Margarethe Bakala
Transformation Director, Corporate Technology
Experience
Transformation Director, Corporate Technology
Euroclear
- Line management responsibility for internal transformation consulting unit
- Mission to transform and up-skill existing team to meet future transformation demands
- Program lead for a major and multidimensional strategic culture change transformation
Independent Management Consultant, Owner
Isar Ventures
- Allianz BNL – Transformation Lead: Detailed target operating model and organizational design to drive agile transformation
- LeasePlan – Program Manager: Transformation of business and operating model to transition to electric fleet for LeasePlan in BE/LU
- LeasePlan / Amazon – Project Manager: Design and implementation of operational lease service model for Amazon last mile delivery in BE
- ALD Automotive / LeasePlan – Project Manager: Optimization of repair and maintenance service to drive efficiency and reduce cost for LeasePlan and ALD
- Nationale-Nederlanden and Delta Lloyd – Post-merger Integration Program Manager: Set-up and execution of a portfolio of transformation and integration projects in the finance department, covering finance, legal merger, procurement, data quality and broker sales channel support
- Ingersoll Rand – Program Manager: Global ERP implementation and business transformation across multiple functions and EMEA entities to drive operational excellence through back-office process redesign and system integration
- Global PMI Partners – Associate Consultant
Financial Services Strategy & Operations Manager
Deloitte
- Euroclear, UK: Responsible for redesign and implementation of finance target operating model with focus on cost reduction and performance improvement, reducing FTE level by 35%
- SWIFT, BE: Responsible for design and implementation of total cost of ownership reduction program; design of TCO go-to-market approach
- ING Group, NL: Responsible for Solvency II feasibility assessment and solution design of data quality architecture, evaluation of monitoring tools and processes
- Business development focus on digital channel innovation
Financial Services Manager
Capgemini
- AB InBev, BE: Program Manager on design and implementation of European supply chain program; management of suppliers
- Johnson & Johnson, BE: Project Manager on assessment and design of shared service center
- Top European insurer, BE: Design of change management approach for broker channel
Senior Management Consultant
KBC Bank and Insurance Group
- Focused on financial services, leading strategic, business development, operational efficiency improvement and post-merger integration engagements for KBC Group entities in Central & Eastern Europe; acted as program/project manager leading teams of up to 10 people
- Designed and implemented major post-merger integration and transformation program: restructured headquarters organisation, streamlined and reduced HQ and network organisation structure reducing FTE levels by 10%; redesigned and centralised accounting and related administrative processes freeing up 20% of total network staff time and reducing FTE levels; designed and implemented performance management and incentive framework for sales network
- Consultant and program manager on end-to-end credit redesign and multidimensional business transformation with focus on process standardisation, product redesign, cultural change and operational performance improvement, resulting in shortened process time by up to 50% with net savings of €8M
- Redesigned account opening process for retail banking
- Conducted quick scans to assess organisational, financial, operational performance and distribution models
- Co-developed post-merger integration approach for CEE entities
- Developed and implemented group-wide change management methodology
- Designed and launched broker sales channel and service model yielding €10M top and bottom line improvement in first year
- Designed and piloted sales performance improvement initiatives: introduced standardised sales management practices and simplified processes throughout network
- Assessed business model and redesigned target sales network operating model
EU Consultant / Project Manager
Interrecherche / CEA-PME
- Lobbying activities and reporting on EU funded programs for SMEs and consortium members
- Acquisition and financing, reporting on tendering procedures, consortia building and project management
Clinical Research Associate
Abbott Laboratories
- Set up large-scale clinical trial; coordinated and monitored the trial during its duration
- Responsible for status reporting to management and for publication
Marketing Associate
Jerini AG
- Co-developed branding concept in company’s strategic reorganisation and core business transformation
- Prepared yearly marketing plan, conducted market research and analysis, customer surveys and reported to CEO
Industry Experience
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Experienced in Banking and Finance, Automotive, Transportation, Insurance, Pharmaceutical, and Professional Services.
Business Area Experience
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Experienced in Operations, Project Management, Finance, Strategy, Procurement, and Research and Development.
Summary
- Senior professional with an extensive track record in conceptualizing and managing large scale, complex Business and IT transformations across a variety of functions and industries
- Over 20 years working experience in management consulting environment with a broad international working experience and used to work with multicultural teams in matrix organisations
- Versatile expertise across many methodologies and competences: Project and Program Management, Target Operating Model design, Post-merger Integration, Finance Transformation, Organizational Design & Development, Process & Performance Improvement, Lean and Operational Excellence, Change Management, ERP implementation
- Sectors of expertise: mainly Financial Services; Pharmaceuticals, Consumer Goods, Process industries
- Worked across a wide range of business functions in large multinational organisations while managing change in complex environments
- Recognized for results oriented, pragmatic and hands-on approach. My sharp analytical skills combined with organizational, project and people skills enable me to achieve desired objectives in the most challenging environments
Languages
Education
University of New South Wales
Study Abroad Program · Genetics and Commercial Biotechnology · Sydney, Australia
Eberhard-Karls-University
Master of Science in Biology · Biology; Genetics, Microbiology, Business Administration & Economics · Tübingen, Germany
Certifications & licenses
Lean Six Sigma Black Belt
Deloitte UK
Lean Six Sigma Green Belt
Deloitte UK
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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