Storage Area Network Experts in Germany

Description of duties “Atruvia / HCL International” Role: HCL Notes Banking Support, Domino Administration / Migration / Operations Operations, administration and technical support of the HCL Notes/Domino environment in the Atruvia banking environment on behalf of HCL. As part of an international support team, the focus was on second- and third-level support as well as the processing, management and monitoring of SLA tickets in categories 1, 2 and 3. Duties included the technical analysis and resolution of incidents in the Notes/Domino environment, system administration, and the development and modification of Lotus Notes /Domino applications and LotusScript agents when a programming solution was required. Another focus was ticket dispatching: analysing and assessing incoming tickets, assigning them to the responsible departments and specialist teams, and subsequently coordinating and tracking processing within the agreed SLA periods. There was also direct communication and coordination with subject-matter experts, departments and end customers of the connected banks. In particular, when language or technical communication problems arose within the international support team, German-language customer communication was handled and mediation between customers and technical specialists was provided. Objective Ensuring stable and reliable operation of the HCL Notes/Domino landscape in the Atruvia banking environment and the timely processing of business-critical support cases in line with the agreed Service Level Agreements. Incidents were to be analysed as early as possible and either resolved directly through administrative measures or suitable LotusScript/Notes solutions, or forwarded specifically to the responsible specialist teams. As of: 25.09.2026 (Version 2.10 LITE) including project times Page: 3 of 32 SPO-SOFT EDV Beratung, Dipl.-Ing. Klaus Kano, Tel.: +494532-2767682, Mail: [email], [link] At the same time, qualified preliminary analysis and targeted ticket dispatching were intended to ensure that every ticket reached the technically and professionally responsible department immediately and that unnecessary transfers, processing times and associated costs were reduced. Result Operational Notes/Domino support for the banks served was reliably ensured throughout the entire project period. SLA-relevant tickets were systematically analysed, prioritised, assigned to the responsible departments and tracked through to resolution. Some incidents were resolved directly through administration, technical error analysis and the development of suitable LotusScript agents and modifications to Notes/Domino applications. By directing tickets specifically to the relevant expert and specialist teams, incorrect assignments and unnecessary processing loops were reduced and compliance with the agreed SLA times was supported. Direct communication with the banks and mediation between German-speaking end customers and the international support team also contributed to efficient problem resolution and high customer satisfaction.

• Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
• Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
• Technical requirements management with business units, information security and operations.
• Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
• Regular reporting to project management, the program environment and internal stakeholders.

• Project: ESU Windows and SQL Server Consolidation / Configuration Management in ServiceNow
• Prepared an as-is analysis of all servers worldwide
• Prepared an as-is analysis of all SQL servers worldwide
• Conducted requirements analyses for SQL and server migrations
• Coordinated requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
• Facilitated regular status meetings (Jour Fixe)
• Developed roadmaps and solution models for server migrations
• Set up test scenarios
• Facilitated workshops for the rollout of a global admin team
• Designed data models (CMDB) in ServiceNow
• Led workshops for the CMDB data model
• Developed solution models for the CMDB
• Created end-to-end configuration documentation and work instructions for the CMDB
• Prepared reports for license management
• Defined KPIs for data quality in ServiceNow
• Created a service catalog
• Facilitated workshops to define service requests
• Acted as interface between requirements analysis and the ServiceNow development team
• Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools

Red Hat OpenShift Container Platform

Scope:

• Operation and configuration of the Red Hat OpenShift Container Platform, including network, storage, and security design.
• Implementation of centralized observability solutions (Prometheus, Grafana, alerting).
• Development of CI/CD pipelines, GitOps workflows, and automation frameworks.
• Training and enablement of operations and development teams.

Result: Accelerated service delivery, transparent operational metrics, and sustainable knowledge transfer.

