Natalia C.-Senior IT Engineering Manager
Check rate
Experience
Senior IT Engineering Manager
WizeHire
- Work with engineering to designate directly responsible individuals for each technical system and maintain effective lines of communication.
- Maintain a scale-appropriate security posture and evaluate COTS vs. in-house solutions.
- Maintain and review a disaster recovery plan on a regular cadence.
- Work with the HR team to develop a world-class onboarding experience for all new employees with minimal manual intervention, including provisioning laptops and managing Apple Business Manager.
- Provide timely laptop management including provisioning of applications.
- Own risk management strategies for information security, compliance, backups of business-critical information, and business continuity.
- Manage tiered, day-to-day support system for the entire organization.
- Provide status reports across all projects to multiple stakeholders.
- Manage vendor relationships, negotiate contracts, and provide project oversight and management to ensure effective use of outside resources.
- Achievements: Improvement of SaaS performance; Cost-effectiveness; Security enforcement.
- Tools: Linear, Salesforce, Jamf Pro, Github, Visual Studio, Monday.com, Figma, Assembly, Hubspot, Metabase, Airtable, Guru, Rollbar, Datadog, Postmark, Satismeter.
IT Manager | Team Leader
Freelancer
- Managed planning, resources, implementation, and monitoring of project milestones oriented to high-quality deliverables.
- Participated in website development applying best practices according to business needs.
- Held regular meetings with clients and members of technology teams (BI analysts, software engineers, solution architects).
- Fostered effective communication aligning information with teams, clients, and stakeholders.
- Guaranteed good work practices focused on client and results-driven performance.
- Prepared reports and closed project deals.
- Promoted continuous and strategic improvement in the business.
- Ensured achievement of objectives within established deadlines, prioritizing client requirements.
- Achievements: Improvement of software lifecycle; Data and cloud maintenance; Cost-effectiveness; Security enforcement.
- Tools: Monday.com, Asana, Salesforce, Github, Visual Studio, Postman, Heroku, JavaScript, React, Angular, Typescript, NodeJs, Express, MySQL, MongoDB, AWS, Spark, Pentaho, NiFi, ElasticStack.
IT Service Delivery Manager
Amdocs
- Worked closely with team members in the United States and India to provide product and customer support to enterprise customers.
- Ensured effective front-end and back-end functionality of applications.
- Provided technical leadership to software engineers by coaching and mentoring throughout end-to-end development, maintenance, and lifecycle processes.
- Provided input for estimates, resource needs, milestones, and risks, ensuring effective delegation, monitoring, risk identification, and mitigation.
- Delivered hands-on technical and functional input to design, maintain, build, integrate, and test complex software components per specifications.
- Represented and led product, application, and module discussions and built relationships with internal stakeholders.
- Enforced quality processes including technical root cause analysis and corrective actions to ensure deliverables met required quality.
- Achievements: Implementation of telecommunication projects; Improvement of quality assurance and best practices in software engineering; Cost-effectiveness; Security enforcement.
- Tools: Monday.com, Salesforce, Github, Visual Studio, Postman, JavaScript, React, Angular, Typescript, NodeJs, Express, MySQL, MongoDB, AWS.
IT Service Delivery Engineer
American Express
- Oversaw delivery of services at user level from Technology Concierge and Helpdesk partners to deliver new services or upgrade existing infrastructure.
- Supported network outages, acting as liaison between enterprise network team, vendor partners, and business.
- Learned products technically and functionally to develop domain knowledge.
- Assisted in research and resolution of problems from the IT end-user perspective.
- Consulted and coordinated with professional services, product development, and product management teams on customer-reported issues.
- Developed and implemented preventive and corrective maintenance procedures.
- Ensured deliverables complied with agreed quality standards and produced necessary documentation and reports.
- Contributed to continuous improvement of service by maintaining best practices and updating knowledge.
- Achievements: Implementation of financial software and feature projects; Improvement of best practices in software engineering and reporting; Cost-effectiveness; Security enforcement.
