Volodymyr M.-Head of Unify Training Center, Service Manager, Section Chief
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Experience
Head of Unify Training Center, Service Manager, Section Chief
Infotel Group
- Teach the architecture of corporate telecommunications networks based on Unify PABX (OSV, OSEE, OpenScape 4000, OSBiz and so on)
- Conduct on-site and local training courses in English for company representatives from different countries, including Germany, France, Poland, the Baltic States, Mongolia, and Georgia
- Install complex corporate telecommunications networks
- Use strong leadership and problem-solving skills to maintain team efficiency and organize workflows to meet daily demands
- Implement complex projects, prepare contracts, and negotiate with customers
- Efficiently assist service workers with difficult transactions to maintain customer satisfaction and resolve issues quickly
- Improve performance in sales, management, and operations by identifying and targeting areas for improvement
- Maintain team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions
- Meet with key customers to discuss service needs and develop effective, practical solutions
Chief of the Telecommunications Section
Representative Office of the OOO Siemens Enterpr
- Control the technological process
- Manage engineers
- Teach the architecture of corporate telecommunications networks (Siemens telecom trainer)
- Analyzed the current business plan, identified inefficiencies in existing processes, and tracked performance after implementing improvements
- Developed standard operating procedures and documented workflows for current and future process steps
- Negotiated agreements between employees to clarify directions and resolve conflicts affecting performance
Chief of the Research Laboratory, Senior Officer
Scientific Center of the Control Communication
- Researcher in the research laboratory
- Evaluated the potential digital passband capacity of switching systems in integrated digital communication networks
- Supervised staff
- Supported investigations by staying up to date on processing procedures and handling high-priority evidence
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Information Technology, Project Management, Research and Development, Human Resources, and Operations.
Summary
Industrious and enthusiastic management professional with 30+ years of experience in telecommunications. Proven track record of consistently meeting productivity, business, and customer service goals. Works skillfully with all employees to improve performance and day-to-day processes. Resolves internal and customer issues diplomatically to maximize satisfaction.
Manages and motivates telecommunications professionals to achieve and exceed company targets. Helps employees meet goals by building a collaborative, skills-based culture. Focuses on providing decisive, forward-thinking, and positive team leadership to support successful production through effective workflows.
Effective manager with a strong background in directing, training, and motivating staff to reach their full potential. Perceptive, with a keen ability to identify employee weaknesses and address them tactfully with constructive feedback.
Effective leader and problem-solver who excels at streamlining operations to reduce costs and improve organizational efficiency. Brings a strong work ethic and a track record of success coordinating and monitoring operations across various departments. Highly committed to ensuring the quality of services and products.
Skills
- Aftersales Support
- Strategic Business Planning
- Expert Unify Pabx
- Customer Service Management
- Documentation And Reporting
- Payment Processing
- Technical Support
- Conflict Resolution
- Staff Management
- Contract Management
- Team Leadership
- Employee Supervision
Languages
Education
Special Technical School of Communication
Bachelor of Science, Wire Communication Mechanic · Wire Communication Mechanic · Kyiv, Ukraine
Military Institute of Communication and Management
Wire Communication Engineer · Kyiv, Ukraine
Candidate of technical sciences (Ph.D.) · Technical sciences
Certifications & licenses
Expert Unify: OSV+OS4000+OSBiz
Germany
The Defence School Of Languages
Great Britain
The Netherlands Defence College
Holland
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Volodymyr is based in Kyiv, Ukraine.
Volodymyr speaks the following languages: Ukrainian (Native), English (Advanced).
Volodymyr has at least 35 years of experience. During this time, Volodymyr has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 12 years and 6 months. Note that Volodymyr may not have shared all experience and actually has more experience.
Based on recent experience, Volodymyr would be well-suited for roles such as: Head of Unify Training Center, Service Manager, Section Chief, Chief of the Telecommunications Section, Chief of the Research Laboratory, Senior Officer.
Volodymyr's most recent position is Head of Unify Training Center, Service Manager, Section Chief at Infotel Group.
In recent years, Volodymyr has worked for Infotel Group.
Volodymyr is most experienced in industries like Telecommunication.
Volodymyr is most experienced in business areas like Customer Service, Information Technology, and Project Management. Volodymyr also has some experience in Research and Development, Human Resources, and Operations.
Volodymyr has recently worked in industries like Telecommunication.
Volodymyr has recently worked in business areas like Customer Service, Information Technology, and Project Management.
Volodymyr holds a Doctorate in Technical sciences and a Bachelor in Wire Communication Mechanic from Special Technical School of Communication.
Volodymyr has 3 certificates. These include: Expert Unify: OSV+OS4000+OSBiz, The Defence School Of Languages, and The Netherlands Defence College.
The availability of Volodymyr needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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