Thorsten (Dipl. Ing.) Katschke-Service Manager, Center Manager, Member of the Management Team

Management & Leadership

• Member Of The Management Team At SüDstern-BöLle Ag & Co Kg
• Responsible For Over 350 Employees Across 7 Locations
• In Charge Of The Commercial Rental Services “Charterway” And “Van Rental” With Annual Revenue Responsibility Of €4.6m
• Special Focus On Company Culture And Building And Maintaining Trust Both Within And Outside The Organization
• Departmental Controlling, Use Of Target Agreements And Relevant Kpis
• Optimizing Processes And Structures In All Responsible Areas To Improve Profitability And Achieve Successful, Continuous Growth
• Leading And Managing Various Acquisition Projects

Customer & Employee Orientation

• Continuously Creating And Maintaining Customer And Employee Satisfaction Through Various Measures And By Meeting Internal And Manufacturer Standards
• Longstanding Quality Management Officer
• Award For The Customer Satisfaction System “Daimler 5 Star Rating”
• Introducing Digital Processes To Connect Customers, Operations, And Vehicles
• Hr Management: Recruiting, Training, And Controlling Staff With Various Qualifications Across Multiple Locations
• Workforce Planning Including Shift Model Creation And Developing Compensation Systems

Sales & Technical Expertise

• Many Years Leading The Service Department Focusing On Passenger Car And Commercial Vehicle Workshops And The Spare Parts Department At 7 Locations
• Setting And Monitoring Budgets For Each Department And Location
• Key Account Management, Conducting Purchasing Negotiations And Supplier Discussions
• Completed Training In Areas Including Automotive Technology And Mechanical Engineering
• Strong Affinity For Commercial Vehicles, Construction Machinery, And Automobiles In General

It Skills

• Ms Office (Word, Excel)
• Various Internal Systems And Databases In Erp And Crm