Arielle Djeukam - Freelance ServiceNow Developer

Q: Where is Arielle based?

Arielle is based in Wassenberg, Germany .

Q: What languages does Arielle speak?

Arielle speaks the following languages: German (Advanced), French (Advanced), English (Intermediate) .

Q: How many years of experience does Arielle have?

Arielle has at least 8 years of experience. During this time, Arielle has worked in at least 6 different roles and for 4 different companies . The average length of individual experience is 1 year and 4 months . Note that Arielle may not have shared all experience and actually has more experience.

Q: What is Arielle's latest experience?

Arielle's most recent position is Freelance ServiceNow Developer .

Q: What companies has Arielle worked for in recent years?

In recent years, Arielle has worked for Constaff GmbH , Barmenia Gothaer , and Materna Information & Communications SE .

Q: Which industries is Arielle most experienced in?

Arielle is most experienced in industries like Information Technology and Insurance .

Q: Which business areas is Arielle most experienced in?

Arielle is most experienced in business areas like Information Technology , Customer Service , and Quality Assurance . Arielle also has some experience in Product Development .

Q: Which industries has Arielle worked in recently?

Arielle has recently worked in industries like Information Technology and Insurance .

Q: Which business areas has Arielle worked in recently?

Arielle has recently worked in business areas like Information Technology and Customer Service .

Recommended expert

Wassenberg, Germany

Experience

Sep 2025 - Present

7 months

Freelance ServiceNow Developer

Jun 2023 - Dec 2023

7 months

ServiceNow Administration

Constaff GmbH

2nd level support in service management
Handling and analyzing tickets and defects (e.g., faulty interface data, performance issues)
Creating user stories
Implementing configurations in ServiceNow
Communicating with internal clients to clarify tickets and requirements as well as with technical teams

Dec 2022 - Aug 2025

2 years 9 months

ServiceNow Developer

Barmenia Gothaer

Development (including documentation), optimization, and process support in ITIL processes around ServiceNow (interfaces, data import and export, forms, workflows)
Process automation through development of workflows and flows
REST integration and interfaces
Platform scripting (client and server side)
Service Request Management: catalog items (workflows and flows)
Maintenance and development of the service portal
ServiceNow Automated Test Framework (ATF)
Applying patches, releases, and upgrades
Release management/release deployment (weekly)
Documentation of work results
Monitoring logs (review logs, ECC queue, instance security center)
3rd level support and defect handling
ServiceNow ticket processing
Creating and editing user stories
Development following SCRUM (dailies, retrospectives, refinement, planning, review)

Sep 2018 - Nov 2022

4 years 3 months

IT Consultant

Materna Information & Communications SE

ITSM solutions: Micro Focus Service Manager, Micro Focus Service Management Automation X, ServiceNow automation solutions, Micro Focus Operations Orchestration, Robotic Process Automation (RPA), ServiceNow Automated Test Framework (ATF)
ITIL service management configuration: incident, problem, knowledge management
User administration with users, roles, and groups
Development and customization of workflows and business rules
ServiceNow scripting
Extending modules through parameters and user inputs
Ongoing maintenance and support for customization requests

Mar 2018 - Jun 2018

4 months

Hybrid

Degree in Mobile Development

SPIE SAG GmbH

Creating hybrid mobile apps based on Ionic 2, Angular, and Cordova
NoSQL databases CouchDB and PouchDB

Oct 2017 - Feb 2018

5 months

Software Development Intern

SPIE SAG GmbH

Quality assurance
Experience with databases
Web application framework: Angular

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology and Insurance.

Information Technology

Insurance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Product Development, and Quality Assurance.

Information Technology

Customer Service

Product Development

Quality Assurance

Skills

Tools: Servicenow, Hp Service Manager, Smax, Operations Orchestration, Rpa, Atf
Programming Languages: Javascript, Html & Css, Angular, Vba
Agile Methods: Scrum, Kanban, Servicenow Agile Development
Web Services Tools: Postman, Soapui

Languages

German

Advanced

French

Advanced

English

Intermediate

Education

Apr 2019 - Apr 2020

FernUniversität Hagen

Master's degree · Practical Computer Science · Hagen, Germany

Sep 2013 - Jun 2018

Hochschule Ruhr West

Bachelor of Science · Energy Informatics · Germany

Certifications & licenses

ITIL 4 Foundation

ServiceNow Automated Test Framework

ServiceNow Administration & ServiceNow Developer

Udemy

Operations Orchestration

Service Management Automation X

SM350-Service Manager

ITIL V3 Certification

Statistics

Experience

Total positions 6

Experience in Information Technology 6 y

Avg length 1 y 5 m

Longest experience 4 y 2 m

Expertise

Recent roles Freelance ServiceNow Developer, ServiceNow Administration, ServiceNow Developer

Main industries Information Technology, Insurance

Main business areas Information Technology, Customer Service, Product Development

Qualifications

Highest degree Master

Certifications earned 7

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Arielle based?

Arielle is based in Wassenberg, Germany.

What languages does Arielle speak?

Arielle speaks the following languages: German (Advanced), French (Advanced), English (Intermediate).

How many years of experience does Arielle have?

Arielle has at least 8 years of experience. During this time, Arielle has worked in at least 6 different roles and for 4 different companies. The average length of individual experience is 1 year and 4 months. Note that Arielle may not have shared all experience and actually has more experience.

What roles would Arielle be best suited for?

Based on recent experience, Arielle would be well-suited for roles such as: Freelance ServiceNow Developer, ServiceNow Administration, ServiceNow Developer.

What is Arielle's latest experience?

Arielle's most recent position is Freelance ServiceNow Developer.

What companies has Arielle worked for in recent years?

In recent years, Arielle has worked for Constaff GmbH, Barmenia Gothaer, and Materna Information & Communications SE.

Which industries is Arielle most experienced in?

Arielle is most experienced in industries like Information Technology and Insurance.

Which business areas is Arielle most experienced in?

Arielle is most experienced in business areas like Information Technology, Customer Service, and Quality Assurance. Arielle also has some experience in Product Development.

Which industries has Arielle worked in recently?

Arielle has recently worked in industries like Information Technology and Insurance.

Which business areas has Arielle worked in recently?

Arielle has recently worked in business areas like Information Technology and Customer Service.

What is Arielle's education?

Arielle holds a Master in Practical Computer Science from FernUniversität Hagen and a Bachelor in Energy Informatics from Hochschule Ruhr West.

Does Arielle have any certificates?

Arielle has 7 certificates. Among them, these include: ITIL 4 Foundation, ServiceNow Automated Test Framework, and ServiceNow Administration & ServiceNow Developer.

What is the availability of Arielle?

Arielle is immediately available for suitable projects.

What is the rate of Arielle?

Arielle's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.