Abdul Basith - Senior Instructional Designer / Technical Writer

Q: Where is Abdul based?

Abdul is based in Salem, India .

Q: What languages does Abdul speak?

Abdul speaks the following languages: Tamil (Advanced), English (Intermediate) .

Q: How many years of experience does Abdul have?

Abdul has at least 6 years of experience. During this time, Abdul has worked in at least 3 different roles and for 2 different companies . The average length of individual experience is 2 years and 11 months . Note that Abdul may not have shared all experience and actually has more experience.

Q: What is Abdul's latest experience?

Abdul's most recent position is Senior Instructional Designer / Technical Writer at UTDS Optimal Choice .

Q: What companies has Abdul worked for in recent years?

In recent years, Abdul has worked for UTDS Optimal Choice .

Q: Which industries is Abdul most experienced in?

Abdul is most experienced in industries like Information Technology .

Q: Which business areas is Abdul most experienced in?

Abdul is most experienced in business areas like Product Development , Customer Service , and Marketing . Abdul also has some experience in Information Technology .

Q: Which industries has Abdul worked in recently?

Abdul has recently worked in industries like Information Technology .

Q: Which business areas has Abdul worked in recently?

Abdul has recently worked in business areas like Product Development , Customer Service , and Marketing .

Recommended expert

Salem, India

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Experience

Jun 2024 - Present

2 years

Albania

Senior Instructional Designer / Technical Writer

UTDS Optimal Choice

Developed comprehensive training materials, user guides, and e-learning content for SaaS, CRM, and booking platforms to support seamless user adoption and product enablement.
Reviewed and refined documentation, reports, and digital content to ensure grammatical accuracy, consistency, and alignment with product tone and instructional standards.
Partnered with product, design, and engineering teams to translate complex functionalities into structured, user-friendly instructional assets.
Designed infographics, process maps, and quick-reference guides to enhance knowledge retention and visual clarity.
Maintained centralized documentation repositories, ensuring up-to-date and easily navigable instructional resources.
Improved product documentation efficiency and user training time through structured instructional templates.
Spearheaded a visual documentation initiative that reduced support ticket frequency.
Recognized by management for excellence in content accuracy and user experience impact.

Jun 2021 - May 2024

3 years

Albania

Senior Content Editor

UTDS Optimal Choice

Edited press releases, blogs, proposals, and reports ensuring grammatical accuracy, clarity, and brand alignment.
Developed manuals, onboarding guides, and product training content for SaaS and CRM systems.
Worked with product, sales, and support teams to capture technical insights and user feedback.
Created infographics and visual content using Canva and Adobe Express for digital training and marketing collateral.
Ensured tone and structure aligned with user intent and funnel stage, improving engagement and comprehension.
Enhanced documentation readability and structure, improving user adoption and comprehension metrics.
Delivered editorial outputs maintaining 99% accuracy rate across digital and print deliverables.
Streamlined editing workflow, reducing content turnaround time.

Feb 2017 - Nov 2017

10 months

UX and Technical Writer

Yaali

Created in-app instructional content, tooltips, and knowledge base documentation for a SaaS order and inventory management platform, improving clarity and user self-support.
Partnered with design and engineering teams to align product terminology, interface language, and tone with overall UX and brand consistency.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology.

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Product Development, Customer Service, Marketing, and Information Technology.

Product Development

Customer Service

Marketing

Information Technology

Summary

Results-driven Technical Writer and Content Editor with expertise in instructional design, digital content strategy, and editorial management. Committed to delivering clear, engaging, and user-focused documentation and content across technology, media, and SaaS domains.

Instructional Design and Technical Documentation specialist with over 4 years of experience in SaaS, CRM, and AI-driven product environments, delivering user-centric content that simplifies complex systems and enhances learning outcomes. Currently spearheading instructional design initiatives at UTDS Optimal Choice, creating high-impact training materials, onboarding modules, and interactive documentation for SaaS and booking platforms.

Proven expertise in UX writing, content structuring, and visual documentation — improving product adoption, user retention, and knowledge accessibility across diverse audiences. Partnering with cross-functional teams to align instructional frameworks with product goals, ensuring clarity, consistency, and superior end-user experience.