NTT Data Center Replacement – €20m

• Strategy & Requirements: Data Center migration and exit strategy for ING Germany, including definition of project scope, objectives, KPIs and comprehensive requirements across cybersecurity, physical security, regulatory and group-wide strategic standards.
• Regulatory & Risk Governance: Regulatory and supervisory requirements, risk assessments, ECB notification and audit-ready documentation, achieving formal sign-off with no material findings.
• Procurement & Vendor Selection: RFP and selection of Data Center providers, migration specialists and secure transportation partners in cooperation with Procurement and in line with ING Group requirements.
• Commercial & Contractual: Complex contract negotiations with selected providers, coordinating Legal, Procurement, Business, Security, Compliance (incl. DORA) and Senior Management across both organisations.
• Infrastructure & Data Center Delivery: Data Center fit-out and implementation of base technology, including internal networks, external connectivity, cabling and core services, aligned with required security standards.
• Migration & Transition: End-to-end planning and preparation of application and infrastructure migrations, including environment-specific runbooks and coordination with Release Management, followed by handover to the internal ING organisation for execution; migration execution achieved zero unplanned downtime and no customer impact.
• Financial & Program Control: €20m Program budget with governance of expenditure, forecasts, milestones, dependencies and critical paths, maintaining delivery within approved budget and timeline parameters.

• Support migrants with visits to authorities or their search for housing
• Help children or adults with learning
• Create application documents or help find an apprenticeship

The online service "Special Use of Streets and No-Parking Zone" was in a partially completed state. The following tasks had to be carried out to reach final completion:

• Preparation of an expert report on the status of the online service, and recommendations for action
• Ensuring that all LEIKAS to be used are available (service catalog / service descriptions of the authorities)
• Creating and aligning concepts for complex IT projects (business/IT concepts, architecture, interfaces, roadmaps)
• Requirements management
• Multi-project management with 3 stakeholders (Police, Dataport, development company)
• Determining resource needs
• Coordination to identify technical requirements through the IT architects
• Creating use cases and test cases
• Creating action items
• Managing external IT service providers
• Coordination and management of all activities
• Conflict resolution / business mediation
• User Acceptance Test (UAT) and acceptance by Hamburg Police (Traffic Directorate, Policy Department, Central Road Traffic Authority)

Technical environment: .NET, EfA minimum requirements, Leikas, Administrative Procedure Act (VwVfG), HWG (Hamburg Roads Act), Atlassian Jira, Confluence, MS Office

• Definition and implementation of the global strategy for IT site infrastructure products and services, ensuring scalability, security and compliance
• Leadership and development of a high-performing team of IT site management specialists, promoting collaboration and professional development
• Monitoring the quality of IT services for sites and ensuring timely delivery and compliance with company standards
• Central point of contact between Corporate IT, regional IT teams and business stakeholders for site infrastructure topics
• Driving innovation and process optimization in the delivery and operation of IT site infrastructure
• Responsibility for the product lifecycle of IT site infrastructure solutions, from design through retirement
• Management of global demand for IT site infrastructure services and ensuring alignment with IT demand management processes
• Establishment and monitoring of KPIs for service delivery and product performance
• Ensuring compliance with IT security, data protection and regulatory requirements
• Management of supplier relationships and negotiation of contracts for IT site infrastructure services
• Budget planning and cost optimization for IT site infrastructure
• Review, improvement and implementation of ServiceNow processes

• Error analysis and fixes including performance optimization of the in-house developed platform API
• Change and incident management in day-to-day operations
• Responsible for compliance with security and compliance requirements
• Vendor management for software development and maintenance
• Planning and execution of migration of legacy services to a cloud native platform

Role in the project: project staff, implementation team

Used skills: requirements analysis, IT service and application management, IT operations, error analysis and performance optimization, software maintenance and lifecycle management

Project environment: Cloud Native Platform (Kubernetes, Crossplane, AWS, ArgoCD, Grafana)

