Software Asset Management Experts in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
• Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
• User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
• VDI support and monitoring with Citrix Director and Aruba Networking
• Endpoint management and policy administration via Ivanti
• Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
• Hardware rollouts for new employees incl. shipping across Germany
• Asset and license management as well as organization of site migrations

Large Insurance Company – Consultant Wiesbaden: Consulting support for the introduction of an integrated planning and performance management framework (operational, financial, customer) to enhance customer-centric transparency, decision-making quality, and steering capabilities across all lines of business within an insurance organization:

• Analysis of existing processes, reports, KPIs, and KPI calculation methodologies
• Design and introduction of new, standardized customer KPIs (gross/net), as well as key steering metrics with consistent linkage across all lines of business
• Recalculation, validation, and plausibility checks of KPIs based on existing and newly integrated data sources
• Conceptual support for the development of an integrated reporting and performance management setup
• Execution of customer insights analyses to identify patterns and anomalies within customer data clusters

Large retail company – Consultant in Karlsruhe: Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment:

• Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
• Strategic-operational consulting for the introduction of RELEX including best practices
• Support in defining overarching goals and requirements (2-year target picture)
• Guidance in scoping a relevant supply chain network segment for the project
• Development of a roadmap for iterative, incremental RELEX setup and rollout
• Assessment of project dependencies (interfaces, configurations, etc.)
• Advice on prioritized implementation of business requirements and data interfaces
• Support in test planning (data validation, system testing, UAT)
• Consulting on internationalization, change management, training, and knowledge transfer
• Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX

Insurance company – Management Consultant in Munich: Analysis, consulting and support for the optimization of a large-scale business and IT transformation. Focus on strategically important programs and modernization projects in the area of Managed Services Operations and processes:

• Review of project plans and deliverables; analysis of programs and projects (e.g. cloud approach, process standardization, system integration, roadmaps)
• Identification of technical, functional and personnel risks and challenges; development of content-related measures and alternative solutions
• Proposal of quality improvements for program and modernization efforts
• Sparring partner and professional, technical, structural and organizational consulting for project and program management

Large retail group – Management Consultant & Stream Lead in Cologne: Consulting, process, project and product management for the introduction and implementation of a large strategic program in the field of advanced analytics, assortment and space management:

• Setup, test and rollout of a new space planning, automation and optimization product based on the existing cluster-based merchandising approach
• Definition and setup of new processes and transformation and change management measures for the new store-specific merchandising approach
• Collaboration with Advanced Analytics and IT (internal and external) for software implementations, automations, extensions and interfaces
• MVP approach and piloting in phases with gradual rollout (pilot with 80 stores, region with 500 stores, national level with 4000 stores)

Large retail company – Agile Coach & Change Agent in Cologne: Agile coach, OKR master and facilitator for the introduction of the OKR approach in a large strategic digitization program for retail stores:

• Coaching of the core team with topic managers and team leads
• Introduction to the OKR topic and setup of the OKR cycle
• Establishment of the OKR approach in teams and on a cross-team level

Delivery and logistics company – Management Consultant in United Kingdom: Consulting and coaching in the restructuring of the Data Analytics department:

• Analysis of current challenges
• Definition of overarching goals
• Development of a proposal for a new team structure
• Identification of required competencies, skills and responsibilities
• Advisory and alignment on communication and change management strategy

• Plan & Prepare (Site Design & Readiness): Inventory & Design: Dell PowerEdge R-Series, Aruba switches (L2/L3), notebooks/peripherals; serials/asset tags, IPv4/IPv6 addressing, VLAN-/DHCP-/DNS plan

• Runbooks/MOPs: site rollout runbook, backout strategy (<15–30 min), risk register, communication matrix; approvals via CAB/change

• Images/Packages: Golden Image (Win10/11), driver packs, BIOS/UEFI baseline; O365/Teams/OneDrive KFM; BitLocker policies; MECM/SCCM, Intune/Autopilot, MDT/WinPE

• Logistics: shipping/customs clearance, RMA/DOA, on-site spares; tools (barcode scanner, label printer), "Go-Bag" (cables, SFPs, console cables)

• Deliver (on-site implementation): End devices: swap & migration (USMT/OneDrive KFM), peripherals (ATB/BT printers, scanners, boarding gate hardware); domain join, compliance checks, O365 activation, printers/queues, network drives

• Acceptance: functional tests for DCS/CUTE/CUPPS/CUSS stations, ticketing/check-in workflows, boarding gates

• Server (R-Series): rack & stack, cabling (PDU redundancy, fiber/copper), labeling/naming; firmware/RAID (PERC), Lifecycle Controller, iDRAC network; Windows Server 2022/2025 + CIS/BSI hardening; agents (backup/AV/EDR/monitoring), time service/NTP auth, Syslog/SNMPv3

• Network (Aruba): VLANs, LACP trunks, MSTP root; PortFast + BPDU Guard at the edge; QoS (EF/AF); dual stack (v4/v6), DHCP relay. NAC/802.1X with ClearPass/Radius/TACACS+, roles + MAB fallback; guest isolation, ACLs (Guest→Mgmt deny). Telemetry: sFlow, SNMPv3, Syslog→SIEM; LLDP→inventory/CMDB

• Airport specifics: CUTE/CUPPS/CUSS terminals; DCS/Amadeus/SITA connectivity; FIDS (read-only); bag tag/boarding pass printing; changes in off-peak/night windows

• Stabilize (hypercare): first-day support, KPI tracking (login times, ticket volume, error classes), QoS fine-tuning

• Troubleshooting: Wireshark/iperf, event logs, switch counters, sFlow flows; fast incident handling as SPOC

