Solution Architects in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Overall responsibility for the project lifecycle from scope definition to completion
• Close collaboration with platform teams, IT leaders, and external service providers
• Application of SAFe principles and structured sprint work
• Creation of a migration roadmap with clear milestones
• Monitoring of the lifecycle: onboarding, repository migration, replication of permissions, and system tests
• Visualization of the architecture with PlantUML and Gliffy as well as documentation in Confluence
• Regular status reports and running knowledge transfer sessions

Conducted an independent technical assessment of an AI-enabled software platform, combining AI risk auditing, cybersecurity analysis and software architecture review. Reviewed application components, APIs, data flows, LLM integrations, retrieval-augmented generation, multi-agent orchestration, authentication, tenant isolation, dependency vulnerabilities, AI governance and model lifecycle controls. Authored a technical audit report with a structured risk register, source-code evidence, regulatory references, corrective actions, AI system inventory, risk classification, remediation roadmap and Key Risk Indicators.

Technologies: TypeScript, JavaScript, React, Next.js, Node.js, REST APIs, MongoDB, Redis, AWS serverless services, OAuth 2.0 / OpenID Connect, LLM APIs, RAG, vector search, multi-agent orchestration, Model Context Protocol, C4 architecture modelling, threat modelling, NIST AI RMF, ISO/IEC 42001, ISO/IEC 23894, OWASP guidance, MITRE ATLAS

• Building an independent enterprise IT setup — cloud strategy, network, AWS landing zone, security requirements, contract negotiations.
• Migration of all applications; avoiding high contractual penalties for the client.
• Onboarding and coordination o...

• Coordinating several Pega projects being part of CoE
• Participating in major architecture meetings
• Running LSA coordination meetings
• Providing guidance to the project teams
• Helping with technical issues resolution including performance problems
• Contributing to improving developers best practices and guidelines
• Providing expertise in ensuring high system availability
• Running PoCs
• Responsible for deployment pipelines implementation
• Individual targets rated over 100% every year

As the Solution Architect for Agentic AI in auto claims processing, I led global customer delivery implementations, encompassing solution design and detailing, multi-tenancy, process flows, integration with third-party solutions, and localization requirements.

• Architectural Analysis: Conducted in-depth analysis of business requirements, managing requirements and creating detailed specifications.
• Service Definition: Developed comprehensive technical definitions for services and integration contracts.
• AI Process Management: Automated AI process management, focusing on analysis, optimization, and continuous improvement.
• Requirements Gathering: Facilitated requirement-gathering sessions and analyzed business processes to identify optimization opportunities.
• Agile Collaboration: Employed agile methodologies, working closely with stakeholders to ensure alignment and responsiveness.
• Technical Support: Assisted senior management with technical analyses and deliverability assessments.

• Understanding of bank’s fundamentals throughout analysis and writing specifications

• Deep analysis of security measurements to be transferred into new environment

• Process design and optimization

• Collecting requirements from different areas and processing them into agreement documentation, concepts and process description for internal and external partners

• Analysis of data delivery sources and transformation of relevant functions into new environment

• Analysis and prioritisation of value and benefits resulting from introducing smart data tools

• Mapping and migrating data within Power BI upgrade

• Change management support and evaluation

• Marketing automation and technology enablement

• Executing test and release support

• Creating training documentation for the client’s employees to understand value and benefits by using new technologies when acquiring new or creating benefits to their existing customers

• Creating a complete database of existing firewalls supporting the security of the client’s infrastructure

• Migration and re-architecture of reporting systems from multiple data sources into the cloud environment

• Support in building a modern and secure microservice architecture
• Creation of architecture documentation
• Analysis and definition of interfaces with OpenAPI
• Knowledge transfer on architecture
• Support in frontend architecture
• Implementation of rule sets
• Hands-on work in backend and frontend