PROFILE Senior Oracle specialist, consultant and DBA with many years of experience in planning, architecture, installation, migration, operations, performance tuning and troubleshooting of large Oracle database environments. Focus on Oracle Database 19c and enterprise architectures with RAC, Active Data Guard, Golden Gate, Exadata, RMAN and CDB/PDB. Experience in heterogeneous enterprise environments on Linux, AIX, Solaris, HP-UX and Windows, as well as in cloud and migration projects. Over many years, worked as a technical consultant, DBA, architect and project manager for banks, insurers, energy providers, public institutions, industry, automotive and aviation. Combining technical Oracle expertise with operations concepts, migration, project planning, documentation and customer consulting.

ORACLE FOCUS AREAS

• Oracle Database 19c – installation, upgrade, patch/RU management, operations and troubleshooting
• Oracle Database 21c / 23ai / 26ai – knowledge of current Oracle release lines
• Oracle RAC, Active Data Guard, Data Guard, Oracle GoldenGate
• CDB / PDB, multitenant architectures and enterprise database operations
• Oracle Exadata and highly available database environments
• RMAN – backup, restore, recovery, migration and disaster recovery scenarios
• Data Pump (EXPDP / IMPDP), Transportable Tablespaces (TTS) and database-based migrations
• Performance analysis, SQL / PL/SQL, tuning, troubleshooting and capacity planning
• Oracle Enterprise Manager / monitoring and technical operational support
• Oracle Security: Wallet, TDE, Database Vault, VPD / RLS
• Oracle DWH / BI: OBIEE, ODI, OWB and Discoverer
• Oracle Applications / E-Business Suite and Oracle-based application environments

CURRENT PROJECTS

Scope Solutions AG, Basel / CH | 08/2023 – ongoing Oracle Project Management and DBA

• Installation, maintenance and regular upgrades of Oracle database systems with a focus on Oracle 19c.
• Patch and release management including OPatch and Release Updates; operations on RHEL 8.x, SLES 15.x and Windows.
• DBA support for customers in DACH and Europe and support of production, load test and other CDB/PDB environments.
• Technical operating processes and documentation via Confluence; support and service requests via My Oracle Support / Metalink.

Federal Employment Agency, Nuremberg | 04/2022 – 10/2023 Oracle Operations Support / DBA

• Operations and regular upgrades of Oracle-19c database systems on SLES 15.x.
• DBA for around 2,100 PDBs on RAC and Exadata in production, integration, load test and other environments.
• Configuration management via ARS Remedy; workflows and technical documentation via Jira and Confluence.
• Operations support and processing of service requests via My Oracle Support / Metalink.

Federal Statistical Office, Wiesbaden | 09/2021 – 03/2022 Oracle Operations and Architecture – 2022 Survey

• Merging data into a central Oracle-19c database system.
• Design of import/export procedures for the central data structure.
• KPI and performance architecture for analyses.
• Training employees in Oracle performance and DBA topics.

E.ON Digital Technology, Landshut / KKI | 03/2019 – 12/2021 Oracle Operations, Architecture and DBA

• Patch concepts, technical documentation, installation, database administration and operations of Oracle 12c/19c.
• AIX 7.x, LPAR administration including VIO server and software distribution with NIM.
• Performance monitoring and monitoring.
• Backup and restore with TSM / IBM Spectrum Protect and Oracle RMAN.
• Installation of Enterprise Manager 13c with WebLogic Server 12.1x; employee training.

KaPe Munich – various end customers in DACH / Europe | ongoing / various projects Oracle DBA, architecture, migration, DWH consulting and project management

• Many years of consulting and operational DBA work in various Oracle architectures.
• DWH/CRM platforms: planning, analysis, performance and tuning, as well as business analysis.
• RAC, Data Guard, Transportable Tablespaces, RMAN and Oracle 11g/12c in enterprise environments.
• Customer projects including Burda, Deka, E.ON, Otto Group and Augsburger Allgemeine.

