Ali Liaquit - L2 ICT Service Delivery Consultant

Q: Where is Ali based?

Ali is based in Rovereto, Italy .

Q: What languages does Ali speak?

Ali speaks the following languages: Urdu (Native), English (Advanced), Italian (Advanced) .

Q: How many years of experience does Ali have?

Ali has at least 9 years of experience. During this time, Ali has worked in at least 7 different roles and for 7 different companies . The average length of individual experience is 1 year and 3 months . Note that Ali may not have shared all experience and actually has more experience.

Q: What is Ali's latest experience?

Ali's most recent position is L2 ICT Service Delivery Consultant at Steelco Belimed SPA .

Q: What companies has Ali worked for in recent years?

In recent years, Ali has worked for Steelco Belimed SPA , Mondelez International , Pivital, Inc. , Elbeit Consult GmbH , and Excis Compliance .

Q: Which industries is Ali most experienced in?

Ali is most experienced in industries like Information Technology , Government and Administration , and Food and Beverage . Ali also has some experience in Healthcare , Manufacturing , and Professional Services .

Q: Which business areas is Ali most experienced in?

Ali is most experienced in business areas like Information Technology , Operations , and Project Management . Ali also has some experience in Strategy .

Q: Which industries has Ali worked in recently?

Ali has recently worked in industries like Information Technology , Government and Administration , and Food and Beverage .

Q: Which business areas has Ali worked in recently?

Ali has recently worked in business areas like Information Technology , Operations , and Project Management .

Recommended expert

Rovereto, Italy

Check rate

Experience

Jan 2026 - Present

6 months

Riese Pio X, Italy

L2 ICT Service Delivery Consultant

Steelco Belimed SPA

Managing user lifecycles and security within Entra ID and on-premise ADDS, including the configuration of Role-Based Access Control (RBAC), Group Policy Objects (GPOs), and troubleshooting complex SSO or Conditional Access authentication failures.
Overseeing the health and security of the device fleet through Microsoft Intune and other MDM platforms, ensuring consistent deployment of configuration profiles, compliance policies, and endpoint security baselines across Windows, iOS, and Android.
Implementing and maintaining automated deployment workflows using Windows Autopilot and Apple Business Manager (ABM) to ensure “out-of-the-box” readiness for end-users while managing the decommissioning and wipe processes for leavers.
Packaging, deploying, and troubleshooting enterprise applications via Intune (Win32, Store, and LOB apps) and managing the Windows Update for Business (WUfB) rings to ensure all EUC devices are patched against vulnerabilities without disrupting user productivity.
Serving as the L2 technical authority for EUC incidents escalated from the Service Desk, performing root-cause analysis (RCA) for recurring issues, and collaborating with L3 Architects to transition new modern workplace solutions into Business As Usual (BAU) operations.

Mar 2025 - Jan 2026

11 months

Milan, Italy

EUC Service Delivery Consultant

Mondelez International

Oversee end-to-end EUC operations, ensuring SLA/OLA compliance and service excellence.
Drive modernization initiatives including VDI, MDM, and device lifecycle optimization.
Act as senior technology partner to business leaders, aligning EUC capabilities with strategic needs.
Lead cross-functional teams and vendors to deliver seamless, secure, and scalable EUC services.
Implement ITIL-aligned governance, performance reporting, and continuous improvement programs.

Jun 2024 - Jun 2025

1 year 1 month

Bologna, Italy

IT Service Management Consultant

Pivital, Inc.

Designed and optimized ITSM frameworks (Incident, Problem, Change, Release, CMDB).
Led ITSM tool migrations and integrations, improving service visibility and operational efficiency.
Defined SLAs/KPIs and established governance models for high-availability IT services.
Directed IT projects from planning to execution, including budgeting and risk management.
Strengthened cybersecurity posture through ISO 27001/GDPR-aligned controls and processes.
Advised senior leadership on technology investments and service improvement strategies.

Dec 2023 - May 2024

6 months

Vittorio Veneto, Italy

On-site

Senior IT Operations Expert

Elbeit Consult GmbH

Managed IT Service Desk, onsite support, factory IT, and VIP support functions.
Ensured operational stability and performance of mission-critical IT services.
Led legacy system support, upgrades, and compliance initiatives.
Coordinated with global IT service owners to align local operations with corporate strategy.
Supported M&A activities, asset management, and infrastructure expansion.

May 2023 - Dec 2023

8 months

Milan, Italy

Information Technology Support Consultant L2/L3

Excis Compliance

Resolved complex infrastructure issues and improved system reliability.
Strengthened IT security and compliance through structured change management.
Developed documentation, SOPs, and knowledge bases to enhance operational maturity.
Mentored junior engineers and improved cross-team collaboration.

