Nico Thomas - Rollout and Onsite Support Technician

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Dresden, Germany

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Experience

Jan 2024 - Jul 2025

1 year 7 months

Rollout Technician / Rollout and Service Technician

LOCO GmbH

Rollout MDM for Windows devices
Imaging via USB stick
User training
Device checks
Inventory
Clean documentation
Dismantling and assembling hardware (clients, WLAN hotspots, etc.)
Planning the setup of hotspots
Scheduling technicians
Documentation
Patching
Functional tests
Maintaining inventory lists

Jul 2023 - Dec 2023

6 months

Building Engineer

Expansion of WLAN coverage with the goal of 100% coverage on 10,000 sqm of building space
Creation of an overview of existing and planned WLAN access points
Initial preparation of plans with Adobe based on survey/simulation
Creation of building layouts with AutoCAD (basic course)
Preparation of a feasibility study with the installation company on site
Building inspection to collect the actual conditions
Development of a construction plan after approval
Training on cleanroom classes and GMP-compliant work
Creation of tables to show the existing cleanrooms
Working according to Scrum with regular reports to the team and involved companies
Training for work in medically clean environments and changes to cleanroom classes
Development of a solution for cleanroom-compliant installation of WLAN access points in coordination with quality assurance and department management
Weekly meetings with PMOs and stakeholders on project progress and changes
Creation of work cards for the installation company with image descriptions of the installation
Recording of existing data rooms
Planning of cable routes according to the specifications (max. 85 m)
Creation of a document list
Purchase requests to stakeholders including justification
Keeping clearly defined documentation of meetings

Oct 2022 - Dec 2022

3 months

Rollout Technician

iPad support and rollout
Setting up and checking iPads, adjusting settings
User support and onboarding of users
Installation, implementation and configuration of software and hardware components
Checking and installing drivers
On-site maintenance work and replacement of faulty hardware
Creating and maintaining service documentation
Ensuring service quality

May 2022 - Sep 2022

5 months

On-site

On-site Technician, 1st, 2nd Level

Installation of software
Setup and maintenance of networks (Active Directory, SCCM)
Updates and maintenance of laptops and operating systems
Handling service requests and troubleshooting
Office 365 support and support for standard software
User support for laptops, smartphones, printers

Nov 2019 - May 2022

2 years 7 months

Service Technician for a wide range of customers

Setup of home office workstations
Commissioning of various cloud solutions
Installation of camera software
Setup of home networks
Updates and maintenance of laptops and operating systems
Hardware relocations as required
Handling service requests and troubleshooting
Installation of printer drivers
License management in Office 365
Technical advice for software and hardware configuration

Aug 2019 - Sep 2019

2 months

Rollout Technician

Data backup
Creation and maintenance of service documentation
Ensuring service quality
Installing drivers
Dismantling and assembling 26 workstations
Cabling the new workstations
Patching the workstations
Random functional tests

Jun 2019 - Aug 2019

3 months

Windows 10 Rollout

MyWork It GmbH

Dismantling and assembling Dell clients (approx. 100 devices)
Installing drivers
Creation and maintenance of service documentation
Ensuring service quality

Jan 2019 - May 2019

5 months

1st Level Support

Unpacking, assembling and installing Dell laptops
Data backup and setting up the laptops
Customer briefing and support

Aug 2018 - Nov 2018

4 months

1st Level Support / Mobile Device Management

Secustaff GmbH

iPhone and Android rollout and support (approx. 1,400 Android smartphones)
Setting up the devices and adjusting the settings
User support and training of users
Installation, implementation and configuration of software and hardware components
Creation and maintenance of service documentation
On-site maintenance work and replacement of faulty hardware
Ensuring service quality

May 2018 - Jul 2018

3 months

Cisco Phone Rollout / Network Technician

BF-IT-Consulting GbR

Setting up and inventorying Cisco phones
Updates via Cisco switch
Patching network sockets
Handling incidents
Dismantling old phones and replacing faulty hardware
Creation and maintenance of documentation
Ensuring service quality

