SOAP Experts in Munich

• Configured Topics, Microsites into rich content portal widgets, Content Library, landing pages and automated client portal data sync, reducing manual effort by 80% and elevating self-service engagement.
• Architected optimal display across devices and varying resolutions to enhance user accessibility and experience.
• Set up and customized Azure VM integration by utilizing Catalog Items, PowerShell scripting and workflow orchestration.
• Analyzed and translated business requirements into scalable solutions, leveraging ServiceNow scripting to enhance platform functionality and elevate user experience.

Key ServiceNow Skills: Service Portal, Widget Development, Catalog Items, PowerShell Scripting, Workflow Orchestration, Content Management.

• AI Integration (LLM & RAG): Design and build of an internal intelligent RAG system (Retrieval-Augmented Generation) based on LLMs, n8n, and vector data for the automated analysis of technical documents and error logs.
• Design & Implementation: Design of a robust RS-232/UART communication interface for an SBC-based embedded device to control medical shaker systems.
• Architecture & Protocol Design: Implementation of a highly maintainable software structure (OOP, SOLID) and definition of hardware-close, resilient communication protocols including multithreading and advanced error handling.
• Quality Assurance & DevOps: Test automation using xUnit, integration tests directly on the hardware target, and maintenance of technical documentation according to strict medical technology standards via Azure DevOps.

Label: C#, .NET, LLMs, RAG, n8n, RS-232, UART, Multithreading, async/await, xUnit, gRPC/protobuf, Blazor, MudBlazor, EF Core, Visual Studio 2026, Azure DevOps

• Overall responsibility for the project lifecycle from scope definition to completion
• Close collaboration with platform teams, IT leaders, and external service providers
• Application of SAFe principles and structured sprint work
• Creation of a migration roadmap with clear milestones
• Monitoring of the lifecycle: onboarding, repository migration, replication of permissions, and system tests
• Visualization of the architecture with PlantUML and Gliffy as well as documentation in Confluence
• Regular status reports and running knowledge transfer sessions

Project: Tax Exemption Order Application

The client has an existing application for creating and maintaining tax exemption orders for end customers; design and implementation of a comparable application for internal employees.

• Design and implementation of microservices and the UI for the business area "tax exemption orders" using Domain Driven Design as well as Spring Boot and Angular.
• Implementation of reactive, non-reactive, and asynchronous APIs (Spring REST, WebFlux, GraphQL).
• Development of the Angular application, including state management using Signals, RxJS Observables, and subscriptions.
• Securing the API and the application using OAuth2, JWT, and OpenID Connect.
• Configuration and setup of CI/CD pipelines with Jenkins.
• Collaboration with cross-functional teams and conducting code reviews.

Environment: Java, Spring Boot, Angular 18 & 19 (standalone, signals), RxJs, Bootstrap CSS, Vitesting, OpenShift, Istio, microservices, Kafka, Dynatrace, Jenkins, GitLab, Graylog, Sonar, Oauth2, OracleDB

Refinement of epics and user stories to achieve a higher degree of automation in CRM usage. Testing of new Discountsystem

BMW AG · Mercedes-Benz AG · Munich Re · CARIAD / VW Group

• Leading UX and product direction of PromptM, an enterprise AI prompt management platform at BMW, designing human-agent interaction models, role-based governance flows, and a Playground testing environment for prompt validation and iteration
• Redesigned insurance policy workflows at Munich Re, restructuring form layouts, improving field prioritisation based on user needs, and introducing new design components into the existing product system
• Led end-to-end UX at BMW shopfloor: user flows, wireframes, usability testing, and Figma design system adopted across 5+ agile squads, reducing order processing time by 35%
• UX Coach at Mercedes-Benz, upskilling 50+ team members in user research, usability testing, and agile UX methods; reduced design-to-dev handoff by 30%
• Facilitated 10+ design sprints and discovery workshops; enforced WCAG 2.1 AA accessibility across all deliverables

• Integrated LangChain middleware between AEM and SAP PIM system
• Developed a FastAPI interface for system communication
• Implemented vector embeddings for semantic product search
• Evaluated LLM models (Vertex AI/Gemini, LM Studio, Hugging Face, OpenAI) for product analysis
• Developed an AEM component to display product recommendations and integrated the recommendation API into the AEM authoring process
• Designed and implemented Pinecone vector database for product embeddings
• Optimized response times and caching strategies
• Evaluated Vertex AI Studio for LLM testing and prompt workflows
• Implemented secure API routing and access control for AI components via FastAPI and gateway validation

• Implementation of a GitLab CI/CD pipeline based on SAP Commerce Cloud 2211
• Development of a new B2C shop with Vue, Node and TypeScript to ensure scalability, extensibility and performance optimization
• Integration of Microsoft Azure Event Grid with SAP Hybris
• Implementation of BDD with Cucumber using Gherkin syntax to promote collaboration between development and business teams
• Support and customization of a Spartacus shop
• Technologies/Languages: Java, REST, OData, Behavior Driven Development (BDD), Cucumber, Node, Vue, TypeScript, Spartacus, GitLab CI/CD, Gradle, Maven, Ant, SonarQube

