Matthias Fitzner-Information Security Project Manager
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Experience
Information Security Project Manager
Deutsche Bahn AG
- Introduction of a new Information Security Management System (ISMS) according to ISO/IEC 27001.
- Implementation of the cybersecurity guideline RL CySec-Rail for cross-border rail networks.
Defect Management Project Manager
DB InfraGO AG
- Structured organization of defect resolution after implementing a new plant reporting system.
- Building a lessons learned system to optimize future processes.
Interim Global Service Director
- Harmonization of global service processes in China, India, Russia, and the USA.
- Establishment of an export control process for spare parts.
Consultant / Interim Head of Service
- Definition of new service products using customer journey mapping.
- Introduction of a claim management system to optimize complaint handling.
External Senior Project Manager Biopharma
- Responsibility for GMP-compliant project execution from planning through final acceptance for various international customer projects.
Interim Director After Sales Service
- Market-oriented pricing for spare parts.
- Establishment of a proactive service sales function focusing on long-term customer retention.
External Project Manager for GMP Pharma Project
- Management of a €7 million special project under GMP guidelines.
External Manager In-house Sales, Project Management, and Marketing
- Establishment of a PMO with continuous project monitoring
- Introduction of a stage-gate process for development projects
External Project Manager
- Responsibility for cost- and timely execution of various international customer projects from order start to SAT
Interim Head of Sales and After-Sales
- Successful negotiation of a €2.7 million large-scale project for the automotive industry.
- Implementation of a CRM system to professionalize sales operations.
Interim Head of Project Management
- Established a professional PMO and optimized the accompanying processes for projects (2–3 million €).
- Introduced a risk monitoring system and tracked project timelines.
- Conducted FAT and SAT acceptance tests and defined interfaces for optimized order fulfillment.
External SAP Roll-out Project Manager
- Optimized the SAP system to increase efficiency in project and quote processing.
- Built a role-based authorization system and implemented quote creation using SAP SD.
Interim Head of Spare Parts Sales
- Expanded the spare parts business by shifting to proactive customer support.
- Introduced quote monitoring and updated the after-sales service terms and conditions.
- Improved efficiency in quote handling by developing a spare parts classification and pricing matrix.
Various Consulting Projects and Training
- Conducted workshops on communication basics and intercultural communication.
- Supported the setup and expansion of after-sales services in mid-sized companies.
- Developed and implemented optimized contract structures for international sales.
- Trained staff in optimizing site management.
- Held seminars on project management topics, including methods like the V-Model and Stage-Gate.
Head of the Modernization and Maintenance Center
Oskar Frech GmbH + Co. KG
- Managed the service business for the die-casting industry, focusing on services and modernization projects.
- Developed and implemented processes for overhauling die-casting machines (project volume: up to 2 million €).
- Introduced and successfully achieved DIN ISO 9001 certification, including process documentation.
- Responsible for commercial and technical order clarification as well as contract drafting in an international environment.
Head of Sales for Refrigerator Production
Plasttechnik Greiz GmbH
- Responsibility for sales of production lines for refrigerator manufacturing.
- Successful support of two machine acceptance tests (SAT) in China, including technical support and negotiations with end customers.
Country Representative for Asia
Krupp Kautex Maschinenbau GmbH
- Establishment of a joint venture in China for local production of blow molding machines, including a 15-month assignment.
- Localization and adaptation of German machine designs for the Chinese market.
- Sales of blow molding machines and blow molding technology in Asia, focusing on Malaysia, India, China, and Vietnam.
- Development of intercultural management skills through extensive travel and market insights.
Head of Packaging Technology
Chemische Fabrik Stockhausen
- Planning and implementation of new hygienic packaging lines, including drafting specifications and negotiating them.
- Technical support and optimization of five fully automated packaging lines.
Project Manager Automation
Krupp-Forschungsinstitut
- Planning and implementation of projects in handling technology and automated manufacturing systems.
- Member of an international research and development team focusing on new automation solutions.
- Responsibility for cost and schedule tracking in development projects.
Industry Experience
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Experienced in Manufacturing, Professional Services, Construction, Pharmaceutical, Transportation, and Biotechnology.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Operations, Sales, Customer Service, Human Resources, and Quality Assurance.
Skills
Management Skills
- Project Management: Waterfall, Stage-Gate, V-Model, Scrum (Beginner)
- Risk Management & Conflict Resolution: Risk Management, Conflict Management, Intercultural Management
- Process And Product Development: Kanban, Business Model Canvas, Okr, Hoshin Kanri
- Process Management: Bpmn 2.0, Flowchart, Swimlane, 8d Report, Ishikawa Analysis, Raci
- Knowledge And Competency Management: Digitalization, Gathering And Structuring Existing Company Knowledge
Industry Experience
- Pharmaceutical Plant Engineering: Specialized In Gmp-Compliant Plant Projects, Including Validation, Qualification, And Comprehensive Documentation Requirements
- Plastics Machinery: Many Years Of Experience In Developing And Implementing Custom Solutions For Mass Production Of Plastic Parts
- Food Machinery: Implementation Of Complex Production And Packaging Solutions (Both Sterile And Non-Sterile) With Focus On Hygiene And Efficiency
- Deutsche Bahn (Infrastructure): Final Acceptance Of Modernized Plant Reporting Systems And Implementation Of An Information Security Management System (Isms According To Iso 27001)
- Die-Casting Machines: Solid Expertise In Modernizing And Service Management Of Equipment For The Die-Casting Industry
Sales Skills
- Efficient Negotiation And Contract Drafting To Maximize Business Results
- Experience In Sales Representative Management And Developing Customer-Focused Solutions (Customer Journey)
- Market And Competitor Analysis As Well As Strategic Market Setup And Development With Business Model Canvas
- Setting Up And Implementing Legally Compliant Processes In Export Handling Of Machines And Spare Parts
Marketing Skills
- Expert Knowledge In Visualizing Technical Topics For Stakeholders
- Successful Organization And Execution Of International Trade Shows, Workshops, And Training Sessions
IT
- Project Management Tools: Ms 365, Ms Project, Merlin Project, Ms Visio, Mindmanager, Jira
- Collaboration And Document Management: Sharepoint, Adobe Suite, Drupal
- Erp Systems: Sap, Infor, Ams, Navision
- Programming Languages: Fortran, Pascal, Php, Html, Javascript
Languages
Education
Ruhr-Universität Bochum
Degree in Mechanical Engineering, specialization in Automation Engineering · Mechanical Engineering, specialization in Automation Engineering · Bochum, Germany
FH Köln, Abteilung Gummersbach
University of Applied Sciences degree in Mechanical Engineering, specialization in Design Engineering · Mechanical Engineering, specialization in Design Engineering · Gummersbach, Germany
Toolmaker journeyman certificate · Toolmaker · Germany
Certifications & licenses
Restructuring and Rehabilitation Consultant
IFUS-Institut
Knowledge Manager
IHK
Data Protection Officer GDPR/BDSG
TÜV
Compliance Auditor
TÜV
Compliance Officer
TÜV
Business Mediator
IHK
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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