Apr 2017 - May 2018

1 year 2 months

1st & 2nd Level Support

BF-It-Consulting GbR

Printer maintenance work in case of defects or wear
Error analysis, troubleshooting, and fixing issues
Checking stock and ordering parts
Logging service requests (incidents)
Updates and maintenance
Configuring network printers
Ticket maintenance and processing in internal ticket system
Creating documentation

Apr 2017 - May 2018

1 year 2 months

1st & 2nd Level Support

Weihs IT

Printer maintenance work in case of defects or wear
Error analysis, troubleshooting, and fixing issues
Checking stock and ordering parts
Logging service requests (incidents)
Updates and maintenance
Configuring network printers
Ticket maintenance and processing in internal ticket system
Creating documentation

May 2016 - Mar 2017

11 months

1st & 2nd Level Support

Replacing old hardware with new devices
Data backup and integration of Outlook archives, printers, and networks
Installing software and setting up devices
Installing drivers and configuring peripheral devices (e.g. Zebra printers)
User training from Win 7 to Win 10 and troubleshooting
BIOS setup and use of generic codes
Deploying Win 10 images
Receiving, transporting, and commissioning new devices
Reinstalling Win 7 PCs and laptops

Feb 2016 - Apr 2016

3 months

1st Level Support / Rollout Technician

Replacing old hardware with new devices (approx. 400)
Installing Windows 7 and training users
Technical support for users
Creating documentation

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology and Pharmaceutical.

Information Technology

Pharmaceutical

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Operations, Project Management, and Quality Assurance.

Information Technology

Customer Service

Operations

Project Management

Quality Assurance

Skills

Professional Focus

Network Technician
It Support
2nd Level Support
Rollout Technician
On-Site

Hardware

Mac
Apple
Audio Systems
Dell Hardware
Printers
Hp
Mobile Devices
Network Printers
Notebooks/Laptops
Pc Hardware
Peripheral Hardware
Routers
Scanners
Smartphones
Switches
Cisco Vpn Box

Operating Systems

Android
Apple Ios
Ms Windows (Xp, 7, 8, 10)

Data Communication

Dhcp
Dns
Lan/Wan
Ms Ads
Tcp/Ip
Vpn
Wlan
Bluetooth

Telecommunications And Software

Adsl
Dsl/Isdn
Ms Office (2007, 2008, 2010, 2013, 2016, 365)
Ms Excel
Ms Exchange
Ms Outlook
Ms Sccm
Servicenow
Voip
Citrix
Ms Admin Center
Mac Os X
Ios
Barracuda

Languages

German

Advanced

English

Intermediate

Certifications & licenses

Driver's license

Statistics

Experience

Total positions 14

Experience in Information Technology 8 y

Avg length 8 m

Longest experience 2 y 6 m

Expertise

Recent roles Rollout Technician / Rollout and Service Technician, Building Engineer, Rollout Technician

Main industries Information Technology, Pharmaceutical

Main business areas Information Technology, Customer Service, Operations

Qualifications

Certifications earned 1

Profile

Member since

September 2025

Last update

September 2026

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Frequently asked questions

Have questions? Find more information here.

Nico is based in Dresden, Germany and can operate in on-site, hybrid, and remote work models.

Nico speaks the following languages: German (Advanced), English (Intermediate).

Nico has at least 9 years of experience. During this time, Nico has worked in at least 11 different roles and for 6 different companies. The average length of individual experience is 1 year and 7 months. Note that Nico may not have shared all experience and actually has more experience.

Based on recent experience, Nico would be well-suited for roles such as: Rollout Technician / Rollout and Service Technician, Building Engineer, Rollout Technician.

Nico's most recent position is Rollout Technician / Rollout and Service Technician at LOCO GmbH.

In recent years, Nico has worked for LOCO GmbH.

Nico is most experienced in industries like Information Technology and Pharmaceutical.

Nico is most experienced in business areas like Information Technology, Customer Service, and Operations. Nico also has some experience in Quality Assurance and Project Management.

Nico has recently worked in industries like Information Technology and Pharmaceutical.

Nico has recently worked in business areas like Information Technology, Customer Service, and Operations.

Nico has 1 certificate: Driver's license.

The availability of Nico needs to be confirmed.

Daily rate distribution

0 2 4 6 8

<€720 €720-800 €800-880 €880-960 €1040+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

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Daily rate avg. 808 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 804 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.