Balsamiq Experts in Germany

• Proactive support of management in business field development & innovation management

• New development of a suite of business applications for analyzing valuation, P&L, and market price risk data

• Automation of all internal and external business and work processes

• Development of AI-based and AI-supported ETL processes as well as data analysis

• Business use-case development

• Business and work process optimization

• Enterprise architecture management

• Sales data analysis and forecasting as well as capture

• Inventory management & reordering

• Supplier management and communication

• Customs processing & clearance

• Shipping handling & warehouse coordination

• Interface management

• Technologies used: Microsoft Office 365, Microsoft Teams, JTL-Wawi, JTL-WMS, OTTO Partner Connect (OPC), Amazon Seller Central, DHL Global Forwarding, Jira, Draw.IO, Java (8,17,21,25), Jenkins, SonarQube, Git, Gitea, Spring Boot, Spring Batch, Vaadin, H2, PostgreSQL, Docker, Local LLMs, Postman, JasperSoft Studio, JasperReports

Lead Business Analyst – Analysis and optimization of private banking processes

• Responsibility for the business analysis and further development of business processes in private banking, with a focus on CRM, customer data management, and master data processes

• Carrying out a comprehensive business process analysis to identify optimization potential, business gaps, and improvement opportunities along the customer lifecycle

• Gathering, analyzing, and structuring business requirements in close cooperation with business units, management, IT architecture, and development teams

• Creating and aligning business concepts, process models, user stories, and requirement documentation as the basis for technical implementation

• Analyzing and optimizing existing master data processes with a focus on data quality, responsibilities, and efficient data maintenance

• Designing and further developing CRM customer data processes while taking regulatory requirements and business goals into account

• Planning and moderating workshops with business, IT, and stakeholders for requirements analysis, process design, and solution finding

• Managing requirements and ensuring consistent communication between business and IT

• Using AI-supported analysis tools to help with requirements analysis, structuring information, and improving documentation quality

Digitizing real-world places with 3D/LiDAR scans to make spatial data usable for AI applications and to derive concrete use cases and prototypes from it.

• Digital capture of real-world places as a basis for faster planning and analysis
• Browser-based access to 3D data for easier use and coordination
• Turning spatial data into concrete use cases, prototypes, and AI training scenarios
• Planning basis for urban development and other digital future applications

Keywords: LiDAR, 3D scan, AI, use cases, AI training, prototyping, Python, web development, data models, architecture

• Designed role-based delivery assignment workflows, switchable between own fleet and partner carriers, with traceable status chains from „pending“ to „in delivery.“
• Designed AI-assisted route optimization, where dispatchers review drive-time-optimized route suggestions as drafts and apply them in one click.
• Designed a central planning interface for delivery and route management, bringing table view, map view, and route composition into a single workflow.
• Built interactive prototypes to align new product features early with stakeholders and engineering.

Key methods: AI-assisted Product Design, Workflow Design, Role-Based Workflows, Dashboard Design, Interaction Design, Prototyping, Logistics/Operations UX, Stakeholder Collaboration

• Analysis and structuring of complex service processes
• Development of customer journeys, user journeys, and service blueprints
• Moderation of workshops for requirements definition
• Derivation of an MVP with stakeholders
• Clear basis for decision-making
• Reduction of uncertainty in early project phases

Retained by the client as external advisory anchor following build-up and handover of the programme. I continued to serve as an external mentor/advisor to the internal programme manager, focusing on

• governance,
• risk and dependency management,
• stakeholder alignment,
• delivery discipline and
• change adoption.

• Freelance product owner, scrum master and agile coach in various projects spanning from local agencies to multinational corporations in diverse industries.

• Last projects:

• Adevinta: Technical Project Manager responsible for coordination of several sub-workstreams building the world’s largest classifieds multi-tenant platform.

• Aroundhome (a ProSiebenSat.1 company): Product Manager implementing and verifying on the business side a concept for digital qualification of user requests for matching service providers.

• Peek & Cloppenburg Düsseldorf: Product Manager Mobile advising on and guiding the rebuild of Android and iOS apps.

• Visual Meta GmbH (an Axel Springer company), Berlin: Director Product co-leading the Product & Engineering department together with the Director Engineering.

• Responsibilities at Visual Meta GmbH:

• Define and deliver a 3–5 year horizon product strategy including a product vision & mission connecting to existing company strategy and strategies from adjacent departments.

• Refine an existing OKR process together with OKR master and directors of other departments to increase focus and outcome.

• Support the Director Engineering in creating a platform transformation strategy to transform a monolithic on-premise tech stack into a service-oriented, cloud-based architecture and establish a domain-based organizational setup.

• Accountability for a motivated and talented team of 5 head-level colleagues and 17 operational team members from product management, data and UX/UI design.

• Key achievements at Visual Meta GmbH:

• Defined and delivered a 3–5 year horizon product strategy including a product vision & mission.

• Increased focus within OKR process by moving from 10 company-level objectives to 2 and from several hundred team-level key results to a few dozen.

• Created a career path framework for the product team defining roles and responsibilities from junior to head level positions.