• Designed and built from scratch the automation framework using Playwright, Typescript, JavaScript, Gherkin, Cucumber, BDD, Maven, IntelliJ IDEA
• Defined, developed and maintained test plans, test scripts, reports and other QA documentation in Confluence
• Created and maintained test data with SQL Server Management Studio, Toad and Faker.js
• Performed web services and API testing using Swagger Open API, SoapUI, JSON, HTML and XML
• Executed functional, smoke, regression, black box, GUI, cross-browser, UAT and E2E testing using CrossBrowserTesting and Safari Web Inspector
• Integrated and maintained automated scripts within sprints following Kanban, CI/CD, GitHub, Docker, Azure Pipelines, Agile, Scrum, Kafka and Kibana
• Raised and managed defects in Azure DevOps
• Conducted mobile testing with Robot Framework and Appium

• Test concept creation
• Creation of test processes
• Coordination of TC development: stress tests, functional tests, performance tests, high data rate tests, integration tests, etc.
• HW testing: FPGA, RF
• Test automation and regression tests
• Ensuring 24/7 operation of the test system
• Analysis & reporting
• Regular coordination of the test team, meetings with other stakeholders
• Communication and coordination with stakeholders and the project manager

• Clarification of project goals, scope, and functional target vision for building the AI-based knowledge base.
• Deriving the initial architecture and implementation strategy for the Zasterbot chatbot, including defining the MVP and expansion phases.
• Developing a functional target vision for building a structured knowledge base and integrating a future chatbot.
• Deriving and prioritizing use cases for information retrieval and provision by the chatbot.
• Modeling data structures and flows for effectively organizing the knowledge base on the Base44 platform.
• Designing and implementing data models for storing and linking relevant information.
• Developing processes for extracting, analyzing, and preparing raw data for the knowledge base.
• Ensuring data consistency and quality as the foundation for the future chatbot.
• Planning the integration of large language models (LLMs) and retrieval-augmented generation (RAG) for precise and context-aware responses.
• Implementing features for analyzing and visualizing data from the knowledge base.
• Using the Base44 platform with JSON-schema-based entities and a flexible permission model.
• Implementing Deno functions for backend logic, event processing, and external API integration.
• Integrating OpenAI services for initial data analysis.

• Participated in the Riyadh Public Transport (KAPT) project introducing public transportation in Riyadh, supporting multimodal journeys combining bus, metro, car on demand.
• Worked via Thiqah and partnered with Andersen to refactor the mobile MaaS application DARB into a new microservices architecture under SCRUM framework, successfully completing Phase 1.
• Facilitated a team of 40 developers across Android, iOS, Web, Java, DevOps, architecture, analysis, and QA.
• Moderated Scrum events and communicated with the client, proactively reporting on project deadlines, scope, and challenges.
• Coordinated cross-team efforts between Thiqah specialists and GPS development teams, managing Jira and Azure DevOps trackers.
• Supported and improved Scrum processes throughout the project.
• Due to Thiqah’s takeover by Elm, subsequent phases were handled entirely in Saudi Arabia with GPS providing IT consulting.
• Tools: Azure DevOps, Jira, Confluence, Draw.IO, ChatGPT

• Support for an SAP S/4HANA migration
• Adjustments and bug fixes in SAP CATS
• Technical stabilization of existing developments
• Code analysis and cleanup of custom ABAP developments

• Head of overall technical integration NSC (National Secure Cloud, project with approx. 60 employees).

• Technical integration of all subprojects into one product, definition of interfaces and basic components of a cloud including hardware, technical architecture of the IABG platform.

• Development of a Cloud Management Platform (CMP) capable of creating private/mixed clouds of any complexity based on a textual description with one click or interactively.

• CMP also includes the complete hardware management lifecycle.

• Kubernetes, OpenStack and Hadoop are used as the foundation.

• The management layer includes Harbor, Gitea, Longhorn, Keycloak, Rancher and Jenkins, which are configured automatically.

• Private cloud can run any customer workloads, including a full Hadoop layer with HDFS, Spark, MapReduce, Mesos, HBase and around 20 additional ML/DL technologies.

• Hadoop worker clusters can also be installed automatically without Kubernetes on bare metal or commodity hardware.

• OpenStack with Nova, Neutron, Ironic, Swift, Cinder, Ceph.

• Development of a Java application Rudi: SOAP, REST, containers, DB.

• Technologies: Kubernetes (K3s, Rke2, Minikube, Harbor, Gitea, Jenkins, Longhorn, Keycloak, Rancher), OpenStack (Nova, Neutron, Keystone, Swift, Ceph, Cinder, Sahara, Magnum, Kayobe, Kolla, Bigrost, Ironic), Hadoop (HDFS, Ambari, Solr, Livy, Ranger, YARN, Tez, HBase, Kafka, Hive, Zookeeper, MapReduce, Spark, Oozie, Flink), virtualization (Kubernetes (K3S), VMware, Oracle), scripting (Ansible, Puppet, Juju, Shell, Groovy, Gradle, Maven).