AXA, Germany / Europe | 09/2018 – 02/2019 Oracle DB Operations and Migration – Cloud Architectures

• Planning, methodology and execution of Oracle database migrations to IBM Private Cloud / Spectrum and AWS Public Cloud.
• Creation of Oracle databases in the cloud with SLES and Terraform templates.
• Technical architecture work and cloud KPIs.

RWE / SÜWAG / Syna, Germany | 07/2016 – 09/2018 Oracle DB Migrations 11g/12c and Project Management

• Design, planning and execution of Oracle database migrations 11g → 12c with platform and architecture changes.
• Windows Server 2012/2016 and setup and migration of Enterprise Manager/WebLogic-based monitoring environments.
• Use of Data Guard, TTS, EXPDP/IMPDP and RMAN based on analysis of application requirements.
• Performance and tuning for Oracle 11g/12c.

MTU Aero Engines, Munich | 01/2016 – 03/2017 Oracle DBA / Requirements Engineer

• Operations and development of Oracle 11g/12c databases and application workflows.
• Interfaces to SAP via BAPI.
• Design and management of APPS modules with Visual Basic / Visual Studio and PL/SQL; version control with SVN.

UBIS (HVB), Munich | 04/2012 – 08/2015 Oracle Operations, Architecture, DBA and Project Management

• Oracle-based operations and migration of MUREX and Sophis trading platforms.
• Oracle Security, Wallet, Tablespaces, RAC, Data Guard, Database Vault, GoldenGate and DWH.
• Project management for Oracle DWH migrations and release changes from 10g to 11gR2.
• Migration OWB 11gR2 → ODI 12c and introduction of Oracle Database 12c.
• Platforms: Red Hat, AIX and Solaris.

WWK Deutschland a.G., Munich | 09/2010 – 03/2012 Oracle DB and HP-UX → Linux Migration

• Architecture, planning, operations concept and migration of 104 databases from an HP-UX cluster to Red Hat Linux.
• Single Instance with Veritas Cluster and 2-node RAC 11.2.0.2; four Data Guard databases.
• Project management for OWB/DWH migrations (>1 TB), including tuning, PL/SQL, mappings and metadata.

Allianz Deutschland, ACAS Stuttgart | 03/2010 – 09/2010 Technical DWH Project Manager

• DWH project for processing European ETL data sources.
• Business analysis and requirements management for automated loading processes.
• OWB, PL/SQL, SQL*Loader, Oracle Advanced Security / TDE, Oracle BI and Database Vault.

NETMA, Munich-Taufkirchen | 08/2007 – 02/2010 Oracle Specialist and DBA for Oracle Applications 11i

• Operations of Oracle 9i/10g and Oracle Applications 11.5.10.
• Design and development of APPS modules with PL/SQL and SVN.
• Oracle RAC, Enterprise Manager, Oracle Application Server and migration tests.
• Platforms: AIX, SLES, Windows and HP-UX.

BT Germany, Munich | 11/2007 – 04/2008 Oracle DB Migration

• Migration from Oracle 8i to 10gR2 in a Solaris cluster environment.
• Preparing offers, project planning and process planning.

Itellium (KQ), Nuremberg | 02/2007 – 08/2007 Oracle DWH Specialist

• Design and analysis of a DWH focusing on master data and logistics.
• Oracle Designer, OWB, Oracle Database, ETL, PL/SQL and External Tables; data volumes up to approx. 5 TB.

Oracle Deutschland GmbH, Munich | 10/2006 – 02/2007 and further assignments Oracle Specialist / Consultant – Data Migration and DWH

• Consulting for customers such as Volkswagen, GE Money Bank, WeKa, KSB, Swisscom and British Telecom.
• Migration Discoverer EUL4 → EUL5i, database optimization, Data Guard and web/database analysis.
• Performance and tuning on Solaris and Linux.