• About 800 different server VMs, operation and lifecycle/asset management of about 40 ESXi hosts (Lenovo)
• Upgrade of all clusters to ESXi/VCSA 7.0U3 and 8. Planning patch management for all hosts
• Cleaning up the AD – many different domains that all needed to be migrated into the main environment. Planning/execution
• Veeam – check the configuration and migrate to a newer, partly virtual infrastructure to make the setup leaner and faster
• VMware – upgrades/updates, general maintenance
• Proxmox POC – evaluate if an alternative to VMware
• Documentation for Veeam/VMware/storage
• Implementation of the uniflow cloud solution
• NetApp migration to new storage, CIFS maintenance and administration of SVMs

• Setup and configuration of an M365 tenant on a hybrid basis
• SSO integration of the existing app infrastructure like Metamost, Huhu, etc.
• License consulting, Entra ID initial configuration, MFA, Conditional Access, Privileged Identity Management
• Intune: initial configuration, Windows 11 Autopilot, iPhone AES
• Takeover of the tenant and preparation of a security audit
• Rollout of iPhones with AES (formerly DEP) as COPE (Corporate Owned, Business Enabled)
• Connecting external customers with enhanced security through Conditional Access
• Consulting on cloud-first strategy and migration to a cloud-only business
• Connecting various apps via SSO/SCIM (e.g. Atlassian, Personio, Adobe)
• On-premises AD: security audit and project management for replacing the local AD (migration of file servers, Navision2016, user clients joined to Entra ID)
• Copilot rollout with connection to external data sources and configuration via Intune
• Support for TISAX and ISO27001 preparation
• Setup and hardening of Entra ID, switching MFA to phishing resistant via Conditional Access
• Intune management for Windows and Apple clients, web enrollment switch to AES, introduction of Autopilot, app management, integration of Microsoft Defender
• Building a device baseline for Windows (COBO) and iOS/Android (BYOD)
• Teams/SharePoint Online: access concepts and integration into Teams
• Maintenance and backup of Entra ID and Intune tenants (drift management)
• M365 backup with Veeam
• Extending Conditional Access policies, introduction of Privileged Identity Management with hardware tokens and an on-premises admin tier concept
• Revision of existing GPOs regarding structure, security, and compliance
• Security audit and hardening of on-premises Active Directory and cloud tenant, SAML VPN, PIM introduction
• Support for the HR department in introducing a booking portal and general system engineering administration & security
• Introduction of Conditional Access and passwordless MFA, platform SSO, Defender for macOS/iOS, macOS compliance with Intune, Code2 signature configuration

• Technical responsibility for the ConMod2.0 (Connectivity Module) product, which will connect future vehicles in the network as nodes with the Internet of Things blockchain.
• Lead technical discussions to define the specifications of various components (antennas, modems, Bluetooth chips, Wi-Fi chips, and microprocessors) with ConMod2.0 component suppliers (Quectel, Qualcomm, Marvell, and STMicroelectronics) and to discuss and plan system design iterations.
• Coordinate with other stakeholders, e.g., electronics system architect, software architect, software PMs, and software developers at Valeo Egypt, to define architecture concepts.

Sole owner of the design system for an enterprise corporate-decarbonisation platform; the role was created on joining. I own design intent, tokens, component contracts, documentation and governance — engineering owns implementation.

• Established design system practice where none existed: token architecture, component specifications, audits, documentation and governance, in an organisation that had shipped for years without a design team.
• Rebuilt the design-side source of truth — replaced an undocumented, individually modified purchased kit with a clean component library and rebranded theme, and mirrored code components into design so both layers finally describe the same product.
• Consolidated overlapping legacy components into single contract-driven components, replacing configuration sprawl with intent expressed at the type level.
• Audited the system quantitatively — token counts, adoption ratios, override density, local-component proliferation — converting "the system isn't working" into figures engineering could not dispute.
• Authored the proposal to migrate off Material UI onto owned, standards-based foundations: headless primitives, plain CSS with custom properties, W3C-format design tokens and a documented component library — scoped as a staged pilot on the highest-friction component to prove the model without functional risk.
• Built and presented the case to executive stakeholders, including direct answers to the objections raised by the specialists most invested in the existing stack.