Skills

Core Competencies

Instructional Design & Development
Technical Documentation
Ux Writing & Content Structuring
Knowledge Base & Help Centre Management
Process & Product Workflow Mapping
Content Editing & Proofreading
Cross-functional Collaboration
Visual Instructional Design (Canva, Adobe Express)
Saas / Crm Product Documentation

Technical Skills

Tools & Platforms: Wordpress (Elementor), Canva, Adobe Express, Grammarly
Documentation & Design: Ms Office Suite, Google Workspace, Ai-driven Visual Tools
Learning & Development: Instructional Design Frameworks, Process Workflows, User Manuals
Email & Content Tools: Mailchimp, Brevo
Analytics Tools: Basic Familiarity With Semrush (For Content Update Optimization Only)
Analytics & Content Optimization Tools: Semrush, Hubspot, Ahrefs, Se Ranking

Soft Skills

Team Collaboration
Problem-solving
Decision Making

Languages

Tamil

Advanced

English

Intermediate

Education

Oct 2012 - Jun 2016

Al Ameen Engineering College

B.E., Mechanical Engineering · Mechanical Engineering · India

Certifications & licenses

Cybersecurity

Mastercard (Forage)

Cybersecurity Analyst

Tata Group (Forage)

Cybersecurity Fundamentals

IBM

Fortinet Certified Fundamentals In Cybersecurity

Fortinet

Getting Started In Cybersecurity 2.0

Fortinet

Google Ads Certified (Display, Mobile, Search, Video)

Hubspot SEO Certification

Hubspot

Introduction To Cybersecurity

Commonwealth Bank (Forage)

Introduction To The Threat Landscape 2.0

Fortinet

Jr. Penetration Tester

TryHackMe

Pre-Security

TryHackMe

Semrush Certification (Workflow & SEO)

Semrush

Statistics

Experience

Total positions 3

Experience in Information Technology 5.5 y

Avg length 1 y 10 m

Longest experience 2 y 11 m

Global Experience

Countries worked in 1 (Albania)

Primary country Albania

Expertise

Recent roles Senior Instructional Designer / Technical Writer, Senior Content Editor, UX and Technical Writer

Main industries Information Technology

Main business areas Product Development, Customer Service, Marketing

Qualifications

Highest degree Bachelor

Certifications earned 12

Profile

Created

October 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Abdul based?

Abdul is based in Salem, India.

What languages does Abdul speak?

Abdul speaks the following languages: Tamil (Advanced), English (Intermediate).

How many years of experience does Abdul have?

Abdul has at least 6 years of experience. During this time, Abdul has worked in at least 3 different roles and for 2 different companies. The average length of individual experience is 2 years and 11 months. Note that Abdul may not have shared all experience and actually has more experience.

What roles would Abdul be best suited for?

Based on recent experience, Abdul would be well-suited for roles such as: Senior Instructional Designer / Technical Writer, Senior Content Editor, UX and Technical Writer.

What is Abdul's latest experience?

Abdul's most recent position is Senior Instructional Designer / Technical Writer at UTDS Optimal Choice.

What companies has Abdul worked for in recent years?

In recent years, Abdul has worked for UTDS Optimal Choice.

Which industries is Abdul most experienced in?

Abdul is most experienced in industries like Information Technology.

Which business areas is Abdul most experienced in?

Abdul is most experienced in business areas like Product Development, Customer Service, and Marketing. Abdul also has some experience in Information Technology.

Which industries has Abdul worked in recently?

Abdul has recently worked in industries like Information Technology.

Which business areas has Abdul worked in recently?

Abdul has recently worked in business areas like Product Development, Customer Service, and Marketing.

What is Abdul's education?

Abdul holds a Bachelor in Mechanical Engineering from Al Ameen Engineering College.

Does Abdul have any certificates?

Abdul has 12 certificates. Among them, these include: Cybersecurity, Cybersecurity Analyst, and Cybersecurity Fundamentals.

What is the availability of Abdul?

Abdul is immediately available for suitable projects.

What is the rate of Abdul?

Abdul's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.