Renata Idiatullina - Integrated Digital Specialist in IT

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Vienna, Austria

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Experience

Nov 2023 - Present

2 years 10 months

Vienna, Austria

Integrated Digital Specialist

Peter Drucker Society Europe

Developed a range of digital skills through hands-on experience in content creation and IT support.
Managed and created engaging content for newsletters, blogs, and YouTube channels.
Maintained digital platforms and supported email campaigns to ensure smooth operations.
Coordinated the technical aspects of virtual events, ensuring they ran smoothly.

Dec 2020 - Present

5 years 9 months

Ljubljana, Slovenia

Technical Support Specialist

Setronica

Provided comprehensive user support across multiple countries, including Slovenia, Kazakhstan, Russia, Serbia, Turkey, Thailand, enhancing client satisfaction and support efficiency.
Assisted users in selecting and procuring devices for home offices and streamlined the process of hardware repairs by identifying reliable retailers.
Installed essential software and performed data analysis on Slack channel communications to improve team productivity and communication.
Supported HR initiatives by compiling data for relocation programs and managing job postings on various online platforms.
Contributed to the development and ongoing maintenance of a Knowledge Base, ensuring it remained a crucial resource for user guidance and support.

Dec 2020 - Present

5 years 9 months

Washington, United States

Intermediate Technical Support Specialist

ThinkWell

Helped launch and run our company's helpdesk, providing internal tech support to offices worldwide, including in Bangladesh, Burkina Faso, Indonesia, the Philippines, Mozambique, Pakistan, Switzerland, the UK, and the USA.
Offered ongoing technical support, resolving issues and answering questions related to software, hardware, and networks.
Managed onboarding and offboarding processes, and organized crucial data in asset management systems.
Developed PowerBI dashboards to enhance data visualization and reporting capabilities, improving decision-making and user satisfaction.

May 2019 - Sep 2019

5 months

United States

Participant in the Work and Travel Student Exchange program

Chico Hot Springs Resort

Joined the Work and Travel USA program, excelling in customer service at a bustling hospitality venue in Montana.
Mastered multitasking and prioritization, balancing work duties with enriching cultural exchanges.
Gained hands-on hospitality skills, from managing guest check-ins to overseeing room preparations.
Thrived in a diverse team setting, boosting communication skills and cultural understanding.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Information Technology, and Tourism.

Professional Services

Information Technology

Tourism

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Information Technology, Business Intelligence, Marketing, and Operations.

Customer Service

Information Technology

Business Intelligence

Marketing

Operations

Languages

Russian

Native

German

Advanced

English

Advanced

Education

Sep 2023 - Present

BFI Vienna University of Applied Sciences

Project Management and IT · Vienna, Austria

Sep 2016 - Jul 2020

Samara State University of Social Sciences and Education

Bachelor of arts · Samara, Russian Federation

Statistics

Experience

Total positions 4

Experience in Professional Services 5.5 y

Avg length 3 y 7 m

Longest experience 5 y 8 m

Global Experience

Countries worked in 3 (United States, Austria, Slovenia)

Primary country United States

Expertise

Recent roles Integrated Digital Specialist, Technical Support Specialist, Intermediate Technical Support Specialist

Main industries Professional Services, Information Technology, Tourism

Main business areas Customer Service, Information Technology, Business Intelligence

Qualifications

Highest degree Bachelor

Profile

Created

August 2024

Last Update

August 2025

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Frequently asked questions

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Renata is based in Vienna, Austria and prefers 100% remote projects.

Renata speaks the following languages: Russian (Native), German (Advanced), English (Advanced).

Renata has at least 6 years of experience. During this time, Renata has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 2 years and 6 months. Note that Renata may not have shared all experience and actually has more experience.

Based on recent experience, Renata would be well-suited for roles such as: Integrated Digital Specialist, Technical Support Specialist, Intermediate Technical Support Specialist.

Renata's most recent position is Integrated Digital Specialist at Peter Drucker Society Europe.

In recent years, Renata has worked for Peter Drucker Society Europe, Setronica, and ThinkWell.

Renata is most experienced in industries like Professional Services, Information Technology, and Tourism.

Renata is most experienced in business areas like Customer Service, Information Technology, and Business Intelligence. Renata also has some experience in Marketing and Operations.

Renata has recently worked in industries like Professional Services and Information Technology.

Renata has recently worked in business areas like Information Technology, Customer Service, and Business Intelligence.

Renata holds a Bachelor from Samara State University of Social Sciences and Education.

Renata is immediately available full-time for suitable projects.

Daily Rate Distribution

0 2 4 6 8

<€800 €800-960 €960-1120 €1120-1280 €1280+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

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Daily rate avg. 908 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

500

250

Median rate 840 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.