Software Deployment Experts in Essen

• CHG Meridian AG is a financial company focused on leasing in the areas of IT technology, logistics and medical technology and is regulated by BaFin. One part of the company is Return to Remarketing, where devices delivered to the technology center (notebooks, smartphones, tablets, etc.) are prepared for resale. The project I supported was responsible for enabling damage assessment of returned lease devices, documenting them visually in the form of pictures, enabling invoicing for the customer, and making the pictures available via the in-house customer platform. This was achieved through a combination of in-house development within the internal development department and the use of SaaS products. The second project was the transition of SaaS tendering software, purchased by the business unit, into the operations of the CHG IT department. Evaluation of security questions in relation to BaFin requirements, development of an authorization concept, implementation of single sign-on, documentation of the application in the CHG systems (CMDB, iKnow, etc.) and handover into operations.

Used technologies and methods: NIS2, DORA, agile software development, Scrum, Kanban, ServiceNow, SaaS, MS Teams, MS SharePoint, Active Directory, Entra ID, CMDB, incident management, change management, request management, service level agreement

• Responsible for service management and change management within the ITZ-Bund network.
• Creating, tracking, and modifying change requests for applications and infrastructure at ITZ-Bund.
• Adapting and extending change management processes.
• Ensuring required technical functionality of specific applications (beBPo Web, Governikus Multi Messenger GMM).
• Project management activities for individual projects within the ITZ-Bund network.
• Managing and ensuring availability of external service providers (Governikus, Materna).
• Participation in an FMS audit (documentation description, processes, quality) for individual agencies of ITZ-Bund.
• Monitoring deadlines and milestones, reporting project progress to various stakeholders.
• Single point of contact (SPOC) for various departments, weekly fixed meetings with clients and status meetings.
• Creating and planning infrastructure G2X maps, monitoring, and status reporting to clients and external service providers.
• Participation in certificate requests and certificate exchange for customer-specific infrastructure and applications.
• Planning, coordinating, and executing communication for announcing, carrying out, and following up on planned activities.
• Monitoring effort and developing improvement suggestions.
• Skills/Tools: ITIL, Prince 2, Windows 10, Microsoft Office, Governikus products, Materna products, Confluence, Jira, BMC Remedy, Smart IT

• Enterprise application packaging and deployment for Allianz's global Windows migration programs across Europe, North America, and APAC
• Migrated hundreds of enterprise applications from Windows 10 VDI to Microsoft Azure Windows 365 (Windows 11)
• Created software packages in MSI/MST, FlexApp, PSADT 3/4, and App-V according to enterprise packaging standards
• Developed an ASP.NET packaging automation platform with MongoDB, SQL Server, SharePoint, and Outlook integration
• Built PowerShell modules for automated quality checks of MSI and FlexApp packages
• Developed a release conflict detection module in PowerShell to identify potential deployment issues before production
• Created WDAC monitoring scripts for automated policy oversight and incident response
• Implemented MSGraph API calls in PowerShell for Azure AD and Intune operations
• Created Citrix oData scripts for historical usage analysis (BYOD, VDI, fat clients)
• Developed an Intune Win32 app 'Do Not Disturb' deployment routine for an optimal user experience
• First point of contact for troubleshooting production incidents with packaged applications
• Coordinated application owner, UAT, and release testing for hundreds of deployments
• Administered Microsoft Intune, Citrix environments, and SQL Server security
• Created and tested WDAC policies in Intune; managed configuration policies and Win32 app deployments
• Primary packaging resource for Allianz France since 2019

• Established and led the 1st-level support team of 6 employees
• Shift planning
• Conducting and designing training sessions to optimize service processes
• Setting up and maintaining a knowledge base for the support team and end users
• Rolling out MFA and Windows Hello/Conditional Access, as well as troubleshooting and documentation
• Migrating Exchange on-premises to O365 (approx. 320 users)
• User administration/access management for multiple global locations
• Supporting external employees and companies with access to internal systems and resources
• Dispatching and prioritizing incoming support cases
• Rolling out the current system build for Windows 10 devices
• Monitoring the monitoring tools and creating escalation tickets as required
• Maintaining DNS records and zones
• Replacing hardware – servers and clients
• Reporting
• Tools used: ManageEngine, Zabbix, AD, Entra, Exchange, Windows 10, 11 and Server, Q.Wiki, O365

• Self-employed as owner of Kuhlma IT Solutions since July 2015• Consulting on and executing IT consulting projects in client management and email archiving• Supporting and implementing baramundi Management Suite solutions• Performing system updates, packaging applications, and training staff

• Advising on the problem management process
• Advising on the quality assurance process
• Conducting problem reviews and tracking related actions and their implementation
• Identifying and documenting ongoing process improvements / optimization potential
• Handling tickets in the field of e-mobility, charging stations and wall boxes
• Identifying and developing solutions for various inquiries and faults
• Commissioning external service providers to troubleshoot charging stations and wall boxes
• Correcting POI data by determining the exact locations of charging stations
• Providing technical support to foreign technicians, mostly in English
• Software used: ICON, Salesforce, eOperate