitation and coaching for people working in complex and complicated situations. In addition to project management and training delivery for other clients, delivery for EU School of Administration, Euopean Commission, European Parliament, as well as other EU institutions and agencies: ELA, EUI, HADEA, EFSA, Eurojust, Joint Research Center, EESC, EACEA, Fusion for Energy, FRA, EIT, Curia, ESMA, EUIPO, EUSPA, EU OSHA, REA, RCEA in EU member states.

Delivered courses in:

• Personal Development: Dare to lead, Developing your Resilience, Personal Effectiveness, Critical Thinking (conscious and unconscious bias), Effective Meetings, Working in Teams / Virtual Teams, Well-being at Work/Mindful Teleworking
• Newcomers: EC Induction online program for Officials, Induction for agencies, Working for the EU, Transitions for Newcomers
• Communication: Human Relationships in a Multicultural Environment, Team Talk, Presentation skills, The Art of Influence

Selected projects:

• European Commission Online Induction Program (2021-present)
• P&G Burnout Prevention Training (2024)
• UBS/Credit Swiss Burnout Prevention Training (2023-2024)
• European Labor Authority organizational development (2020-2022)
• BMW AG Global Indirect Purchasing leadership development (2021)
• County of Munich Integration concepts and process (2017)
• 3M DACH High Potentials training (2016)
• SCA European Sales Group management training (2016)
• County and City of Munich intercultural understanding (2011 – 2019)
• Motel One intercultural communication (2016)
• Job Centers in Bavaria intercultural understanding (2015, 2016)
• CEWE Photo Books intercultural management (2013, 2014)

• Took on interim leadership roles as CEO, Marketing Director, or Sales Director to drive strategic transformation and revenue growth

• Provided strategic consulting in marketing, sales, and brand strategy for technology-focused companies

• Led digital transformation projects to optimize marketing and sales processes

• Developed and implemented data-driven brand strategies to strengthen customer loyalty and market positioning

• Successfully expanded a full CGI company into a new market segment

• Restructured and repositioned an AdTech company to enhance its competitiveness

• Developed an innovative media model and launched a highly effective climate activation campaign for the United Nations Environment Programme (UNEP)

• Developed an end-to-end AI pipeline for analyzing 2D exploded-view drawings using computer vision and deep learning models.
• Integrated YOLO-based object detection (Bounding Boxes, Post-Processing, Overlap Handling) for accurate part and callout detection.
• Applied the Segment Anything Model (SAM) for fine-grained segmentation and separation of individual components.
• Implemented OCR and feature extraction modules, and compared Vision Language Models (VLM) and traditional computer vision approaches in terms of accuracy, runtime, and scalability.

• Clean up SODs
• SAP checks for audits

• Consulting and project development in the hospitality sector
• 100% subsidiary of Tellmann Consulting GmbH
• Global hospitality projects on and by the water for leisure travelers, business travelers, and MICE
• Company setup and launch since February 2022

• Backend development of the cloud-based microservice
• Frontend development of the microfrontend
• Migration of the cloud backend environment
• Rollout of the distributed high-availability Privacy Data Service
• Technologies: Java, Kotlin, Spring Boot, REST Services, Kubernetes, Microsoft Azure, Cloud Security, OpenAPI, Postman, JavaScript, Vue.js, AngularJS, TypeScript, Micro Frontend, Redis, Kibana, Grafana, CI/CD, GitHub Actions, Jenkins, Helm Charts, Sec-Hub, Black Duck, Docker, Maven, Git, Scrum

• Building the company with a focus on connectivity for IIoT and Industry 4.0, iRPA/process automation, advanced robotics and smart systems, sensors and services
• Project management and software architecture for IoT gateway development (since 2020) with protocol translation, IT/OT convergence and GRC
• Developing RPA bots for automating and monitoring industrial processes with an agent-based AI approach (since 2020)
• Implementing unsupervised clustering and anomaly detection for time series data in big data streaming pipelines (since 2021)
• Introducing a Docker-based release train for OTA updates with DevSecOps and CI/CD (since 2018)

• Creation of test concepts
• Development of test processes
• Coordination of test case development: stress tests, functional tests, performance tests, high data rate tests, integration tests, etc.
• Hardware testing: FPGA, RF
• Test automation and regression testing
• Ensuring 24/7 operation of the test system
• Analysis & reporting
• Regular coordination of the test team, meetings with other stakeholders
• Communication and coordination with stakeholders and project managers

• Strategic and operational responsibility for group-wide data management in the area of Customer Identity & Access Management (CIAM).
• Business owner of the group-wide CIAM solution 7Pass and the netID SSO standard.
• Established and managed data governance structures and data processes.
• Defined and implemented policies for data quality, data security, and data usage.
• Planned, executed, and led a comprehensive organizational and process restructuring, including due diligence, tenders, and migration to the group's platforms (streaming, e-commerce, publishing).
• Successfully achieved ISO-27001 certification for the entire division.
• Led an interdisciplinary team and managed multiple external service providers.
• Responsible for B2B account management, contract negotiations, and partner management.