Transformation Consultants in Dusseldorf

Project: Consulting & Concept Development Programmatic Print / Donor Communication

Tasks:

• Analysis of existing print advertising materials and donor communication
• Development of a new thank-you letter and dialogue marketing concept
• Advice on emotional and target-group-specific communication with donors
• Concept development for a cross-channel on- and offline marketing mix
• Coordination of print, email, and CRM communication as part of new marketing processes
• Support in introducing new communication workflows around the future email software
• Creation of briefing materials and campaign approaches for different target groups
• Research, selection, and management of suitable print and production service providers
• Advice on personalization and automation options in the programmatic print environment

Technical implementation:

• Coordination of print and digital processes
• Management of external service providers and print providers
• Support in integrating new marketing and communication processes

Reporting:

• Analysis of existing response mechanisms
• Assessment of optimization potential in donor communication
• Recommendations to improve impact, personalization, and efficiency Markets: Germany [link]

Project scope: Supported the establishment, scaling and continuous improvement of project management and support processes by modernizing governance, processes, documentation, deliverables tracking, training content and tool-supported ways of working across a complex energy project environment.

Key contributions

• Supported the build-up and maturation of the PMO department, including governance structures, operational frameworks, project management processes, templates and deliverables tracking mechanisms.
• Conducted As-Is analysis of existing processes and their documentation, including process inventory, interface mapping, problem identification and creation of visualizations and white papers to improve shared understanding.
• Reviewed and improved project management documentation, templates and work instructions, including support for a project document master list to strengthen standardization and control.
• Designed and supported rollout of a lessons learned process and related system/application, including pilot preparation, coordination and implementation support.
• Mapped and supported implementation of a new resource management process connected to the rollout of a resource planning tool.
• Led and supported adoption of agile ways of working and Atlassian tools, including Jira and Confluence team boards, plans/roadmaps, dashboards, sprint planning and retrospectives.
• Acted as key user for continuous usage improvements in PMO tools and collaboration practices.
• Developed training curricula, instructional videos, supporting materials and PMO Open Doors sessions to improve capability transfer and provide a recurring forum for updates and information sharing.
• Developed a skills matrix concept and supported rollout as a basis for structured capability management and training demand analysis.
• Supported preparation of department offsites, implementation of a new Integrated Management System (IMS), creation of a SharePoint-based PMO website and department integration after restructuring.

Results / business impact

• Improved project management & PMO structure, processes and their documentation
• Enhanced transparency and standardization across processes, documentation, governance routines and project deliverables tracking.
• Enhanced information flow and knowledge transfer through SharePoint-based communication, PMO forums, training curricula and instructional videos.
• Strengthened lessons learned, resource planning, agile collaboration, capability management and post-restructure department integration.

• Industries: Energy, Telecommunications, Manufacturing
• Transformation & Change: Supported complex IT and digital transformation programs as Scrum Master, Agile Coach, Change Manager and RTE Consultant at Siemens Energy (global SAFe rollout), E.ON (sales technology platform), Schneider Electric (S/4HANA transformation DACH) and Vodafone (Operational Excellence)
• Agile Roles: Scrum Master, Agile Coach, Product Owner, Business Analyst, RTE Consultant in cross-functional and scaled teams (SAFe, Scrum, Spotify Model)
• Procurement Excellence: Strategic purchasing consulting with a focus on cost optimization, supplier management, digitalization and organizational development, including building supplier scorecard models, AI-supported procurement approaches and process automation in purchasing
• Managed functional leadership of interdisciplinary project teams of up to 12 people in national and international settings
• Successful launch of several global ARTs at Siemens Energy with improved coordination across sites
• Increased change acceptance and established communication structures in the S/4HANA program at Schneider Electric
• Introduced agile methods, OKR frameworks and KPI dashboards at E.ON, increasing velocity and transparency
• Reduced purchasing costs through strategic sourcing and supplier optimization
• Implemented process innovations in close cooperation with IT and business teams

• -- ENGLISH Version (Deutsche Version unten) ---

Experience

• Ex-BCG Platinion: 14 years as Manager & Chief IT Architect, leading large-scale IT transformations in complex group structures
• 20+ years of C-level consulting across AI/IT strategy, enterprise architecture, IT organization, transformation, M&A due diligence, project recovery, and interim management
• IT leadership experience with cross-functional, intercultural teams of up to 100+ people
• Hands-on background in software engineering, IT architecture, and project management
• Fortune Europe 500 focus; numerous international projects; SME and start-up experience

Core services:

• IT strategy, enterprise architecture (EAM), target architectures and roadmaps
• PE/M&A/carve-out IT/tech due diligence, asset valuation, cost estimation
• GenAI transformation, process automation, and AI governance
• IT reorganization, target operating model (TOM), agile transformation
• IT governance, development and ITSM process optimization (BizDevOps, SAFe)
• Review and recovery of critical large-scale IT programs
• Planning and steering of transformation programs and IT project portfolios
• IT vendor and platform selection (RfI / RfP)
• Coaching & Interim management

