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Shanna Tellaev-Problem Resolution Manager

Shanna Tellaev - Problem Resolution Manager - profile avatar
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Gifhorn, Germany

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Experience

Jun 2019 - Aug 2025
Germany

Problem Resolution Manager

CARIAD SE (VW AG), formerly CARMEQ GmbH (VW AG)

Position Summary
Problem Resolution Manager at CARIAD SE (VW AG), formerly CARMEQ GmbH (VW AG)
Industries
Automotive
Business Areas
Operations
Product Development
Quality Assurance
  • Automotive SPICE®: all assessments fully achieved
  • Agile transformation: V-model → SAFe successfully implemented
  • Series release: on-time, quality-assured software delivery for key Volkswagen Group models (including ECE homologation)
  • Stakeholder management: internal & external
  • Process optimization: implemented a continuous improvement process (CIP) with a tracking system
May 2016 - Apr 2018

Pattern recognition function owner

CARMEQ GmbH (VW AG)

Position Summary
Pattern recognition function owner at CARMEQ GmbH (VW AG)
Industries
Automotive
Business Areas
Product Development
Quality Assurance
  • Series release: developed parking assistance system for a premium model in the Volkswagen Group
  • Function evaluation: lateral control & environment perception
  • Vehicle integration: secured test cases according to specifications
  • Error management: trace data analysis & complete ticket resolution
  • Stakeholder coordination: aligned technical specifications across the group
Jan 2013 - Jan 2015

Image processing system for test automation in infotainment

CARMEQ GmbH (VW AG)

Position Summary
Image processing system for test automation in infotainment at CARMEQ GmbH (VW AG)
Industries
Automotive
Business Areas
Product Development
Project Management
Quality Assurance
  • Project management: led the development team & coordinated partners
  • Image processing: C++/OpenCV algorithms (pattern & text recognition)
  • System integration: successfully rolled out to 4+ group brands
  • Quality assurance: implemented full test coverage
  • Stakeholder management: group-wide alignment & documentation
Apr 2011 - Dec 2013

HM Holldack-Meditech GbR

Position Summary
Industries
Healthcare
Sep 2010 - Feb 2011

Master thesis

RaumComputer Entwicklungs- und Vertriebs GmbH

Position Summary
Master thesis at RaumComputer Entwicklungs- und Vertriebs GmbH
Industries
Information Technology
Business Areas
Product Development
Research and Development
  • Developed an image processing-based system for person recognition and motion tracking
  • Technologies: Matlab/Simulink, algorithms for object detection and tracking
  • Hardware: floor with integrated sensors
Aug 2009 - Aug 2010

Research Associate – Intervention Management

Emden/Leer University of Applied Sciences

Position Summary
Research Associate – Intervention Management at Emden/Leer University of Applied Sciences
Industries
Education
Business Areas
Research and Development
  • Data collection: Conducting qualitative interviews to identify problems
  • Data analysis: Deriving structural barriers in the course of studies
  • Intervention design: Developing and implementing targeted interventions
  • Success monitoring: Evaluating effectiveness and sustainability

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Automotive, Healthcare, Education, and Information Technology.

Automotive
Healthcare
Education
Information Technology
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Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Product Development, Quality Assurance, Operations, Project Management, and Research and Development.

Product Development
Quality Assurance
Operations
Project Management
Research and Development
Profile match chart

Summary

Over 15 years of professional experience in software development, starting with a focus on image processing and pattern recognition.

This focus led me to driver assistance development, where I gained experience in feature development, problem resolution management according to Automotive SPICE, software auditing, and implementing large software projects in the V-model and agile development – always shaped by stakeholder management and conflict resolution.

Out of my fascination for data analysis and algorithm development grew an area where I see my professional future.

Skills

  • Programming Languages: Python, C++, Java, Sql, Jql, Latex

  • Data Science: Pandas, Numpy, Matplotlib, Seaborn, Scikit-Learn, Tensorflow, Pytorch, Keras

  • Ai Applications: Rag, Agents, N8n, Nlp, Llms, Transformer, Hugging Face, Ollama

  • Big Data & Bi: Power Bi, Tableau, Knime

  • Databases: Mongodb, Neo4j, Postgresql

  • Development Environments: Pycharm, Jupyterlab, Visual Studio Code, Matlab/Simulink

  • Version Control: Gitlab, Tortoise Svn

  • Tools: Atlassian Confluence & Jira, Microsoft Office, Canoe

  • Automation: Jira-Automation, Python-Jira

  • Stakeholder Management

  • Communication

  • Conflict Resolution

  • Project Management

  • Team Management

  • Process Automation With Python

  • Deep Learning, Machine Learning, Tuning

  • Rag, Agent Systems

Languages

German
Native

Education

Sep 2008 - Mar 2011

Hochschule Emden/Leer

Master of Engineering · Industrial Informatics - Image Processing · Emden, Germany

Sep 2005 - Nov 2008

Hochschule Emden/Leer

Bachelor of Science · Computer Science - Communication · Emden, Germany

Certifications & licenses

Automotive SPICE

Statistics

Experience

Total positions 6
Experience in Automotive 10 y
Avg length 2 y 4 m
Longest experience 6 y 2 m

Global Experience

Countries worked in 1 (Germany)
Primary country Germany

Expertise

Recent roles Problem Resolution Manager, Pattern recognition function owner, Image processing system for test automation in infotainment
Main industries Automotive, Healthcare, Education
Main business areas Product Development, Quality Assurance, Operations

Qualifications

Highest degree Master
Certifications earned 1

Profile

Created

Frequently asked questions

Have questions? Find more information here.

Shanna is based in Gifhorn, Germany.
Shanna speaks the following languages: German (Native).
Shanna has at least 13 years of experience. During this time, Shanna has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 2 years and 3 months. Note that Shanna may not have shared all experience and actually has more experience.
Based on recent experience, Shanna would be well-suited for roles such as: Problem Resolution Manager, Pattern recognition function owner, Image processing system for test automation in infotainment.
Shanna's most recent position is Problem Resolution Manager at CARIAD SE (VW AG), formerly CARMEQ GmbH (VW AG).
In recent years, Shanna has worked for CARIAD SE (VW AG), formerly CARMEQ GmbH (VW AG).
Shanna is most experienced in industries like Automotive, Healthcare, and Education. Shanna also has some experience in Information Technology.
Shanna is most experienced in business areas like Product Development, Quality Assurance, and Operations. Shanna also has some experience in Project Management and Research and Development.
Shanna has recently worked in industries like Automotive.
Shanna has recently worked in business areas like Operations, Product Development, and Quality Assurance.
Shanna holds a Master in Industrial Informatics - Image Processing from Hochschule Emden/Leer and a Bachelor in Computer Science - Communication from Hochschule Emden/Leer.
Shanna has 1 certificate: Automotive SPICE.
Shanna will be available full-time from July 2026.
Shanna's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
To hire Shanna, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

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Market avg: 576-736 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.