Service-Oriented Architecture Expert in Munich

• Implement Hybris Commerce projects for customer.
• Provide technical implementation of Developer and Integrator portal using Hybris solution.
• Integration with Billing and Payment systems.
• Technical ownership of the solution.
• Introduce best practices in Hybris solution and Java technologies.
• Provide release support on AWS environments.
• Technical focal point for sales and engineering teams.
• Supporting engineering team to scope the requirements and in architecting & designing the solutions.
• Proliferate best practices from one project to others, Knowledge management.

Project content: The use of “Generative Pretrained Transformer” technologies (GPT) will massively change the world of work in the coming years. ITZBund is developing a base service for this, which can be used by its 200 customers. This base service is offered as an on-prem and a cloud variant. Started in 12/23, from 05/24 productive systems (based on MVP) could already be rolled out and operated successfully for several agencies and federal ministries.

Project metrics:

• Budget in 2024 approx. €20M
• approx. 70 people in the core project context
• regular (indirect) contact with approx. 80 people in the wider project environment

My main tasks:

• Overall responsible external project manager
• Project definition phase/project setup and establishment of the project organization
• Strategic and operational project planning, as well as shaping and ongoing adjustments of the project
• Ongoing coordination with project owners and stakeholders in ITZBund
• Ongoing coordination with subproject managers, agile roles and other project staff
• Responsibility for project controlling, quality management, risk management and change management
• Responsibility for providing the base service on on-prem and cloud environments and its continuous development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a partner project of a federal ministry and provision of an MVP
• Coordination with agile teams
• Coordination with operations, release and deployment
• Responsibility for the implementation of the first customer projects
• Responsibility for creating an AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a subproject for marketing activities
• Support in building an efficient proposal process
• Stakeholder management

Methodology:

• V-Model XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, SharePoint, Miro

• Overall responsibility for the quality of module KH
• Technical leadership and coordination of a module lead team
• Analysis of design models and alignment of technical requirements
• Preparation of risk analyses and presentations, and presenting them to decision-makers
• Test management, development, coordination and approval of current test cases and their prioritization for test events
• Test planning for different test phases
• Coordination of test phases with other departments to ensure relevant aspects of business operations
• Prioritization of handling existing bugs/tickets
• Tracking and validation of the quality of problem management
• Consistency checks, planning, prioritization and sorting of tickets
• Preparation and coordination of required test data
• Tracking ALM (QC) processes and their implementation at module level
• Collaboration with interface partners for bug fixes
• Ensuring effective communication within the team and with interface partners
• Coordination of tasks when processing tickets in ML KH
• Tracking, assignment and clarification of bug-fix scheduling
• Close collaboration and management of suppliers (at module level), the development department, and external partners
• Planning, development, execution and evaluation of functional tests
• Conducting functional end-to-end tests
• Weekly reports on current test and defect status to management committees
• Planning and executing performance and load tests to ensure that SOA applications meet expected performance and scalability requirements
• Developing test strategies and test plans for SOA-based applications
• Defining test objectives and criteria to ensure services meet requirements
• Integration of test automation

• Conducted a comprehensive due diligence review for a potential acquisition of a Swiss manufacturing company as part of a pre-merger analysis
• Assessed production capacities and technical infrastructure
• Evaluated integration possibilities into existing business processes
• Performed risk assessment and developed recommendations for action
• Documented the findings and presented them to management

• Designed and built from scratch the automation framework using Playwright, Typescript, JavaScript, Gherkin, Cucumber, BDD, Maven, IntelliJ IDEA
• Defined, developed and maintained test plans, test scripts, reports and other QA documentation in Confluence
• Created and maintained test data with SQL Server Management Studio, Toad and Faker.js
• Performed web services and API testing using Swagger Open API, SoapUI, JSON, HTML and XML
• Executed functional, smoke, regression, black box, GUI, cross-browser, UAT and E2E testing using CrossBrowserTesting and Safari Web Inspector
• Integrated and maintained automated scripts within sprints following Kanban, CI/CD, GitHub, Docker, Azure Pipelines, Agile, Scrum, Kafka and Kibana
• Raised and managed defects in Azure DevOps
• Conducted mobile testing with Robot Framework and Appium

• Clarification of project goals, scope, and functional target vision for building the AI-based knowledge base.
• Deriving the initial architecture and implementation strategy for the Zasterbot chatbot, including defining the MVP and expansion phases.
• Developing a functional target vision for building a structured knowledge base and integrating a future chatbot.
• Deriving and prioritizing use cases for information retrieval and provision by the chatbot.
• Modeling data structures and flows for effectively organizing the knowledge base on the Base44 platform.
• Designing and implementing data models for storing and linking relevant information.
• Developing processes for extracting, analyzing, and preparing raw data for the knowledge base.
• Ensuring data consistency and quality as the foundation for the future chatbot.
• Planning the integration of large language models (LLMs) and retrieval-augmented generation (RAG) for precise and context-aware responses.
• Implementing features for analyzing and visualizing data from the knowledge base.
• Using the Base44 platform with JSON-schema-based entities and a flexible permission model.
• Implementing Deno functions for backend logic, event processing, and external API integration.
• Integrating OpenAI services for initial data analysis.

• Create a product and service portfolio delivering a 360 degree approach to digital corporate sustainability covering KPI management, CSRD reporting and sustainable strategy
• Create vision and business case
• Onboard and align business partners, negotiate contracts
• Set up partner network as self-organized agile team
• Co-develop product and service portfolio
• Coordinate sales and marketing, go-to-market strategy and roadmap

• Served as Chief Digital Officer a.i. at a leading European travel industry player (2021-2023)
• Steered the Digital B2C unit with 100+ employees in the challenging phase of a large scale strategic transformation and re-organization in the travel industry
• Defined the strategic design of the overall Digital B2C platform and increased the direct online sales share by 2x post-covid
• Re-organized the unit around 5 pillars: CoC Business Analytics & Rules, Digital Marketing Outreach & CRM, Digital Toolkit & Platform, E-2-E Digital Experience, Content Production & Mining
• Conducted an as-is assessment (SEA & social media, SEO, UX/CX, content) including benchmarking and best practice review cross-industry
• Designed an overarching business case for three strategic scenarios to pave the most efficient way towards the ambitious mid-term goal of 30% direct online sales share
• Led key strategic initiatives dedicated to B2C brand strategy & architecture, digital B2C strategy & disintermediation, and B2B2C strategy & commissioning model re-design
• Led 100-day plan investigation initiatives around group sales commissioning and overall marketing spend effectiveness leveraging the marketing excellence framework
• Investigated and implemented AI/ML in recommendations and CR optimization
• Ran European Lean Startup Workshops as executive & employee coach for an international pharma company

• Release Management
• Project Management
• Business Analysis
• Scrum
• SAFe

• Cross-project test coordination and management for minor and major releases in a complex, integrated test environment
• Coordination of test batch executions
• Conducting project and release status meetings, collecting and communicating project status, and approving releases

• Led the largest agile project at Telefonica O2 (€21+ million, 11 Scrum & system teams in Germany and India, 80+ developers, 3 vendors) using SAFe, Scrum and Kanban. A showcase project at Telefonica for agile scaling.
• Scaled agile processes to a large project using SAFe.
• Delivered the project at half the cost and time compared to similar projects.
• Test management / coordination of system testing.
• Coached teams (SAFe & Scrum).
• Rollout planning/management.

• IT infrastructure services
• IT services, networks, Exchange, Office 365 & 2016
• IT documentation
• Collaboration with external partner & managed provider
• Stakeholder management