Balsamiq Experts in Germany

• Industry: Insurance, Trade, IT
• Customers & Projects: Consulting and selling insurance and similar services
• Main tasks: Insurance consulting (health insurance, retirement planning, wealth building); commercial services, inside and field sales; sales data analysis and forecasting; customer consulting and support; opening a new sales headquarters for private and business customers; business development & innovation management; business use case development; process optimization; stakeholder management; team leadership and training; preparation and delivery of trainings;
• Technologies used: Microsoft Office 365, Microsoft Teams, Jira, Draw.IO, Camunda 8, Java (8, 17,21,25), Git, Spring Boot, Spring Batch, Spring Data REST, Spring Web, Spring Security, J-Unit, Playwright, Lombock, Vaadin, H2, PostgreSQL (16, 17 18), pgAdmin, Docker, LLMs, JasperSoft Studio, JasperReports

Reporting and controlling using Power BI for a production ERP system

• Analysis of ERP data and interfaces for use in Power BI dashboards
• Evaluation and migration of existing reports (e.g. Excel) to Power BI
• Development of an authorization concept for selective data access
• Documentation and training on the use and customization of Power BI dashboards

Label: Power BI, Excel, SelectLine ERP, Microsoft SQL, SQL Server Management Studio

AI-supported document processing and inventory management integration

Design and development of an AI-supported application for the automated processing of delivery and invoice documents, connected to SelectLine ERP. Documents are analyzed using AI, matched with orders and line items, and prepared for posting goods receipts.

IMPACT:

• Automated extraction of structured order, delivery and invoice data from PDF and image documents
• Automatic and manual mapping of documents to orders and order line items
• Integration with SelectLine ERP for order import, status synchronization and goods receipt postings
• Traceable processing through separate analysis, mapping and posting processes as well as technical logging
• Development of a containerized end-to-end architecture with AI analysis, workflow automation and relational data storage

KEYWORDS: AI, document analysis, OpenAI, n8n, SelectLine ERP, FastAPI, Python, JavaScript, MariaDB, Docker, REST API, PDF, OCR, mapping, inventory management, goods receipt, workflow automation

Project overview: The use of “Generative Pretrained Transformer” (GPT) technologies will greatly change the world of work in the coming years. ITZBund is developing a basic service for this purpose, which can be used by its 200 customers. This basic service is offered both on-premises and in the cloud. Launched in 12/23, production systems (based on the MVP) had already been successfully rolled out and operated for several authorities and federal ministries by 05/24.

Project metrics:

• 2024 budget approx. 20 Mio €
• approx. 70 people directly involved in the project
• regular (indirect) contact with approx. 80 people in the wider project environment

My main responsibilities:

• Overall responsibility as external project manager
• Project definition phase/ Project setup and establishment of the project organization
• Strategic and operational project planning, as well as project design and ongoing adjustments
• Ongoing coordination with the project owner and stakeholders at ITZBund
• Ongoing coordination with sub-project managers, agile roles, and other project team members
• Responsibility for project controlling, quality management, risk management, and change management
• Responsibility for providing the basic service in on-premises and cloud environments and its ongoing development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a federal ministry partner project and delivery of an MVP
• Coordination with the agile teams
• Coordination with operations, release, and deployment
• Responsibility for delivering initial customer projects
• Responsibility for developing AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a sub-project for marketing activities
• Support in setting up an efficient proposal process
• Stakeholder management

Approach:

• V-Modell XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, Sharepoint, Miro

Retained by the client as external advisory anchor following build-up and handover of the programme. I continued to serve as an external mentor/advisor to the internal programme manager, focusing on

• governance,
• risk and dependency management,
• stakeholder alignment,
• delivery discipline and
• change adoption.

• Design, animations, photo compositing, illustrations, UX design, UI design
• Development of a responsive website and an online shop with Wordpress, PHP, JavaScript, CSS, HTML
• Design and implementation of user interfaces, shopping functions and seal design
• Integration of a location finder with map entries and search

• Designed role-based delivery assignment workflows, switchable between own fleet and partner carriers, with traceable status chains from „pending“ to „in delivery.“
• Designed AI-assisted route optimization, where dispatchers review drive-time-optimized route suggestions as drafts and apply them in one click.
• Designed a central planning interface for delivery and route management, bringing table view, map view, and route composition into a single workflow.
• Built interactive prototypes to align new product features early with stakeholders and engineering.

