Alexandra Rodríguez - Data Annotator and WFM Specialist

Recommended expert

Nanterre, France

Check rate

Experience

Sep 2025 - Present

1 year

Data Annotator

Thoth AI

Evaluate and label multimedia/text data according to defined guidelines.
Identify quality issues and ensure annotation consistency.
Meet daily production and quality targets.

May 2025 - Nov 2025

7 months

Freelance Data Annotator

CRM e2f, Inc.

Performed linguistic annotation in Spanish and English.
Conducted QA checks and guideline validation.
Improved dataset accuracy for AI model training.
Reporting.
Attention to detail.

Jul 2024 - Jan 2025

7 months

WFM Scheduler

Remitly

Managed staffing plans, weekly schedules, and operational coverage.
Ensured schedule adherence and KPI optimization.
Prepared reports and supported cross-functional communication.

Sep 2023 - Jul 2024

11 months

Real-Time Analyst

Remitly

Monitored queues, SLAs, and agent behavior in real time.
Adjusted staffing and resolved operational incidents.
Produced intraday reports and alerts.

Oct 2022 - Sep 2023

1 year

WFM Supervisor

IBEX Global

Led WFM processes including intraday, scheduling, and forecasting support.
Controlled shrinkage, optimized workflows, and coordinated with leadership.
Ensured KPI achievement through data-driven decisions.

Apr 2021 - Oct 2022

1 year 7 months

WFM Scheduler

IBEX Global

Developed weekly schedules using IEX, Verint, and Genesys.
Managed PTO, adherence, and staffing allocations.
Prepared operational dashboards and reports.

Mar 2019 - Apr 2021

2 years 2 months

Real-Time Analyst

IBEX Global

Queue monitoring, actions for SLA protection, and reporting.
Intraday staffing adjustments and overview of KPIs.

Feb 2016 - Mar 2019

3 years 2 months

Customer Service Representative

UNI IBEX / SITEL

Customer support, CRM updates, troubleshooting, and case documentation.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Information Technology, and Banking and Finance.

Professional Services

Information Technology

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, Quality Assurance, Information Technology, Human Resources, and Product Development.

Customer Service

Operations

Quality Assurance

Information Technology

Human Resources

Product Development

Summary

Detail-oriented Data Annotator and Workforce Management Specialist with experience across data labeling, content evaluation, and WFM operations (Real-Time, Scheduling, and Supervisory roles).

Experienced working in fast-paced global BPO and tech environments, delivering accurate annotation work, quality checks, and operational performance insights.

Skills

Data Annotation
Qa Review
Google Workspace
Excel Advanced
Crm
Iex
Verint
Genesys
Reporting
Attention To Detail
Wfm Scheduler
Analytical Thinking
Problem Solving
Confidentiality
Fast Learning
Multitasking
Image Annotation Expertise
Data Labeling Accuracy
Text Annotation Proficiency
Data Privacy Awareness
Data Categorization
Reporting And Documentation
Time Management Abilities
Administrative Support
40 Wpm Typing Speed

Languages

Spanish

Native

English

Advanced

French

Elementary

Education

Jan 2017 - Jan 2018

UNI

Postgraduate Diploma, Human Resources Management · Human Resources Management

Jan 2011 - Jan 2015

UNAN RUCFA

Bachelor's Degree, Accounting & Finance · Accounting & Finance · Nicaragua

Certifications & licenses

WFM Forecasting (Basic & Advanced)

GWFM

Google Workspace Essentials (Coursera)

Typing Certification

Statistics

Experience

Total positions 8

Experience in Professional Services 7.5 y

Avg length 1 y 4 m

Longest experience 3 y 1 m

Expertise

Recent roles Data Annotator, Freelance Data Annotator, WFM Scheduler

Main industries Professional Services, Information Technology, Banking and Finance

Main business areas Customer Service, Operations, Quality Assurance

Qualifications

Highest degree Bachelor

Certifications earned 3

Profile

Created

November 2025

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Have questions? Find more information here.

Alexandra is based in Nanterre, France.

Alexandra speaks the following languages: Spanish (Native), English (Advanced), French (Elementary).

Alexandra has at least 10 years of experience. During this time, Alexandra has worked in at least 6 different roles and for 5 different companies. The average length of individual experience is 1 year and 3 months. Note that Alexandra may not have shared all experience and actually has more experience.

Based on recent experience, Alexandra would be well-suited for roles such as: Data Annotator, Freelance Data Annotator, WFM Scheduler.

Alexandra's most recent position is Data Annotator at Thoth AI.

In recent years, Alexandra has worked for Thoth AI, CRM e2f, Inc., Remitly, and IBEX Global.

Alexandra is most experienced in industries like Professional Services, Banking and Finance, and Information Technology.

Alexandra is most experienced in business areas like Customer Service, Operations, and Quality Assurance. Alexandra also has some experience in Information Technology, Human Resources, and Product Development.

Alexandra has recently worked in industries like Professional Services, Banking and Finance, and Information Technology.

Alexandra has recently worked in business areas like Operations, Customer Service, and Quality Assurance.

Alexandra holds a Bachelor in Accounting & Finance from UNAN RUCFA.

Alexandra has 3 certificates. These include: WFM Forecasting (Basic & Advanced), Google Workspace Essentials (Coursera), and Typing Certification.

Alexandra is immediately available full-time for suitable projects.

Daily Rate Distribution

0 2 4 6 8

<€720 €720-800 €800-880 €960-1040 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

500

250

Daily rate avg. 924 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

500

250

Median rate 992 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.