Industries (selection): Insurance, financial services & banking, energy & utilities, telecommunications, retail & consumer goods, logistics, media, industry & engineering, healthcare, professional services

Projects (selection):

• M&A Buy-side IT/Tech Due Diligence of an Acquisition in the Energy Sector (Utility, Smart Home) — AI-augmented with Anthropic Claude

• AI Initiative for LLM-Based Optimisation and Automation of Sales and Billing Processes

• Interim management Enterprise Architecture & group target architecture/roadmap development (METRO)

• Reorganization: Design and introduction of agile IT target operating model at international wholesale group (METRO)

• Design and implementation of agile BizDevOps target operating model (E.ON Grid Solutions)

• Platform/vendor selection for renewal of core insurance solution of start-up (ELEMENT Insurance)

• Establishment of project assurance capability and review/recovery of critical transformation projects (ERGO)

• Enterprise architecture management and development of divisional/solution architectures (Deutsche Post DHL)

• Strategic pricing architecture decisions in digital sales application landscape (E.ON Energie)

• IT due diligence: Architecture evaluation and monetary valuation of IT assets (ProSiebenSAT.1 Media)

• Interim management of group-wide security/compliance programme (ERGO)

• Enabling an application landscape for different sales organizations and product structures (E.ON Energie)

• Realignment of business/IT strategy and InsurTech platform selection (RfI, RfP) (nexible, ERGO Digital Ventures)

• Stabilization/optimization of an agile/SAFe business/IT DevOps landscape transformation (Lufthansa AirPlus)

• Process optimization and design/management of digitization and robotics introduction in power plants (RWE Nuclear)

• BSS target architecture development for fixed/mobile networks convergence (Deutsche Telekom)

• Optimization of IT organization model and methodology in application development and testing (Deutsche Telekom)

• Evaluation of fulfillment of a general contractor agreement for run-off/migration of contract portfolios (ERGO)

• -- DEUTSCHE Version (English version above) ---

Experience

• Ex-BCG Platinion: 14 years of strategy and implementation of large-scale IT transformations in complex corporate structures (Manager & Chief IT Architect)
• 20+ years of C-level-adjacent IT consulting: IT strategy, enterprise architecture, IT organization, transformation, due diligence, project recovery, and interim management
• IT leadership responsibility for cross-functional, intercultural teams of up to 100+ people
• Solid hands-on experience in software development, IT architecture, and project management
• Focus on Fortune Europe 500, numerous international projects; SME and start-up experience

Industries: insurance · financial services & banking · energy · telecommunications · retail & consumer goods · industry & engineering · logistics · media · healthcare

Services (focus areas):

• IT strategy, enterprise architecture (EAM), IT landscape target visions and roadmaps
• M&A/carve-out IT/tech due diligence, asset valuation, and cost estimation
• GenAI transformation, process automation, and AI governance
• IT reorganization, target operating model (TOM), agile transformation
• IT governance, development and ITSM processes (BizDevOps, SAFe)
• Review and recovery of critical large-scale IT projects
• Planning/steering of transformation programs and IT project portfolios
• IT service provider/platform selection (RfI, RfP)
• IT project management (agile, classic, hybrid)
• Coaching & interim management

Projects (selection):

• M&A buyer-side IT/tech due diligence of an acquisition in the energy sector (utility, smart home) — AI-augmented with Anthropic Claude
• AI initiative for LLM-supported optimization and automation of sales and billing processes
• Interim management of Enterprise Architecture and development of group target architecture in wholesale (METRO)
• Reorganization: design and introduction of an agile IT target operating model (TOM) at an international wholesale group (METRO)
• IT reorganization: introduction of an agile BizDevOps target operating model (TOM) at an energy group (E.ON Grid Solutions)
• Platform selection / vendor selection for renewal of the core insurance solution of a B2B2C start-up (ELEMENT Insurance)
• Process optimization, digitalization, and introduction of robotics in power plants (RWE Nuclear)
• Assessment of fulfillment of a general contractor agreement for run-off/migration of life insurance portfolios (ERGO)
• Business/IT strategy and InsurTech platform selection for a digital insurer/start-up (nexible, ERGO Digital Ventures)
• Enabling an energy application landscape for multiple sales units (E.ON Energie)
• Strategic architecture decisions in price management of a digital sales application landscape at an energy group (E.ON Energie)
• Stabilization/optimization of an agile DevOps IT transformation in business travel and payment management (Lufthansa AirPlus)
• Interim management in a group-wide security and compliance program of a global insurer (ERGO)
• Building project assurance capability as well as review and optimization/recovery of critical IT projects in an insurance group (ERGO)
• Building enterprise architecture management and development of domain and solution architectures for a logistics group (Deutsche Post DHL)
• M&A IT due diligence – evaluation and valuation of IT assets in the media sector (ProSiebenSAT.1 Media)
• Development of BSS target architecture and roadmap for fixed/mobile convergence (Deutsche Telekom)
• Optimization of IT governance/organization and methodology in application development and testing at a telecommunications group (Deutsche Telekom)

