XML Experts

• New development and further development of the existing MS Dynamics CRM

IT systems: Microsoft Dynamics Customer Service, SharePoint, DevOps, SAP IS-U

• CRM implementation / further development
• Taking over from the previous service provider
• Business process analysis
• Agile project organization
• Business analysis / requirements engineering with AI support
• Use of AI in development
• Analysis of master data processes
• CRM customer data management
• Requirements documentation
• Stakeholder management
• Workshop moderation

• Development of an agent-based governance platform for the automated assurance of EU AI Act compliance and ODA-compliant orchestration of AI services in complex enterprise environments.

• Design and implementation of an agent-based "Mission Control" framework (Aletheia Conductor) for autonomous state monitoring and process control.

• Development of "Compliance-as-Code" (CaC) solutions based on OPA/Rego for system-wide enforcement of regulatory guardrails.

• Integration of TM Forum ODA standards (TMF630, TMF622, TMF642) to ensure interoperability and standardization.

• Building a highly available event-driven architecture using Redpanda and CloudEvents v1.0 for near-real-time event processing.

• Implementation of an audit-proof "Evidence Chain" through cryptographic linking of trace logs in preparation for automated audits.

• Tech Stack: Java 21 (Quarkus Native), TypeScript (Next.js), Redpanda (Kafka API), CloudEvents v1.0, OPA (Open Policy Agent) & Rego, TimescaleDB, ZincSearch, Redis, TM Forum ODA, Git, GitHub, Clean Code Development, Like-C4.

• Built a customized MediaWiki instance, including installation, MySQL database, SSL, and automatic backups
• Set up user roles (Admin, Mod, Verified, User) and a permissions system
• FlaggedRevisions for editorial review workflows · Commenting and rating extensions

I continuously expand my expertise in AI and automation. I work with ChatGPT, OpenAI, Manus, Gemini, MS CoPilot, APIs, LangChain, Hugging Face, Manus, TensorFlow, and Auto-GPT, as well as Python-based ML frameworks and MLOps tools, to intelligently transform traditional software development, analysis, and testing processes.

• Planned and developed a CPU monitoring application for monitoring system performance and resource utilization.
• Designed and implemented a Spring Boot backend providing a REST API for processing and exposing monitoring data.
• Developed the React frontend for presenting monitoring information in a clear and user-friendly interface.
• Integrated PostgreSQL for persistent storage and management of application data.
• Containerized the application and its services using Docker Compose.
• Automated infrastructure provisioning and deployment using Terraform on AWS.
• Structured the application as a modern, maintainable system using REST-based communication between frontend and backend.
• Designed and developed a secure, scalable CPU monitoring architecture (cpu-watcher) with a dedicated collector application that streams monitoring data to the backend, reducing direct exposure of system resources.
• Designed a secure cloud infrastructure with the database isolated within a private network and OIDC-based authentication.
• Implemented Infrastructure as Code with Terraform and integrated version-controlled CI/CD pipelines to automate testing, infrastructure changes, and application deployments.
• Designed and implemented the frontend delivery architecture using AWS CloudFront.

Stack: Spring Boot · React · PostgreSQL · REST API · Docker Compose · Terraform · AWS

• Analyzed, structured, and documented business requirements for digital investment solutions, such as robo-advisors.
• Designed applications for new retirement products, including user flows, UX requirements, and functional specifications.
• Modeled and optimized business processes and coordinated with stakeholders while taking regulatory requirements in the financial sector into account.

Design and implementation of a „unified-commerce“ platform for SMEs to sell and deliver multi-product bundles

Achievements: On-time design, delivery and customer acceptance of a 100% functional, CPQ-based „buy flow“ process for configuring and selling multi-product bundles within the specified time frame of 90 days. Successfully tested integration of various interface services for: customer search, enrichment of customer data, address validation, service qualification, phone number validation, credit check, appointment selection and Quote-to-Order transition.

Responsibilities:

• Strategic goal implementation: Derivation and implementation of strategic customer goals (e.g. release content, business value).
• Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
• Prioritization & Releases: Responsibility for prioritizing the Product Backlog and implementing defined release goals.
• Deliverable Tracking: Tracking work results on the supplier and customer side.
• Roadmap & Release planning: Development and implementation of roadmaps and release plans together with the customer.
• Scope responsibility: Responsibility for the contractually agreed scope of services.
• Claim Management: Active claim and change management towards the customer.
• Team coordination: Management and coordination of the development team.
• Use of synergies: Use of synergies between customer projects and product development.
• Proposal preparation: Preparation of proposals (with supervision) and presentation on site to customers and partners.

