Jira Experts in Austria

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in the rollout of Scrum and in the introduction of a SAFe-inspired, quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Design and expansion of efficient communication and collaboration structures between multiple development teams and key stakeholders in the organization.
• Facilitation and professional moderation of cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organization level through targeted impediment management and escalation processes.
• Enabling teams to work with greater self-organization, personal ownership, and end-to-end responsibility across value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, prioritization by business value, product strategy, roadmap planning, and effective collaboration with development teams.
• Introduction, governance, and scaling of Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in the visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

• Organizational Change Management as part of a group-wide, supranational sales transformation, serving as the core of a broad restructuring of business-critical areas, with end-to-end control of the change process and long-term embedding and securing the future readiness of sales.
• Initiation and end-to-end steering of the sales transformation program, including in-depth analysis to identify, assess, and strategically involve all relevant stakeholders, making tactical use of their specific business interests and influence.
• Conducting advanced, detailed change impact analyses to predict the organizational effects of the transformation, deriving a tailored change strategy, and developing a change roadmap and a change story as the core narrative of the campaign.
• Designing and implementing an integrated communication and action plan to ensure maximum transparency, effectively manage unspoken expectations, and actively guide a change process that is clear and understandable for all stakeholders.
• Active management of all transformation phases, including the setup of robust monitoring mechanisms for continuous progress analysis and forecasting based on recommended and jointly defined KPIs.
• Establishing an agile analysis and adjustment cycle to continuously assess the effectiveness of implemented measures, identify challenges early, and fine-tune the change strategy in time.
• Conducting precise gap analyses to identify skill gaps in the sales team in the context of the new strategic direction, and deriving and developing targeted qualification measures (e.g. coaching, training).
• Comprehensive reduction of resistance to change by turning opposing stakeholder mindsets into proactive change-driving change ambassadors.
• Deep and sustainable realignment of sales structures and processes in full alignment with the company’s overall goals.
• Qualitative and quantitative improvement of sales efficiency and performance as a direct result of the implemented transformation initiatives and capability-building programs.

Refactoring and improving core APIs; implementing client change requests. Setting up metrics, traces, and logs monitoring infrastructure to support operations. Designing GitOps deployment and infrastructure as code. Applications and Systems Configuration in ArgoCD and Openshift. Confluence documentation of design, approach, and solution. Tech Stack: Java 8 & 21, Spring framework, JSP, Javascript, Bash Scripts, SQL, Grafana Stack, Opentelemetry, Docker, DB2, Maven, Kubernetes Kompose.

Complete build of a B2B SaaS platform for recruitment agencies

• Multi-source job aggregation via ATS APIs
• AI-assisted career page scraping
• Rule-based and AI-assisted matching
• Credit-based monetization model with Stripe integration
• Live in production since July 2026

Tech stack

• NestJS
• React
• PostgreSQL
• pgvector
• Claude AI
• Prisma

• Led the global transformation of Talent Operations by inhousing recruitment technologies, processes, and teams, reducing over 20 external partners to 2, defining the strategy to hire hundreds of internal talent specialists, and redesigning organisational structures and processes worldwide.
• Drove gap analyses and impact assessments and led the global rollout of Beamery, HireVue, and Paradox, covering solution design, pilot markets, global deployment, and hypercare, ensuring smooth market transitions and standardised operations.
• Developed and maintained detailed project plans, timelines, milestones, RAID logs, and governance routines, leveraging SharePoint as the central platform for programme documentation, rollout artefacts, approvals, and decision tracking.
• Coordinated cross-functional stakeholders including HR, IT, regional teams, and external vendors, using SharePoint-based documentation and governance frameworks to align requirements, manage dependencies, and resolve delivery issues.
• Conducted gap analyses and impact assessments across Paradox, Beamery, and Workday to ensure pilot readiness and global launch success, with outputs captured and governed through SharePoint.
• Built and executed comprehensive change management plans using ADKAR methodology, covering stakeholder mapping, communications, training, and adoption activities, supported by SharePoint-hosted enablement materials and rollout documentation.
• Broke down silos across regions and functions to drive adoption of new systems, processes, and ways of working.
• Tracked adoption metrics and user feedback post-deployment, driving continuous improvement in user experience and operational performance.