Key methods: AI-assisted Product Design, Workflow Design, Role-Based Workflows, Dashboard Design, Interaction Design, Prototyping, Logistics/Operations UX, Stakeholder Collaboration

• Analysis and structuring of complex service processes
• Development of customer journeys, user journeys, and service blueprints
• Moderation of workshops for requirements definition
• Derivation of an MVP with stakeholders
• Clear basis for decision-making
• Reduction of uncertainty in early project phases

• Owned end-to-end Product Management and Strategy for a B2B SaaS platform, from customer discovery and problem definition to roadmap, launch, and lifecycle optimization.
• Drove competitive analysis, customer insights, and sales analytics, identifying growth opportunities that improved product fill rates by 10–15%.
• Owned roadmap and backlog prioritization, balancing customer value, business impact, technical feasibility, dependencies, and strategic goals.
• Led a 12-member cross-functional Agile team across Product, Engineering, QA, Design, Sales, and business functions, ensuring aligned and high-quality delivery.
• Built KPI and product performance frameworks using Power BI, Excel, CRM, and Pendo to measure adoption, engagement, conversion, and business impact.
• Led API integrations and partner initiatives across US and Europe, expanding the partner ecosystem by 75% and enabling scalable B2B workflows.
• Led AI and automation initiatives that improved operational efficiency by 75–80% and reduced manual effort by approximately 15 minutes daily.
• Partnered with Sales, Customer Success, Marketing, Design, and Engineering to validate customer needs, launch products, improve UX, and drive adoption.

• Owned product delivery for document automation and workflow platform used across multiple legal jurisdictions
• Led integration across 6+ systems using API-based data exchange and structured data mapping
• Partnered with engineering on data models, document generation workflows, and system orchestration
• Evaluated LLM-assisted document automation opportunities to reduce manual drafting
• Built functional prototypes to validate workflow and product concepts
• ~2x increase in case processing throughput
• Enabled multi-state rollout of platform capabilities
• Reduced manual document generation and operational bottlenecks by 80%

• Savills is one of the world's leading property advisors with 700+ offices worldwide. In Berlin, I built core digital solutions for the valuation business, replacing legacy Access-based workflows with an enterprise-grade web app built on Vue.js.
• Frontend Architecture & Scalability: Designed scalable Vue + TypeScript frontend architecture for internal enterprise applications, integrating a Symfony backend and interactive maps.
• Legacy Modernization: Led the modernization of legacy jQuery-based systems into maintainable Vue-driven applications, improving performance, maintainability, and efficiency across business workflows.
• PDF Report Workflow Automation: Engineered Twig-based automated PDF generation pipelines that reduced manual report preparation time by ~80%, saving approximately 12h per analyst/month.
• Design System & Frontend: Built a scalable SASS-based design system using mixins, maps, functions, and reusable UI patterns for consistency and long-term maintainability.

Worked as an App Engineer as part of the IoT Control team in a React Native Stack.

• Implementing new Components based on the Tonies Design System.
• Improving, extending and maintaining Tonies Design System
• Adding new features like Volume and Playback Control of the Tonies
• Fixed connection issues via bluetooth and wifi
• Removing technical debt and polishing for an upcoming big software and hardware release
• Improving accessibility by optimizing screens and components for usage via screen readers.
• Wrote lots of automated tests to ensure app quality is always stellar.
• Weekly app releases in a high volume workload environment

Results & Impact:

• Improved app stability and connection reliability ahead of a major software and hardware release
• Raised overall app quality through a significantly broader automated test suite, catching regressions before they reached users
• Made the app usable with screen readers, improving accessibility for a wider audience
• Sustained a weekly release rhythm in a high-volume production environment without quality regressions

Technologies: react-native, expo, typescript, react-19, react-compiler, react-navigation, zustand, @tanstack/react-query, i18next, figma, app-store, play-store, sentry, bitrise, config-cat, poeditor

• Creating a test concept and test strategy
• Planning and organizing user acceptance tests
• Coordinating test execution with business units during releases
• Guiding and coaching business units in writing user stories with acceptance criteria in Gherkin format
• Conducting training on test case creation
• Generating test reports and managing approvals/releases
• Setting up the test approach in Zephyr and Xray
• Planning and coordinating automated tests and regression tests
• Technologies and tools: Jira, Confluence, Zephyr for Jira, Xray, Microsoft Teams, ServiceNow