• Strategic consulting for the Head of Brand on brand strategy and change processes
• Analysis of existing processes, resources, and interfaces within the team as well as with internal and external stakeholders
• Development and implementation of recommendations for action to improve processes and increase efficiency
• Project management and change management for the successful implementation of measures
• Management and selection of external service providers to ensure smooth execution
• Optimization of internal processes and interfaces through in-depth analysis and recommendations for action
• Effective acceleration of decision-making and management processes in brand management
• Successful management of external service providers and agencies for more efficient workflows and higher quality

• Essity Operations, sparring partner for all sites.
• Support with digitalization and implementation of a new billing system
• New concept for the company catering
• New construction of a conference and cafeteria building

• Responsible for driving digital transformation and aligning country organizations with the Rhenus platform model

• Initiated the digital transformation roadmap for five countries, ensuring alignment with global group strategy

• Built and led a high-performing digital transformation consulting team, expanding delivery capacity from one to three value streams and thereby fast tracking the roadmap from 3 to 2 years

• Acted as strategic advocate for 5 country organizations, ensuring group-wide cross-functional alignment

• Redefined business analysis into an agile approach, reducing time-to-value for platform harmonization by 50%

AI Strategy & Enablement for SMEs Management consulting – SMEs (e.g. marketing boutique, IT & office services)

Concept and delivery of structured AI introduction and strategy workshops for small and medium-sized businesses. Result: Practical AI status assessment, prioritized use case list, and management decision template as the basis for the next steps in the company’s AI development.

Activities

• Needs analysis and individual preparation of the consulting formats
• Facilitation of a structured AI status assessment including vision, mission, and target picture
• Identification and prioritization of relevant AI use cases and action fields
• Creation of management decision templates and roadmaps
• Raising awareness for opportunities, risks, and success factors of AI introduction
• Support for first customers with AI-supported automation scenarios
• Supporting people and teams through the change process of AI introduction (CM)

Methods / Tools / Technologies

Methods:

• AI status assessment & use case analysis
• Workshop moderation / facilitation
• Requirement Management
• Change Management (PROSCI)

Tools:

• Generative AI tools (e.g. ChatGPT, Claude)
• Automation/AI coding tools (e.g. n8n, Claude Code, Visual Studio, Antigravity)

Technologies:

• Prompt engineering
• AI workflow automation

• Led the global HRIS transformation program (16 country units): program setup, PMO, phase planning, status reporting, and steering up to partner/SteerCo level
• Built an HR readiness assessment framework (6 dimensions, weighted scoring) as a decision basis for implementation and AI maturity — mandated by the board as the project outcome
• HR process architecture: analysis of 80+ level-3 processes and 87 ISO process documentations across 13 country clusters; gap analysis and harmonization roadmap
• Designed agentic AI HR processes (hiring, onboarding, probation period management) on SAP S/4HANA Private Cloud and ServiceNow — human-in-the-loop design, process screening for agentic potential, decision paper at partner level
• HRIS market analysis: vendor screening, criteria framework, and evaluation logic for system selection
• HR target operating model: organizational analysis, archetype framework (9 dimensions), governance design for a global HR function
• Self-assessment tools and workshop formats for 16 country HR teams incl. nomination and stakeholder management; SharePoint project hub and communication architecture
• AI-supported consulting delivery: my own Claude-based working model for analysis, document creation, and project management — one consultant delivering program output

• Structuring and handling identified high-risk topics for the executive board.
• Handling various ad-hoc topics as part of the company-wide restructuring, especially in the finance, controlling, and procurement departments.
• Developing strategic concepts to increase the level of digitization in central controlling, finance, procurement, and logistics functions.
• Stakeholder management (supervisory board, works council, city of Düsseldorf).
• Coordinating and conducting due diligence as well as subsequent purchase price negotiations related to the land acquisition for a new depot (volume >80 million EUR).
• Participation as a permanent member in various steering committees.

• Overall responsibility for 4 teams and more than 40 FTE
• Supply chain management & logistics
• Procurement
• Customer service
• Transformation (business processes & ERP)

• SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
• Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
• Planning and execution of data center moves as well as migrations of SAP systems and databases
• Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
• Creation of technical concepts, operations documentation, and implementation plans

Technologies: SAP NetWeaver, ITIL processes, technical migrations

• Interim and advisory mandates for B2B platform and digital service businesses with a focus on stabilisation, operating model design and scaling.
• Support to shareholders and management teams in transformations, carve-outs and integration preparation; set up KPI systems and governance routines.