Laurenz Hildebrandt-Freelance Technical Writer

Particularly well received by my clients (and their customers) have been: user orientation in language and design, simple explanations of complex issues in the user's language, comprehensive information for the user about the possibilities of each system (which led to a significant reduction in after-sales service costs), empathy with the company philosophy and with the user, quick comprehension and implementation, as well as accuracy, creativity, and strong teamwork.

Knowledge in the pharma industry, medical technology, bioanalytics, and process measurement: For about 25 years I have worked extensively with the pharmaceutical and medical sectors: analyzing clinical trials, designing and selling software for drug approval, creating guides for software and devices used in hospitals, labs, and the pharma industry, all of which must be operated and understood by a wide range of people (medical technical assistants, doctors, researchers).

Experience in special machine and plant engineering: In the last 8 years I have been more active in mechanical engineering and have taken responsibility for the entire technical documentation of systems.

Experience with software systems and online help: I also have experience writing guides and online help for large management systems (automotive industry and occupational medicine) as well as control software for devices, machines, and plants.

Coordinating and shaping the information flow: I see my work both as close collaboration with developers and end users, and as an independent and creative activity: it includes coordinating, documenting, and transforming information, as well as conveying the company philosophy and preparing appealing information. It prompts users to reach for the manuals. The customer quickly gains a sense of success, and the service effort for the manufacturer is reduced.

Speed: I am used to working quickly and efficiently. That also includes the ability to learn new areas in a very short time.