- Tools: Jira, ServiceNow, VPN.
IT Engineering Technician - Tier III
Techint Group
- Provided technical assistance with engineering system tools and applications via chat, email, and telephone.
- Granted permissions and access to system applications (e.g., SAP).
- Verified network access via VPN checks and conducted case tests.
- Detected system failures, conducted tests, and provided accurate solutions through investigation and analysis.
- Assisted with product testing and validation.
- Analyzed and provided input for requirements and impact assessments for new features or bug fixes.
- Made high-level design decisions and established technical standards.
- Documented processes and monitored application performance metrics.
- Achievements: Implemented best practices in software engineering and reporting; Cost-effectiveness; Security enforcement.
- Tools: Jira, ServiceNow, SAP, VPN.
IT Engineering Technician - Tier II
Occidental Petroleum Corp. (OXY)
- Provided technical assistance with system tools and applications via chat, email, and telephone.
- Performed user access management using Active Directory and AD Manager for applications (e.g., Oracle).
- Detected system failures, conducted tests, and provided solutions through diagnosis and analysis.
- Received training from various IT areas to develop knowledge and prepare documentation and database entries.
- Translated documentation and interpreted communications from international client representatives.
- Achievements: Implemented best practices in technical assistance, software engineering, and reporting; Improvement of software quality and system optimization; Cost-effectiveness; Security enforcement.
- Tools: Jira, Linux, Git, Oracle, Clarity, Crystal Reports, OpenWells, OpenWorks, Interactive Petrophysics, Sahara, Active Directory, Microsoft Project, Microsoft Access.
IT Engineering and Configuration Analyst
Cegedim Dendrite (IMS Health)
- Provided technical assistance to Pfizer Laboratories across Argentina, Chile, and Uruguay.
- Configured the Target system (web and mobile versions for iPaqs).
- Managed interpersonal relationships with clients to determine needs and provide solutions.
- Documented and reported cases, investigating and monitoring issues with the database team using SQL.
- Achievements: Implemented best practices in technical assistance and reporting; Improvement of software quality and system optimization; Client success.
- Tools: Jira, Remedy, SQL, Smart, Ace, Lync.
IT Engineering Technician - Tier I
Accenture
- Provided technical support exclusively to Petrobras users in Buenos Aires, Brazil, and the United States.
- Assisted with platform applications and workstation issues via remote access.
- Achievements: Implemented best practices in technical assistance and reporting; Improvement of software and hardware quality; System optimization; Client success.
- Tools: Remedy, Active Directory, Lotus Notes, JD Edwards, AS400.
Technical Support Engineer
Teleperformance
- Sold insurance and products to end users for Dell.
- Provided technical support and help desk service by telephone to users in the United States and Canada for Motorola telephony products.
- Led a small team, trained new members, and managed goals set by supervisors and project managers.
- Achievements: Implemented best practices in technical assistance and reporting; Client success.
- Tools: Siebel, Yantra, TCops, TTrack, WClaims, Tivoli, VPN.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Energy, Telecommunication, Banking and Finance, Construction, and Manufacturing.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Customer Service, Human Resources, Sales, and Quality Assurance.
Summary
She is passionate about creating new products and innovation through new trends in technology. She has experience working in startups and big companies such as American Express, Techint, Occidental Petroleum Corp. (OXY), and IMS Health, among others.
She has been leading and managing projects with people in different locations and time zones. She loves to participate in project management from start to end, working closely with teams and stakeholders, and translating their needs into products or solutions. She is open to new ideas and knows the steps from generating concepts and functionality into requirements and documentation. She is social and knows how to work individually and as part of a team.
She has experience leading development teams composed of software engineers, website developers, big data architects, and different professionals from the IT industry.
Natalia enjoys thinking about and designing innovative products that help guarantee correct functionality. As an IT Engineering Manager, she has experience in supervising and mentoring teams, actively listening to clients in collaboration with all parties, and creating an atmosphere where core values are promoted. She understands the importance of communication with all parties, from the product owner to the final customer, including the engineering team and CMs.
