Chris Dyer-Independent Management Consultant
Check rate
Experience
Head of Business Lending
ING Australia
- Overall P&L responsibility for $100m+ business
- Direct responsibility for sales, product, middle office and technology delivery teams
- 40% increase in revenue driven by credit policy optimization, diversification of revenue sources & fee growth
- Oversight of delivery programs for digitization of business lending loan origination processes to new lending platform leading to 63% increase in process automation
Chief Operating Officer (Interim)
ING Australia
- Diverse people leadership for 600+ staff across transformation, operations, AML, 1st line risk
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows
- Formulated strategic plans aligning with overall company vision, setting achievable short and long-term goals to drive growth and profitability
- Delivered 6% year-on-year cost reduction while maintaining market leading customer service
- Delivered bank and industry leading staff engagement scores at a time of high transformation and change (supporting attrition 10% below wider bank)
- Oversaw delivery of key technology programs for operations, risk, finance and transformation
Head of Operations
ING Australia
- Led customer-facing operational teams of 350 FTE to deliver outstanding customer experiences across record growth and new product introductions
- Responsible for end-to-end customer management from lead to cash, customer in life and payment processes across mortgages, personal loans and credit cards, commercial lending, payment and savings operations, and KYC
- Realigned strategic objectives to focus on speed, dependability and efficiency resulting in 50% of personal loans and credit cards approvals same day; mortgage broker rating improved from 6th to 2nd in 24 months; record customer easy scores across major products
- Worked with product tribe leaders to define automation roadmap to bring scalability and efficiency to key processes
- Led a global team across 12 ING countries within the COO domain to design and embed a new staff engagement model built around 'Career, Community & Purpose' resulting in significant uplift in staff engagement scores across the global COO domain
- Led the global process forum for daily banking, resulting in centralization of key tasks to Poland allowing greater efficiency and scale in card dispute investigations globally
Head of Agile Transformation
ING Australia
- Reported to the executive leadership committee and the global head of transformation, leading the transformation team as ING redefined its way of working across delivery, sales, service and support
- Oversight and governance of $120M change portfolio across 6 delivery tribes
- Implemented an organizational design to maximize resource utilization, deliver quality products and services, provide sustainable staff engagement and enable organizational learning and growth
- Realigned resources into tasks and roles critical to future success
- Delivered data-driven change strategies and programs to increase transformation adoption and pace, and to track change, user behavior and readiness
- Deployed an ongoing change portfolio prioritization process to increase transparency and speed of decisions
Head of Performance & Planning
ING Australia
- Reported to the COO Australia, leading process analysts, process experts and workforce optimization teams during rapid expansion and growth
- Designed, built and implemented management reporting and analytics suite for internal and external stakeholders enabling business performance growth
- Facilitated development and coordination of strategic plans for operations to support overall ING Australia strategic objectives, using data to drive optimal staffing and process decisions
- Designed, sized and built business case for future operations combining internal and external platforms, automation, robotics and different sourcing models
Management Consultant – Senior Manager
PwC Australia
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
- Managed client relationships through regular check-ins and updates on project progress
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Developed innovative strategies for clients, resulting in increased revenue and business growth
- Assisted clients in navigating complex industry challenges with strategic recommendations
- Identified areas of improvement for clients’ operations, implementing targeted solutions to increase productivity
- Major industries: Banking & Financial Services, Utilities, Telecommunications
- Project types: Operational transformation, Sales transformation, Cost reduction, Risk remediation, Process improvement, Regulatory & compliance
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Telecommunication, and Utilities.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Strategy, Project Management, Finance, Information Technology, and Product Development.
Summary
Transformational banking leader with over 20 years’ experience driving strategy, growth, and digital transformation across business lending, operations, and technology. Recognized for delivering sustained commercial growth, organizational agility, and operational excellence. Proven success leading large multi-functional teams (600+ FTE) and managing $100M+ P&L portfolios to achieve superior business and customer outcomes.
Skills
- P&L Leadership & Commercial Growth
- Business & Digital Transformation
- Operational Excellence & Risk Management
- Customer Experience Strategy
- Agile & Organizational Design
- Stakeholder & Board Engagement
- People Leadership & Culture Uplift
Languages
Education
Royal Melbourne Institute of Technology
Bachelor of Business, Economics & Finance · Business (Economics & Finance) · Melbourne, Australia
Macquarie Graduate School of Management
Master of Business Administration · Business Administration · Sydney, Australia · WAM 82.50 – Dean’s List (top 3% of graduating class)
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Chris is based in Düsseldorf, Germany.
Chris speaks the following languages: English (Native).
Chris has at least 19 years of experience. During this time, Chris has worked in at least 6 different roles and for 2 different companies. The average length of individual experience is 3 years and 3 months. Note that Chris may not have shared all experience and actually has more experience.
Based on recent experience, Chris would be well-suited for roles such as: Head of Business Lending, Chief Operating Officer (Interim), Head of Operations.
Chris's most recent position is Head of Business Lending at ING Australia.
In recent years, Chris has worked for ING Australia.
Chris is most experienced in industries like Banking and Finance, Telecommunication, and Utilities.
Chris is most experienced in business areas like Strategy, Operations, and Project Management. Chris also has some experience in Finance, Information Technology, and Product Development.
Chris has recently worked in industries like Banking and Finance.
Chris has recently worked in business areas like Finance, Information Technology, and Product Development.
Chris holds a Master in Business Administration from Macquarie Graduate School of Management and a Bachelor in Business (Economics & Finance) from Royal Melbourne Institute of Technology.
The availability of Chris needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
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The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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