HaSpa, Hamburg | 07/2006 – 10/2006 Oracle Specialist / Consultant – Data Migration and DWH

• Setup of an Oracle-10gR2 environment for banking applications.
• Data transfer from DB2 / OS390, architecture, sizing, tuning and performance.
• Data preparation and integration with OWB.

AUDI, Ingolstadt | 02/2005 – 06/2006 Oracle Consultant and DBA

• Operations, installation and maintenance of Oracle 9i/10g and IAS 10g.
• RMAN, Oracle RLS, Oracle HTMLDB, Veritas Cluster, Solaris and AIX / HACMP.
• Database cloning and migration 9i → 10g; approx. 200 systems up to 4.5 TB.

Photocolor, Kreuzlingen / CH | 11/2003 – 01/2005 Project Manager / Oracle

• Implementation, configuration, technical support and acceptance of an Oracle ERP/CRM solution.
• Oracle Applications, Oracle 9i, Solaris, HP-UX, OWB and Mercury TestDirector.
• Project scope approx. 2 TB; reporting to management.

ZPD NRW, Duisburg | 05/2003 – 10/2003 Oracle Consultant

• Consulting, PL/SQL training and project planning for a nationwide Oracle Forms integration.
• Oracle on HP Superdome / HP-UX; data volume 1.2 → 2.5 TB, sizing up to 5 TB.

Messe München GmbH | 11/2002 – 05/2003 Project Manager / Oracle

• MIS/DWH solution with OWB, Discoverer, Oracle 11i / 9i and RAC.
• Architecture, design, integration, troubleshooting and consulting for data volumes of 1.5–2 TB.

Aria SA Integration, Geneva / CH | 09/2002 – 11/2002 Oracle DBA and Consultant

• Oracle 8.1.7.4 / 9i; merging the Stuttgart and Geneva databases via replication.

• Optimization of business results and expansion of sales activities
• Responsible for personnel organization
• Introduction of a document management system (DMS)
• Introduction and optimization of the ERP, CMS and CRM landscape
• Introduction of digital signatures
• Increase in revenue, reduction in costs and increase in EBIT

• PRISMA project
• Ansible automation
• Windows third-level support for Windows NT, Windows 2000, Windows 2013, Windows 2016, Windows 2019

• Project Manager / Rollout Manager
• SDA-LAN 2.0 project
• Project management in the SDA-LAN area, planning the replacement and reconfiguration of network components, coordinating migrations with service consultants, technicians and the business, supporting migrations and acting as the point of contact for the on-site team, coordinating dates with the customer and service provider, planning and review meetings, risk management, escalation management
• Team size: 15 – 40 people
• Tools: Windows 11, Microsoft 365, Sharp CMDB, Confluence

• Requirements analysis and replacement of local SharePoint as CMDB with open source NetBox to prepare for deploying Cisco ACI (SD-WAN) with Microsoft Azure
• Coordination with systems like Checkmk and Grasp
• Introduction and coordination of cmdbsyncer as CMDB data hub; further development of the syncer with Kuhn & Ruess GmbH
• Implementation of SNMPv3 on AIX LPAR/VIO, Linux, Windows, SAN/storage, network components (Cisco switches, F5 load balancers, Palo Alto and CheckPoint firewalls, iLO boards)
• Deployment and further development of the network scanner JDisc in cooperation with the vendor (Utimaco HSMs, Linux detection)
• Integration of NetBox, JDisc, and cmdbsyncer into the infrastructure using Docker containers
• End-user training: preparation, creation of materials, and delivery
• Creation of data flow and network diagrams
• Population and planning of IPv4/IPv6 with NetBox including VLAN import
• Dual-stack setup of servers and clients with IPv4 and IPv6
• Connection of REST interfaces for Checkmk, JDisc, vSphere, HMC, i-doit, NetBox Software: Confluence, Jira, MS Office 365, Teams, i-doit, NetBox, JDisc, cmdbsyncer, DB Visualizer, vSphere, HMC