Apr 2022 - Apr 2023

1 year 1 month

Milan, Italy

On-site

Information Technology Support Engineer

Techwelt

Designed network and infrastructure solutions for enterprise clients.
Served as EUC Migration Site Lead for major transformation projects (Hitachi Energy).
Coordinated vendor delivery, project timelines, and post-migration stabilization.
Trained IT teams and end users to ensure smooth adoption of new technologies.

Aug 2017 - Mar 2022

4 years 8 months

Lahore, Pakistan

Programme Manager (IT Support & Solutions)

Punjab Information Technology Board Government of the Punjab

Directed enterprise IT operations, DevOps, and infrastructure modernization programs.
Designed and deployed AV, cloud, and data solutions for government organizations.
Managed hybrid environments (Windows, Linux, macOS, HyperV, VMware).
Implemented CI/CD pipelines using Docker & Git to accelerate development cycles.
Ensured security and performance of SQL, MySQL, PostgreSQL, and MongoDB systems.
Led IT support teams and managed ITSM processes using OSticket.
Oversaw IT asset management and vendor coordination for large-scale deployments.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Government and Administration, Food and Beverage, Healthcare, Manufacturing, and Professional Services.

Information Technology

Government and Administration

Food and Beverage

Healthcare

Manufacturing

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Project Management, and Strategy.

Information Technology

Operations

Project Management

Strategy

Summary

Strategic Digital Operations & Infrastructure Specialist with over 20 years of experience managing high-stakes enterprise ecosystems and global digital transformations. I specialize in bridging the gap between complex web infrastructure including DNS/SSL lifecycle management and WAF security and rigorous digital governance frameworks.

I bring deep expertise in orchestrating the stable delivery of digital services, leveraging ITIL v4 and ServiceNow to manage large-scale incident and service request portfolios. My technical proficiency extends to the modern marketing tech stack, with hands-on experience governing Google Analytics (GA4) and Google Tag Manager environments, alongside a strong commitment to privacy compliance through OneTrust and GDPR/CCPA audit remediation.

A dedicated partner to cross-functional stakeholders, I focus on delivering scalable, secure, and compliant digital solutions that protect brand integrity while actively propelling organizational growth and measurement accuracy.

Skills

Troubleshoot
Microsoft & Azure
Hardware Components
Solve Problems
Project Management
Apply Operations For An Itil-Based Environment
Servicenow
Web Services Management

Languages

Urdu

Native

English

Advanced

Italian

Advanced

Education

Sep 2002 - Aug 2005

National College Of Business Administration & Economics

BS, Computer Science · Computer Science · Lahore, Pakistan

Certifications & licenses

Driving Licence: B

Statistics

Experience

Total positions 7

Experience in Information Technology 8 y

Avg length 1 y 3 m

Longest experience 4 y 7 m

Global Experience

Countries worked in 2 (Italy, Pakistan)

Primary country Italy

Expertise

Recent roles L2 ICT Service Delivery Consultant, EUC Service Delivery Consultant, IT Service Management Consultant

Main industries Information Technology, Government and Administration, Food and Beverage

Main business areas Information Technology, Operations, Project Management

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Created

June 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Ali based?

Ali is based in Rovereto, Italy.

What languages does Ali speak?

Ali speaks the following languages: Urdu (Native), English (Advanced), Italian (Advanced).

How many years of experience does Ali have?

Ali has at least 9 years of experience. During this time, Ali has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 1 year and 3 months. Note that Ali may not have shared all experience and actually has more experience.

What roles would Ali be best suited for?

Based on recent experience, Ali would be well-suited for roles such as: L2 ICT Service Delivery Consultant, EUC Service Delivery Consultant, IT Service Management Consultant.

What is Ali's latest experience?

Ali's most recent position is L2 ICT Service Delivery Consultant at Steelco Belimed SPA.

What companies has Ali worked for in recent years?

In recent years, Ali has worked for Steelco Belimed SPA, Mondelez International, Pivital, Inc., Elbeit Consult GmbH, and Excis Compliance.

Which industries is Ali most experienced in?

Ali is most experienced in industries like Information Technology, Government and Administration, and Food and Beverage. Ali also has some experience in Healthcare, Manufacturing, and Professional Services.

Which business areas is Ali most experienced in?

Ali is most experienced in business areas like Information Technology, Operations, and Project Management. Ali also has some experience in Strategy.