Microsoft Word Experts in Dusseldorf

Project scope: Supported the establishment, scaling and continuous improvement of project management and support processes by modernizing governance, processes, documentation, deliverables tracking, training content and tool-supported ways of working across a complex energy project environment.

Key contributions

• Supported the build-up and maturation of the PMO department, including governance structures, operational frameworks, project management processes, templates and deliverables tracking mechanisms.
• Conducted As-Is analysis of existing processes and their documentation, including process inventory, interface mapping, problem identification and creation of visualizations and white papers to improve shared understanding.
• Reviewed and improved project management documentation, templates and work instructions, including support for a project document master list to strengthen standardization and control.
• Designed and supported rollout of a lessons learned process and related system/application, including pilot preparation, coordination and implementation support.
• Mapped and supported implementation of a new resource management process connected to the rollout of a resource planning tool.
• Led and supported adoption of agile ways of working and Atlassian tools, including Jira and Confluence team boards, plans/roadmaps, dashboards, sprint planning and retrospectives.
• Acted as key user for continuous usage improvements in PMO tools and collaboration practices.
• Developed training curricula, instructional videos, supporting materials and PMO Open Doors sessions to improve capability transfer and provide a recurring forum for updates and information sharing.
• Developed a skills matrix concept and supported rollout as a basis for structured capability management and training demand analysis.
• Supported preparation of department offsites, implementation of a new Integrated Management System (IMS), creation of a SharePoint-based PMO website and department integration after restructuring.

Results / business impact

• Improved project management & PMO structure, processes and their documentation
• Enhanced transparency and standardization across processes, documentation, governance routines and project deliverables tracking.
• Enhanced information flow and knowledge transfer through SharePoint-based communication, PMO forums, training curricula and instructional videos.
• Strengthened lessons learned, resource planning, agile collaboration, capability management and post-restructure department integration.

• Overall project planning for resources, budget, costs, license and service contracts, cost optimization and negotiations
• Leading and managing the project team and achieving the project goals
• Leading digitalization projects and their phases such as concept, planning, change and requirements management, configuration, implementation, testing, interfaces, communication and approval
• Conducting planning meetings
• Organizing, planning and conducting team, customer and requirements workshops with up to 50 participants at operational and management level
• Main contact for technical and functional topics as well as project coordination
• Recording and maintaining backlogs (user stories and EPICs) in Jira and turning requirements into user stories and prioritizing them
• Approval and publication of online services in the Wirtschafts-Service-Portal.NRW (WSP.NRW)
• Creating and maintaining project documentation
• Planning and designing the nationwide rollout/reuse as part of the once-for-all principle via WSP/FIT-Connect
• Communication between stakeholders, customers, authorities and the Ministry of Economic Affairs, Industry, Climate Protection and Energy (MWIKE)
• Work according to the SCRUM method

• Strategic consulting for the Head of Brand on brand strategy and change processes
• Analysis of existing processes, resources, and interfaces within the team as well as with internal and external stakeholders
• Development and implementation of recommendations for action to improve processes and increase efficiency
• Project management and change management for the successful implementation of measures
• Management and selection of external service providers to ensure smooth execution
• Optimization of internal processes and interfaces through in-depth analysis and recommendations for action
• Effective acceleration of decision-making and management processes in brand management
• Successful management of external service providers and agencies for more efficient workflows and higher quality

• Content responsibility for two areas (careers and continuing education, as well as school, training and studies) and coordination with specialist departments
• Topic research and content planning for the online portal
• Web-friendly creation of target-group-relevant and SEO-optimized content for the online portal
• Building and maintaining multimedia content in the online portal CMS (Drupal)
• Monitoring the content of the online portal using Google Search Console and Matomo
• Ensuring the quality of the online portal through tests and analyses
• PowerPoint presentation of work results in topic conferences with BA specialist departments
• Supporting the existing online presence and analyzing and fixing errors

• Developed and refined consistent product copy as part of a broader brand rebranding initiative
• Evolved a comprehensive UX writing guide, covering page types, UI components, nomenclature, glossary, and supporting documentation
• Contributed to the definition and review of new features from a UX writing perspective
• Worked closely with feature teams and domain experts across disciplines

Founded in 1968, MLD today employs over 350 people at various locations in and around Düsseldorf. The academic team, made up of 17 specialists, colleagues from biology, chemistry, pharmacy, drinking water hygiene, and medical training assistants, supports more than 1,500 office-based doctors and more than 30 hospitals with more than 5,000 beds in the Düsseldorf, Cologne and Lower Rhine regions as a reliable partner in laboratory medicine. It is a subsidiary of the Sonic Healthcare Group based in Sydney, Australia. Group: 37,000 employees, direct reporting line: Managing Director