• Delivered ERP, fintech(cards, payments and money transfer), organization management portals, and automated financial reporting solutions integrated with Oracle and SAP for clients in the EU and UAE, such as Lundano, SevenSeas, and MCN IPG

• Leveraged Hermes agent, ChatGPT, and Claude to accelerate requirements documentation, reducing drafting time by ~40% and improving clarity of user stories for cross-border teams

• Built and committed production-ready front-end prototypes using Claude to validate requirements with stakeholders faster, reducing design and front-end effort and freeing the dev team to focus on backend delivery

• Achieved 90 percent on-time delivery by coordinating cross-functional teams, tracking progress, and proactively removing blockers

• Reported directly to the CEO, ensuring strategic alignment and timely project delivery

• Ensured that clients' needs were consistently met throughout the project lifecycle, continuously adjusting deliverables to evolving business and technical requirements

• Served as the bridge between clients and internal teams, ensuring clear communication and strong expectation management

• Regularly traveled to meet clients to align on requirements, scope, and objectives, improving project alignment and client satisfaction

• Monitored and controlled project progress, ensuring alignment with delivery plans and providing consistent stakeholder updates

• Delivered regular stakeholder updates while managing risks and cross team dependencies

• Conducted project reporting sessions with clients, presenting milestones, risks, and outcomes clearly

• Suggested business growth initiatives and contributed to process improvements to enhance team efficiency and workflow

• Successfully coordinated the delivery of fintech and enterprise software projects while maintaining high standards of quality and operational efficiency

• Prepared client invoices and coordinated with finance to ensure accurate and timely billing

• Setup: retail group in transition, agile environment, team with 10 developers
• Goal: replacement of a software monolith, redesign of static content, structuring of further backoffice portals
• Challenge: complex system-side dependencies, stakeholders for software development & digitalization
• Tasks: subject-matter responsibility for static content and operational processes

Project content: The use of “Generative Pretrained Transformer” technologies (GPT) will massively change the world of work in the coming years. ITZBund is developing a base service for this, which can be used by its 200 customers. This base service is offered as an on-prem and a cloud variant. Started in 12/23, from 05/24 productive systems (based on MVP) could already be rolled out and operated successfully for several agencies and federal ministries.

Project metrics:

• Budget in 2024 approx. €20M
• approx. 70 people in the core project context
• regular (indirect) contact with approx. 80 people in the wider project environment

My main tasks:

• Overall responsible external project manager
• Project definition phase/project setup and establishment of the project organization
• Strategic and operational project planning, as well as shaping and ongoing adjustments of the project
• Ongoing coordination with project owners and stakeholders in ITZBund
• Ongoing coordination with subproject managers, agile roles and other project staff
• Responsibility for project controlling, quality management, risk management and change management
• Responsibility for providing the base service on on-prem and cloud environments and its continuous development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a partner project of a federal ministry and provision of an MVP
• Coordination with agile teams
• Coordination with operations, release and deployment
• Responsibility for the implementation of the first customer projects
• Responsibility for creating an AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a subproject for marketing activities
• Support in building an efficient proposal process
• Stakeholder management

Methodology:

• V-Model XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, SharePoint, Miro

• Stakeholder management
• Coordination between business and IT team
• Conceptualization and documentation of requirements
• Creation of technical specifications for IT development
• Conceptualization of a comprehensive claims entry
• Reporting to various committees and stakeholders
• Process modelling
• Milestone planning
• Facilitation of requirements workshops

The Helaba ATLAS project aims to modernize core systems and make them future-proof. As part of the subproject, the existing legacy system for international payments is being replaced by a modern web-based application.

• Analysis of functional and technical requirements
• Analysis and optimization of business processes
• Process modeling
• Preparation and facilitation of workshops
• Defining project scope and prioritizing requirements
• Business process management (analysis, modeling, and optimization)
• Specification of user stories
• Designing business and authorization concepts
• Testing and acceptance
• Designing mockups in Figma
• Creating the UI/UX style guide for web applications Approach: Scrum (agile) Technologies: Jira, Confluence, MS Teams, Conceptboard, Java, Vaadin, Figma

• Too Good To Throw (AI powered social impact webapp focused on reducing food waste in Nigeria):

• Integrated Paystack Split Payments to automatically route payments between the platform and partner vendors.

• Configured automated subaccount creation workflows so new businesses get a settlement account instantly.

• Setup a scalable cloud backend using Supabase.

• Implemented role-based access control (RBAC) for Users, Partners, and Admin.

• FaithFlow (AI powered webapp supporting Christian teens on their spiritual journey):

• Designed and implemented an AI-driven scripture search engine that interprets natural language questions and maps them to relevant Bible texts, commentary, devotionals, and cross-references.

• Designed a spiritual growth dashboard enabling users to track reading progress, prayer streaks, and devotional completion milestones.

• Led end-to-end product discovery and strategy engagements for early-stage founders (pre-seed) clients, defining product vision, OKRs, and go-to-market strategies and roadmaps for their cloud-based and AI-enabled solutions.
• Designed scalable product operating models (Agile/Scrum, backlog governance, KPI frameworks) as part of the partnership, to improve delivery predictability and reduce feature cycle time by up to 30%.
• Built scalable product roadmaps aligned to fundraising milestones, helping founders articulate product vision, product<>market fit, and traction clearly to investors.