John R.-Technical Account Manager
Check rate
Experience
Munich Volkshochschule
Teaching English at Munich Volkshochschule, developing training materials and delivering courses to adult learners
Technical Account Manager
Ideagen Devonway
Primary technical point of contact for international enterprise customers across the US, Europe, Middle East, and Africa.
- Primary point of contact for international customers
- Built and maintained long-term customer relationships, achieving 100% customer retention through proactive support and solution-oriented consulting
- Managed and coordinated resolution of technical incidents, including initial analysis, troubleshooting, and collaboration with engineering teams
- Analysed customer requirements and translated business needs into technical solutions within a proprietary cloud-based, low-code SaaS environment
- Designed and configured customised solutions to automate business processes, improve data quality, and drive operational efficiency
- Supported integrations and data flows between customer systems and the core platform
- Collaborated closely with internal development, support, and infrastructure teams to ensure system reliability, performance, and security
IT Consultant – Oracle ERP
NATO Eurofighter and Tornado Management Agency (NETMA)
Leading the international team responsible for the database application that enables regular multi-million Euro payments from the UK, Spanish, German and Italian governments for the largest defence program in Europe.
- Senior member of the international ERP team responsible for a mission-critical Oracle-based financial system enabling regular multi-million Euro payments between partner nations
- Implemented numerous ERP projects, including:
- Migration of legacy systems to Oracle E-Business Suite, covering data extraction, transformation, loading, validation, and reconciliation
- Design and maintenance of staging areas and file-based interfaces for external data integration
- Enhancements to core finance modules (Accounts Payable, Accounts Receivable, General Ledger, Purchasing)
- Ensuring business continuity during major Oracle ERP upgrades and platform changes
- Change management following the appointment of a new external service provider, including onboarding, training, and operational handover
- Developed custom solutions using SQL and PL/SQL to resolve defects, improve data integrity, and extend ERP functionality
- Produced technical and operational documentation supporting audit, compliance, and long-term system sustainability
IT Consultant - Oracle
GE Capital Woodchester
- Implemented and maintained a multi-user Oracle-based financial system in a global insurance environment
- Developed forms, reports, batch processes, and database procedure
Contract Developer
JP Morgan
- Extracted and processed settlement data from core banking systems
- Maintained forms and reports in a high-volume financial environment
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Aerospace and Defense, Information Technology, Education, Banking and Finance, and Insurance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology and Customer Service.
Summary
Senior ERP Engineer and IT Professional with over 20 years of experience delivering and optimising enterprise platforms in highly regulated, international environments. Extensive background in Tier 1 Oracle systems (e-Business suite), including complex data migrations, system integrations, reporting, and governance. Proven ability to translate business requirements into technical solutions in a high-pressure environment.
Skills
Erp Implementation, Transformation, And Operations
Oracle-Based Erp Platforms And Enterprise Financial Systems
Data Migration, Validation, And Reconciliation
System Integrations (Apis, File-Based Interfaces, Web Services)
Sql-Based Data Analysis And Troubleshooting
Erp Reporting, Dashboards, And Kpis
Governance, Audit, Compliance, And Segregation Of Duties
Stakeholder Management And User Support In International Environments
Erp Platforms: Oracle E-Business Suite (11.5.10, 12.1.3, 12.2.6); Exposure To Cloud-Based Saas Erp Environments
Oracle Tools: Forms, Reports, Bi Publisher, Web Adi
Operating Systems & Scripting: Unix, Shell Scripting
Productivity Tools: Microsoft Word, Excel, Powerpoint
Languages
Education
University of the West of Scotland
BSc · Computing Science · Blantyre, United Kingdom
Certifications & licenses
Certificate in teaching English to speakers of other languages (CELTA)
Cambridge University
Professional training in Oracle Forms & Reports, PL/SQL, Unix, Systems Analysis, and Project Management Basics
SAP S/4HANA FI Consultant
SAP
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
John is based in Munich, Germany.
John speaks the following languages: English (Native), German (Intermediate).
John has at least 26 years of experience. During this time, John has worked in at least 4 different roles and for 5 different companies. The average length of individual experience is 5 years and 3 months. Note that John may not have shared all experience and actually has more experience.
Based on recent experience, John would be well-suited for roles such as: Technical Account Manager, IT Consultant – Oracle ERP, IT Consultant - Oracle.
In recent years, John has worked for Munich Volkshochschule and Ideagen Devonway.
John is most experienced in industries like Aerospace and Defense, Information Technology, and Education. John also has some experience in Banking and Finance and Insurance.
John is most experienced in business areas like Information Technology and Customer Service.
John has recently worked in industries like Information Technology and Education.
John has recently worked in business areas like Customer Service and Information Technology.
John holds a Bachelor in Computing Science from University of the West of Scotland.
John has 3 certificates. These include: Certificate in teaching English to speakers of other languages (CELTA), Professional training in Oracle Forms & Reports, PL/SQL, Unix, Systems Analysis, and Project Management Basics, and SAP S/4HANA FI Consultant.
John will be available from December 2026.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 23 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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