• Knowledge transfer: short training sessions for station teams, mini-runbooks (fault/recovery)

• Close (documentation & handover): docs & CMDB: final configs (switch/server), topology/patch plans, IP tables, serial/asset lists, before/after photos

• Acceptance & sign-off: UAT protocols, functional evidence (use cases), return/reuse of old hardware

• Lessons learned: risks, standard packages, driver freeze, "known issues"

• Interfaces/communication: station IT, airport IT, SOC/NOC, ground ops/ramp/check-in, provider (SITA/Amadeus). ITSM: ServiceNow (Inc/Req/Change/KB), handover to BAU

• Leading international tax consultancy with 14 locations in Germany
• Property tax reform project with eight project streams
• Independent project management and control of client projects
• Sole responsibility for ensuring project success and making decisions
• Tracking open to-dos
• Risk management according to MaRisk
• Reporting, creating status slides and project documentation
• Designing an Excel matrix for consolidation match (advanced) of customer data
• Moderation of video conferences
• Project controlling
• Use of MS Teams, MS Office 365, and Excel
• Working according to ITILv3 and agile methods

International facilitation and coaching for people working in complex and complicated situations. In addition to project management and training delivery for other clients, delivery for EU School of Administration, Euopean Commission, European Parliament, as well as other EU institutions and agencies: ELA, EUI, HADEA, EFSA, Eurojust, Joint Research Center, EESC, EACEA, Fusion for Energy, FRA, EIT, Curia, ESMA, EUIPO, EUSPA, EU OSHA, REA, RCEA in EU member states.

Delivered courses in:

• Personal Development: Dare to lead, Developing your Resilience, Personal Effectiveness, Critical Thinking (conscious and unconscious bias), Effective Meetings, Working in Teams / Virtual Teams, Well-being at Work/Mindful Teleworking
• Newcomers: EC Induction online program for Officials, Induction for agencies, Working for the EU, Transitions for Newcomers
• Communication: Human Relationships in a Multicultural Environment, Team Talk, Presentation skills, The Art of Influence

Selected projects:

• European Commission Online Induction Program (2021-present)
• P&G Burnout Prevention Training (2024)
• UBS/Credit Swiss Burnout Prevention Training (2023-2024)
• European Labor Authority organizational development (2020-2022)
• BMW AG Global Indirect Purchasing leadership development (2021)
• County of Munich Integration concepts and process (2017)
• 3M DACH High Potentials training (2016)
• SCA European Sales Group management training (2016)
• County and City of Munich intercultural understanding (2011 – 2019)
• Motel One intercultural communication (2016)
• Job Centers in Bavaria intercultural understanding (2015, 2016)
• CEWE Photo Books intercultural management (2013, 2014)

• Analysis and optimization of the VMware environment for operation in a critical infrastructure environment
• Planning and execution of updates for the VMware and hardware environment in a critical infrastructure environment
• Deployment of Skyline Health Diagnostics
• Review of existing documentation
• Training and onboarding of new internal staff
• Support for migration and upgrade projects
• Preparation for moving scripts in the virtualization environment to GitLab
• Ticket handling with ServiceNow

• Took on interim leadership roles as CEO, Marketing Director, or Sales Director to drive strategic transformation and revenue growth

• Provided strategic consulting in marketing, sales, and brand strategy for technology-focused companies

• Led digital transformation projects to optimize marketing and sales processes

• Developed and implemented data-driven brand strategies to strengthen customer loyalty and market positioning

• Successfully expanded a full CGI company into a new market segment

• Restructured and repositioned an AdTech company to enhance its competitiveness

• Developed an innovative media model and launched a highly effective climate activation campaign for the United Nations Environment Programme (UNEP)

• Clean up SODs
• SAP checks for audits

• Consulting and project development in the hospitality sector
• 100% subsidiary of Tellmann Consulting GmbH
• Global hospitality projects on and by the water for leisure travelers, business travelers, and MICE
• Company setup and launch since February 2022

• Backend development of the cloud-based microservice
• Frontend development of the microfrontend
• Migration of the cloud backend environment
• Rollout of the distributed high-availability Privacy Data Service
• Technologies: Java, Kotlin, Spring Boot, REST Services, Kubernetes, Microsoft Azure, Cloud Security, OpenAPI, Postman, JavaScript, Vue.js, AngularJS, TypeScript, Micro Frontend, Redis, Kibana, Grafana, CI/CD, GitHub Actions, Jenkins, Helm Charts, Sec-Hub, Black Duck, Docker, Maven, Git, Scrum

• Advising clients on ISO/IEC 27001, TISAX, BSI IT-Grundschutz and GDPR
• Trainer and internal auditor
• Contract management (service and work contracts, framework agreements)
• Coordinating and supporting tender responses
• Developing strategies and measures for clients and new business opportunities (e.g. phishing, online awareness trainings)
• Further developing the governance/risk/compliance offering
• Account management for existing clients and new business acquisition
• Supporting HR with hiring and interviews

• Digitalization
• Consulting

• Strategic and operational responsibility for group-wide data management in the area of Customer Identity & Access Management (CIAM).
• Business owner of the group-wide CIAM solution 7Pass and the netID SSO standard.
• Established and managed data governance structures and data processes.
• Defined and implemented policies for data quality, data security, and data usage.
• Planned, executed, and led a comprehensive organizational and process restructuring, including due diligence, tenders, and migration to the group's platforms (streaming, e-commerce, publishing).
• Successfully achieved ISO-27001 certification for the entire division.
• Led an interdisciplinary team and managed multiple external service providers.
• Responsible for B2B account management, contract negotiations, and partner management.