Responsibilities:

• Disciplinary and technical management responsibility for 16 employees, sub-ledgers, general ledger, controlling, IT, purchasing, HR
• monthly reporting according to IFRS, consolidation of several domestic subsidiaries
• preparation of monthly, quarterly and annual financial statements of the companies according to IFRS and annual financial statements according to HGB of several companies, as well as preparation and support of the annual audits
• budgeting, forecasting
• accounting-related execution of incorporations, liquidations and transformations of the companies
• main contact person for auditors, tax advisors and tax authorities.

• Built & maintained 10+ Power BI dashboards tracking booking, revenue & yield KPIs, reducing manual reporting effort
• Developed a centralized data model (SQL & Azure Analysis Services), integrating multiple data sources to improve reporting consistency & scalability
• Delivered ad-hoc analyses for leadership, supporting data-driven decision-making across multiple business units

• Process optimization, process design
• Business partnering, target vision
• Teambuilding
• Workflow design
• Budget, MEC
• SAP S4/Hana, Board

• Project management for the location consolidation of a major telecom provider (client: Telefonica) since 2023
• IT multi-project management for a large leasing company (client: Athlon) from 2021 to 2022
• Migration of applications to the cloud and to another data center
• Extension and optimization of the application landscape through additional projects
• Project management for developing a platform for internet access on airplanes of various airlines (client: m3Connect/Deutsche Telekom) 2021
• Responsible leadership of an IP network consolidation (infrastructure project) at a major telecom provider (client: Cisco/Vodafone) from 2017 to 2020
• Planning and coordination of migrations and rollouts
• Team leadership integrating different teams (network operators, hardware and service suppliers)

The Helaba ATLAS project aims to modernize core systems and make them future-proof. As part of the subproject, the existing legacy system for international payments is being replaced by a modern web-based application.

• Analysis of functional and technical requirements
• Analysis and optimization of business processes
• Process modeling
• Preparation and facilitation of workshops
• Defining project scope and prioritizing requirements
• Business process management (analysis, modeling, and optimization)
• Specification of user stories
• Designing business and authorization concepts
• Testing and acceptance
• Designing mockups in Figma
• Creating the UI/UX style guide for web applications Approach: Scrum (agile) Technologies: Jira, Confluence, MS Teams, Conceptboard, Java, Vaadin, Figma

• Independent management consultant for the energy and real estate industry
• Interim manager at a municipal energy provider for sub-metering
• Strategic corporate development for an Austrian energy service provider

• Experience in SAP EWM processes and ABAP development
• Configured PPF for output management in EWM and YM, worked with BOPF in TM and YM, configured Fiori Launchpad with roles, spaces, and pages, and developed UI5 applications
• Developed a Fiori Elements app using the List Report, Object Page, Overview Page, and Analytical List Page frameworks with CDS views, AMDP on BAS, created a RAP app, and a report for data transfer to external Oracle systems

• Co-founded and strategically developed the company, defining its go-to-market and growth strategy
• Responsible for building and scaling the Amazon FBA business, including product development, sourcing, procurement, and marketing management
• Strategically planned and implemented data-driven Amazon marketing initiatives to maximize revenue
• Achieved €1.4 million in revenue in the first year on Amazon FBA through structured product and performance strategies
• Developed and executed the e-commerce strategy for the Parfiora brand, including brand positioning, content strategy, and conversion optimization
• Responsible for marketing and brand building for Parfiora across digital channels, achieving €250,000 in online revenue in the first year
• Analyzed performance metrics and derived strategic optimization measures throughout the entire customer journey
• Developed scalable processes and data-driven decision frameworks for sustainable growth

• Consulting & strategic advisory in areas related systems engineering, infrastructure development, techno-economic feasibility, sector coupling and regulatory aspects of green hydrogen in India to evaluate integration and decarbonization opportunities.
• Developed data-driven models of renewable distributed energy resources (wind, solar and hydel) to evaluate the cost of green hydrogen production, distribution and application, aiming for commercial viability and affordability.
• Spearheaded the modelling of the Indian electricity grid and simulation of load balancing to estimate the short- and long-term energy market flexibility analysis to support energy trading and risk management for hydrogen assets.
• Leading AI-enabled software development to support decision-making and accelerate the adoption of a hydrogen economy in India.