Angelo Petrone - Call-Center Agent with SAP Experience

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Augsburg, Germany

Check rate

Experience

Sep 2023 - Jun 2025

1 year 10 months

Augsburg, Germany

Call-Center Agent

Dialog Factory

Phone and written customer support for LVN
Back office: handling complaints, cancellations and meter reading corrections
Data management with SAP (customer data, invoices)
Successfully onboarded new colleagues to processes and systems

Dec 2022 - Sep 2023

10 months

Augsburg, Germany

Call-Center Agent

Helmes Personalservice für Dialog Factory

Written and phone customer support on behalf of SWM (electricity/gas)
Executed campaigns by phone and email

Feb 2022 - Dec 2022

11 months

Augsburg, Germany

Mitarbeiter Testzentrum

Bäuerle Ambulanz

Patient registration and documentation
Ensuring hygiene standards

Mar 2021 - Feb 2022

1 year

Ismaning, Germany

Praktikum/Werkstudium

SC Grüne Heide Ismaning

Coaching youth teams
Supporting public relations and member management

Sep 2018 - Jan 2025

6 years 5 months

Ismaning, Germany

Bachelor of Arts in Sports Management

Hochschule für angewandtes Management

Jan 2016 - Dec 2024

9 years

Youth Coach & Youth Management

FC Emmering

Responsible for training and supervising youth teams
Organizing tournaments and team events
Social media management (Canva for graphics)

Sep 2009 - Jul 2018

8 years 11 months

Fürstenfeldbruck, Germany

High school diploma

Graf-Rasso-Gymnasium

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Education, Sport, Utilities, and Healthcare.

Education

Sport

Utilities

Healthcare

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Marketing, Customer Service, and Quality Assurance.

Operations

Marketing

Customer Service

Quality Assurance

Summary

Bachelor of Arts in Sports Management with practical experience in customer service, data management (SAP), communication and organization.

Skills

Ms Office (Word, Excel, Outlook, Powerpoint)
Sap (Customer Data Management)
Canva (Basics)
Ai Tools (Basic Knowledge Of Chatgpt And Deepseek)

Languages

German

Native

English

Intermediate

Italian

Intermediate

Spanish

Elementary

Education

Sep 2018 - Jan 2025

Hochschule für angewandtes Management

Bachelor of Arts, Sports Management · Sports Management · Ismaning, Germany

Sep 2009 - Jul 2018

Graf-Rasso-Gymnasium

High school diploma · Fürstenfeldbruck, Germany

Statistics

Experience

Total positions 7

Experience in Education 15 y

Avg length 4 y 1 m

Longest experience 8 y 11 m

Global experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Call-Center Agent, Mitarbeiter Testzentrum, Praktikum/Werkstudium

Main industries Education, Sport, Utilities

Main business areas Operations, Marketing, Customer Service

Qualifications

Highest degree Bachelor

Profile

Member since

December 2025

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Frequently asked questions

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Angelo is based in Augsburg, Germany.

Angelo speaks the following languages: German (Native), English (Intermediate), Italian (Intermediate), Spanish (Elementary).

Angelo has at least 16 years of experience. During this time, Angelo has worked in at least 6 different roles and for 7 different companies. The average length of individual experience is 2 years and 3 months. Note that Angelo may not have shared all experience and actually has more experience.

Based on recent experience, Angelo would be well-suited for roles such as: Call-Center Agent, Mitarbeiter Testzentrum, Praktikum/Werkstudium.

Angelo's most recent position is Call-Center Agent at Dialog Factory.

In recent years, Angelo has worked for Dialog Factory, Helmes Personalservice für Dialog Factory, Bäuerle Ambulanz, SC Grüne Heide Ismaning, and Hochschule für angewandtes Management.

Angelo is most experienced in industries like Education, Sport, and Utilities. Angelo also has some experience in Healthcare.

Angelo is most experienced in business areas like Operations, Marketing, and Customer Service. Angelo also has some experience in Quality Assurance.

Angelo has recently worked in industries like Sport, Education, and Utilities.

Angelo has recently worked in business areas like Operations, Marketing, and Customer Service.

Angelo holds a Bachelor in Sports Management from Hochschule für angewandtes Management.

Angelo is immediately available for suitable projects.

Daily rate distribution

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<€320 €320-480 €480-640 €640-800 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

800

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400

200

Daily rate avg. 712 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

800

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400

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Median rate 640 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 22 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.