Natalia is interested in developing new skills in projects in the fields of AI, Aerospace, and the Automotive industry. She is convinced about making a turning point in the world through IT science.
She has an academic background in full-stack engineering and big data architectures.
Natalia loves nature and animals, and she is a volunteer rescuing pets and helping them to find new homes.
She likes reading, writing, and cultural exchanges with people from abroad to meet other mindsets and practice new languages. She enjoys spending time with family and friends.
She has a daily routine at the gym to stay healthy.
Skills
Competence Areas
- Operating Systems: Macos, Linux, Windows, Ios, Android
- Management Tools: Jira, Monday.Com, Asana, Trello, Microsoft Project
- Cloud Platforms: Aws, Azure, Gcp
- Agile Methodologies: Scrum, Kanban
Technical Skills
- Data Science - Big Data: Distributed Programming, Text Mining, Applied Data Science
- Artificial Intelligence (Ai), Machine Learning, Business Intelligence Analysis (Bi)
- Apache Hadoop
- Nosql: Mongodb, Cassandra, Neo4j, Redis
- Elastic Stack
- Pentaho Data Integration
- Apache Nifi
- Python
- Scala
- Spark
- Lambda
- Map Reduce
- Html5
- Css3
- Sass
- Web Hosting And Domain Names
- Responsive Design
- Bootstrap
- Ux/Ui
- Javascript
- Jquery
- Ajax
- Php
- Node.Js (Json, Jwt, Npm, Express, Handlebars)
- Api Rest
- Postman
- Heroku
- Relational And Non-Relational Databases: Mysql, Mongodb
- Typescript
- Angular
- React.Js (Jsx, Oop)
- Servers (Set Up, Configuration, Iis)
- Web Application Deployment (Testing, Production, Ports, Firewall, Security)
Soft Skills
- Strategic Vision And Business Analytics
- Excellent Interpersonal Skills
- Customer-Focused And Results-Oriented
- Mentoring Leadership And Team Coaching
- Organization Of Multiple Tasks Promptly
- Innovativeness And Critical Thinking
- Entrepreneurial And Resilient
Languages
Education
Universidad Tecnológica Nacional (National Technological University)
Bachelor's Degree in Information Systems Engineering · Information Systems Engineering · Buenos Aires, Argentina
Certifications & licenses
AWS Training and Certification Center
Diploma In Applied Big Data Architectures
Universidad Tecnológica Nacional (National Technological University)
Diploma In Full Stack Web Development
Universidad Tecnológica Nacional (National Technological University)
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Natalia is based in Buenos Aires, Argentina.
Natalia speaks the following languages: Spanish (Native), German (Advanced), English (Advanced), Italian (Elementary), Portuguese (Elementary).
Natalia has at least 19 years of experience. During this time, Natalia has worked in at least 9 different roles and for 9 different companies. The average length of individual experience is 2 years and 1 month. Note that Natalia may not have shared all experience and actually has more experience.
Based on recent experience, Natalia would be well-suited for roles such as: Senior IT Engineering Manager, IT Manager | Team Leader, IT Service Delivery Manager.
Natalia's most recent position is Senior IT Engineering Manager at WizeHire.
In recent years, Natalia has worked for WizeHire and Freelancer.
Natalia is most experienced in industries like Information Technology, Energy, and Telecommunication. Natalia also has some experience in Banking and Finance, Construction, and Manufacturing.
Natalia is most experienced in business areas like Information Technology, Project Management, and Customer Service. Natalia also has some experience in Human Resources, Sales, and Quality Assurance.
Natalia has recently worked in industries like Information Technology.
Natalia has recently worked in business areas like Information Technology and Project Management.
Natalia holds a Bachelor in Information Systems Engineering from Universidad Tecnológica Nacional (National Technological University).
Natalia has 3 certificates. These include: AWS Certified Solutions Architect - Associate, Diploma In Applied Big Data Architectures, and Diploma In Full Stack Web Development.
The availability of Natalia needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 27 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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