Annzelipa Mukunya-Administrative Support | Records Management | Data Entry | Customer Service
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Experience
Data Annotation Project Contractor
CrowdGen
- Annotated text, image, audio, and multimodal datasets according to detailed annotation guidelines.
- Reviewed and validated annotations to ensure accuracy, consistency, and quality standards.
- Met daily productivity and quality targets while maintaining attention to detail.
- Worked independently in a remote environment while adhering to project deadlines and confidentiality requirements.
- Reported annotation inconsistencies and collaborated with reviewers to improve dataset quality.
BPO Customer Service Associate
Nakama Tech BPO
- Handled customer inquiries, service requests, and routine client communication in a professional BPO environment.
- Updated customer details, service notes, and records using CRM and office systems while maintaining accuracy and confidentiality.
- Assisted with data entry, document handling, report preparation, and general administrative support.
- Worked with team members and supervisors to resolve customer issues and support service delivery standards.
- Maintained patience, clear communication, and attention to detail when handling customer information.
Attaché
Wananchi DT Sacco
- Supported administrative operations through filing, data entry, client records management, and routine office duties.
- Assisted in preparing documents, organizing files, updating records, and supporting staff with daily office activities.
- Served clients professionally by responding to inquiries and maintaining positive client relations.
- Used Microsoft Excel and other office tools to update records and prepare simple reports.
- Worked closely with staff across departments and completed assigned duties within required timelines.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Professional Services, and Banking and Finance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Quality Assurance, Customer Service, and Operations.
Summary
Business Management graduate currently pursuing a Master of Business Administration (MBA) in Strategic Management at Strathmore University with practical experience in office administration, BPO customer support, records management, data entry, data annotation, and client service. Able to support daily office operations through filing, document preparation, scheduling support, office record keeping, and accurate use of Microsoft Word, Excel, and PowerPoint. Professional, reliable, detail-oriented, and committed to maintaining confidentiality, accuracy, and teamwork.
Skills
- Office Administration And Daily Operations
- Filing And Records Management
- Document Preparation And Office Support
- Meeting And Training Support
- Microsoft Office Applications
- Data Entry And Administrative Tracking
- Inventory And Office Supplies Coordination
- Communication And Interpersonal Skills
- Teamwork And Confidentiality
- Time Management And Attention To Detail
- Data Annotation And Data Labeling
- Quality Assurance And Data Validation
Languages
Education
Strathmore University
Master of Business Administration (MBA) · Strategic Management · Nairobi, Kenya
Kirinyaga University
Bachelor of Business Management · Business Management and Administration Option · Kerugoya, Kenya · Second Class Upper Division
Mahiga Girls Secondary School
HIGHSCHOOL DIPLOMA · General Education · Nyeri, Kenya
Certifications & licenses
Scrum Fundamentals Certified
Fundamentals of Data and Analytics
Certificate of Information Technology
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Annzelipa is based in Nairobi, Kenya and can operate in on-site, hybrid, and remote work models.
Annzelipa speaks the following languages: Kikuyu (Native), Swahili (Native), English (Advanced).
Annzelipa has at least 1 year of experience. During this time, Annzelipa has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 4 months. Note that Annzelipa may not have shared all experience and actually has more experience.
Based on recent experience, Annzelipa would be well-suited for roles such as: Data Annotation Project Contractor, BPO Customer Service Associate, Attaché.
Annzelipa's most recent position is Data Annotation Project Contractor at CrowdGen.
In recent years, Annzelipa has worked for CrowdGen, Nakama Tech BPO, and Wananchi DT Sacco.
Annzelipa is most experienced in industries like Information Technology, Professional Services, and Banking and Finance.
Annzelipa is most experienced in business areas like Customer Service, Operations, and Information Technology. Annzelipa also has some experience in Quality Assurance.
Annzelipa holds a Master in Strategic Management from Strathmore University and a Bachelor in Business Management and Administration Option from Kirinyaga University.
Annzelipa has 3 certificates. These include: Scrum Fundamentals Certified, Fundamentals of Data and Analytics, and Certificate of Information Technology.
Annzelipa is immediately available part-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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