• Strategy: Embedded full time in a scaleup to identify the cross team problems blocking company growth, particularly delivery speed and customer satisfaction.
• Problem Discovery: Ran 50+ interviews with internal team members and functional leads, identified 100+ problems and pain points across the organisation, then ran 10 workshops with executives and stakeholders to group findings into themes and build a prioritisation framework.
• Solution: Redesigned the entire subscription management experience for customers and the internal workflows supporting it across 5 teams, reducing manual work by 80% and improving CSAT from 3.8 to 4.1.

Embedded in an agile cross-functional team, I helped shape how complex banking interfaces look, feel and scale, working with a component-based design system and collaborating daily with engineers and product owners to make sure every design decision was both user-centred and buildable.

Banking, Enterprise Software, Figma, Design Systems, Agile/Scrum

Helping companies to streamline their CLM p ocesses and Transparency

• Support for the introduction of new digital exchange and communication structures as part of an organization-wide transformation project
• Conception, setup, and operational management of Viva Engage communities within the intranet as part of the rollout of new digital exchange and communication formats
• Planning and support of the pilot phase and the initial operational phase, including feedback and optimization loops
• Onboarding and enablement of employees and leaders in the use of new digital exchange formats
• Development of change management and activation measures to drive participation and adoption
• Moderation of discussions and creation of guidelines, FAQs, and netiquette
• Editorial and content strategy, including leadership communication
• Adaptation and implementation of central concepts and communication guidelines to organization-specific requirements
• Monitoring, reporting, and derivation of optimization measures
• Coordination with IT, data protection, communications, and business units

Strategic & UX work at UXfocus

• UX consultant and teamlead with strong experience in UX management, UX strategy, UX methods and processes
• Moderation of customer and user workshops and team mentoring
• Led qualitative and quantitative user research activities and UX design activities
• Developed user and customer journeys, user flows, wireframes up to the development of click prototypes for clients such as Indeed and Varian – Siemens Healthineers, Tecan and Energie AG
• Worked on digital products like responsive and mobile applications and complex industrial products like console applications and dashboards
• Developed design systems and design libraries using Figma, Design Tokens, Storybook, etc.
• Facilitated workshops and usability evaluations (user testing and expert evaluation) providing deep insights for advancing product development
• Experience with UX tools (Figma, Sketch, Invision), Design Systems, Requirements Engineering (Confluence, Jira, IBM Doors, etc)

• AI automation roadmap for a D2C/B2B e-commerce company.
• Customer service bot with RAG over support tickets and product data, OCR pipeline for incoming invoices with writeback to Business Central, lead gen and posting automation.
• Deterministic n8n workflows with EU-hosted models.
• n8n, RAG / Mistral, Qwen/BGE embeddings / Business Central API, HubSpot, Shopify / Scaleway, S3 / Claude Code, OpenCode.

• Leading distributed, international team in complex delivery environment (EN/DE)
• Managing multi-stakeholder setup across business and tech
• Driving end-to-end product delivery from backlog to release and operations
• Coordinating releases and ensuring stable product operation (incl. 2nd level support)
• Leading migration of legacy systems into scalable target architectures
• Owning and developing core systems for digital and print production
• Establishing and optimising product management processes (Kanban, refinement, backlog management)

• Scope development and project planning
• Stakeholder management
• Process analysis and adaptation
• Development of reporting structures
• Establishment of joint communication structures
• Training concept
• Order processing and cost tracking

• Design and implementation of new functionalities in the areas of Lifecycle Management (LCM), Role Management (RLM) and Access Governance

• Adjustment of the company-wide Segregation of Duties (SoD) matrix to ensure regulatory and internal compliance requirements

• Further development and configuration of recertification processes

• Creation and adaptation of custom workflows, rules and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)

• Use of static code analysis with SonarQube to ensure code quality and compliance with defined development standards

• Regular code reviews within the development team to ensure quality, share knowledge and follow clean code principles

• Work in an agile Scrum team with daily communication, sprint planning and reviews

• Coordination with testers, test managers and business departments to ensure quality and smooth production rollout

• Active involvement in release planning and deployment coordination, including test preparation, cutover activities and rollback strategies

• Analysis and sustainable resolution of issues in the IAM production environment (2nd- and 3rd-level support)

• Reproduction of complex errors, identification of root causes and implementation of lasting fixes

• Creation of technical analyses and recommendations for operations and further development