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Merzig, Germany

Experience

May 2016 - Mar 2025

8 years 11 months

Merzig, Germany

Head of IT Project Management and Software Development DACH

Webhelp Holding Germany GmbH

Established and developed the IT organization in the DACH region (including Poland and the Balkans)
Directly reporting to the CTO, handling various special tasks (e.g., GDPR, communication with the works council, data protection support and CISO)
9 years of disciplinary and technical leadership of project management teams (internal and external clients) and software development in the DACH region
4 years of disciplinary and technical leadership of the IT Service Desk for the DACH region (1st level)
Defined strategy and developed roadmaps in collaboration with the CTO (infrastructure renewal, digitalization, security, BCM)
Derived projects from the roadmap, prioritized, planned and executed them
Team leadership (managing project teams up to 50 people; disciplinary and technical leadership of 12 people)
Data center build/relocation (one build, three relocations/mergers)
GDPR implementation (initial registration, maintenance process, procedure directories)
Managed ISO27001 initial certification and two recertifications (ITSM, IT processes, hardware and software inventory, development guidelines)
Established and took responsibility for IT requirements management
Responsible as system owner for in-house developments (automation platform, tracking and security tools)
Process analysis (gathering, alignment, analysis, improvement, design)
6 months as interim CTO (due to the CTO's illness)

Feb 2016 - May 2016

4 months

Munich, Germany

Test Manager (Freelancer)

Carl Zeiss Microscopy

Test management in the Zuse project (new version of microscopy software)
Captured the current state and redesigned the test process
Implemented MS Team Foundation Server as a test management platform
Planned and designed test procedures
Derived test cases from user stories
Estimated effort in collaboration with project management and product owner
Prepared and executed tests (MS Team Foundation Server)
Documented defects and test progress
Reproduced defects and planned re-tests
Reported progress and test execution on time

Jul 2015 - Jan 2016

7 months

Luxembourg

Head of Software Quality

Yapital Financial AG

Responsible for the validation and test automation team (8 members)
Responsible for the test environments (test and pre-prod)
Developed and evolved the QA strategy and relevant processes
Worked closely with change and release managers, project managers and the CTO (strategic alignment)
Managed external service providers (test automation and execution)
Delivered 2 backend and 2 mobile releases (Android and iPhone) within 4 months, plus 4 internal projects
Managed the shutdown of operations (investor withdrawal)

May 2011 - Jun 2015

4 years 2 months

Saarbrücken, Germany

Principal Consultant

prism Informatics Deutschland GmbH

Principal consultant for test and ALM topics
Created and enhanced the service portfolio (8 standard services and various special offers)
Responsible for the prism iOS team (Pune, India; 4 developers)
Coordinated internal projects around SAP ByDesign (ERP and CRM implementation), including process definition
Coordinated internal iOS projects (prism app, SAP ByDesign release process)
Served as test or project manager in merger, implementation and upgrade projects
Project manager for 21 months in the One.ERP program at Deutsche Telekom (QT testing, responsibility for the test process)
Supported SAP in eCATT (Test Data Migration Server validation)
Pre-sales support (gathering customer requirements, costing, creating technical concepts, proposal presentations)
Managed delivery partners and oversaw the feedback process for assessing delivery quality
Defined and implemented processes for knowledge and innovation management

Jan 2005 - Apr 2011

6 years 4 months

Sankt Ingbert, Germany

Senior Consultant

SAP Deutschland GmbH & Co. KG

Consulting in test management, most recently at senior level
Developed an API-based load testing software for SAPGUI (Delphi, client-server)
Led small and medium-sized implementation and integration projects
Supported pre-sales and proposal creation (analysis, solution design, estimation)
Designed, planned and executed load and performance tests
Implemented test automation using tools like eCATT, Silk and HP UFT/QTP
Member of SAP's de-escalation team

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, Telecommunication, Manufacturing, and Banking and Finance.

Information Technology

Professional Services

Telecommunication

Manufacturing

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Quality Assurance, and Strategy.

Information Technology

Project Management

Quality Assurance

Strategy

Summary

Career start: 2004
Team leadership (Managing project teams of up to 50 people; disciplinary and technical leadership of 12 people)
Project management (sales, team leadership, initiation, planning, control, de-escalation)
Process analysis (gathering, alignment, analysis, improvement, design)
Test management (strategy, conception, planning, execution, management)

Skills

Responsible
Reliable
Team Player
Solution-oriented
Analytical
Team And Staff Leadership

Languages

German

Native

Education

Oct 1998 - Jun 2003

University of Applied Sciences Trier, Birkenfeld campus

Diploma in Computer Science · Applied Computer Science, focus on Bioinformatics · Birkenfeld, Germany

Oct 1996 - Jun 1998

University of Saarland

Mathematics and Philosophy · Saarbrücken, Germany

Certifications & licenses

ITIL V3 Foundation Level

ISTQB Certified Test Manager

ISTQB Certified Tester

ITIL V2 Foundation Level

SAP Development Consultant ABAP

Statistics

Experience

Total positions 5

Experience in Information Technology 10.5 y

Avg length 4 y

Longest experience 8 y 10 m

Global Experience

Countries worked in 2 (Germany, Luxembourg)

Primary country Germany

Expertise

Recent roles Head of IT Project Management and Software Development DACH, Test Manager (Freelancer), Head of Software Quality

Main industries Information Technology, Professional Services, Telecommunication

Main business areas Information Technology, Project Management, Quality Assurance

Qualifications

Certifications earned 5

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Michael based?

Michael is based in Merzig, Germany.

What languages does Michael speak?

Michael speaks the following languages: German (Native).

How many years of experience does Michael have?

Michael has at least 20 years of experience. During this time, Michael has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 4 years. Note that Michael may not have shared all experience and actually has more experience.

What roles would Michael be best suited for?

Based on recent experience, Michael would be well-suited for roles such as: Head of IT Project Management and Software Development DACH, Test Manager (Freelancer), Head of Software Quality.

What is Michael's latest experience?

Michael's most recent position is Head of IT Project Management and Software Development DACH at Webhelp Holding Germany GmbH.

What companies has Michael worked for in recent years?

In recent years, Michael has worked for Webhelp Holding Germany GmbH.

Which industries is Michael most experienced in?

Michael is most experienced in industries like Information Technology, Professional Services, and Telecommunication. Michael also has some experience in Banking and Finance and Manufacturing.

Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Information Technology, Project Management, and Quality Assurance. Michael also has some experience in Strategy.

Which industries has Michael worked in recently?

Michael has recently worked in industries like Professional Services.

Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Information Technology, Project Management, and Strategy.

What is Michael's education?

Michael attended University of Applied Sciences Trier, Birkenfeld campus for Applied Computer Science, focus on Bioinformatics.

Does Michael have any certificates?

Michael has 5 certificates. Among them, these include: ITIL V3 Foundation Level, ISTQB Certified Test Manager, and ISTQB Certified Tester.

What is the availability of Michael?

Michael will be available full-time from March 2026.

What is the rate of Michael?

Michael's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.