Skills: Development, communication and implementation of product visions; Product Backlog Management; Stakeholder Management; Regular reporting to management and Steering Committees; Requirements analysis & engineering; Planning and documentation of workshops; Professional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creation of use cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; Design of TO-BE processes; Process optimization; Planning, design and specification of interfaces to existing and new systems; Identification, assessment and management of project risks; Active claim and change management; Facilitation of sprint planning and reviews; Data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence

I support the development of an industrial automation and communication product in which hardware, firmware, embedded software, system architecture, and testing work closely together. As a coach and technical sparring partner, I support product and project owners as well as development teams in turning product goals into a clear technical delivery structure.

• Technical Vision & Strategy: translated product goals into prioritized requirements, milestones, decisions, and executable work packages for HW-/SW teams.
• HW-/SW Collaboration: structured the interfaces between hardware, firmware, Embedded Linux/RTOS, fieldbus/connectivity, system test, and product management; made risks and dependencies transparent.
• Coaching & Leadership Sparring: clarified roles, responsibilities, prioritization, and decision paths with technical leads and teams and strengthened cross-disciplinary collaboration.

Methods & environment: Polarion, GitHub, requirements engineering, configuration management, PROFINET, embedded systems, agile delivery, coaching, and facilitation.

• QA Lead for end-to-end quality assurance of the Sparkasse & Sparkasse Business banking apps (iOS/Android); design and implementation of the Test Strategy including functional testing, regression testing, and UAT for eID, Push Notifications, and white-label components
• Creation and maintenance of test concepts and test plans in TestRail; structured Defect Management and error analysis; stakeholder management and risk management for the early identification of critical quality risks
• Accessibility Testing according to WCAG 2.1 (iOS/Android); coordination of AI-supported test automation and optimization of test processes to shorten release cycles
• Release Management: planning, management, and coordination of all test activities; status reporting to management and stakeholders; quality assessment of releases and release recommendations in an Agile/Scrum environment
• Challenge: Highly complex build and release process across several Sparkasse institutions; close coordination with the DevOps team to stabilize the CI/CD pipeline and ensure reproducible test builds before every release.

Tools: Jira, Confluence, TestRail, Android Studio, Xcode, Firebase, Jenkins, GA4

• Success: Successful launch of the eID authentication process - quality assurance ensured for 50+ Sparkasse institutions

• WiNOWiG enhancements (digitalization & organization)
• Project management for the WiNOWiG project (regulatory offenses)
• Process optimization and coordination

• As part of the project, the further development of the identity management system was driven forward. This included a comprehensive refactoring of the interfaces to the connected target systems. In addition, several special systems were successfully connected to the IAM to ensure end-to-end identity and authorization management.
• Technical design and solution proposals for IAM system development
• Requirements analysis and requirements management (IREB, BABOK)
• Alignment of the strategy with the future target architecture (TOGAF)
• Prototyping of solutions
• Documentation of requirements (Innovator)
• Analysis and documentation of requirements and creation of process models (UML, BPMN, ArchiMate)
• Modeling of requirements and system functionalities (OOA/OOD, UML)
• Further development of interfaces (SOAP, REST)
• Carrying out architecture reviews

AI telephone assistant platform

Claude Code, Google AI Studio, Python, LLM / Voice-AI, PostgreSQL

• Conception and hands-on development of an AI-supported telephone assistant platform (voice AI / LLM) – from idea and architecture to MVP/product.
• Built agentic workflows and full automations with Claude Code and Google AI Studio.
• Also delivered AI-supported work in client engagements: used Claude Code for governance documentation, requirement drafts, and automations.

To achieve savings and optimize compliance, apps were restructured in line with the mappings in identity management, restrictions were defined and, above all, costs resulting from overuse were reduced. Communication with stakeholders, validation of authorizations with users and technical implementation in the SAP FI/CO and Sourcing & Procurement modules created significant added value for the group. This also included the corresponding documentation for the auditors.

Sub-project lead in an agile IT environment

Leading a software development team (10 employees)

• Leading a software development team with 10 employees
• Budget responsibility approx. 3 million euros per year
• Conducting employee and job interviews
• Responsibility for resource planning (budget and employees)
• Digitalization of a web interface
• Regular reporting to customers and stakeholders (C-level)
• Product management: developing and implementing product strategies; defining requirements to guide product development
• Structuring product development & continuous testing efficiently to quickly incorporate feedback & compliance points
• Close collaboration with stakeholders & various teams to understand requirements, set priorities, ensure rollout, and increase user-friendliness
• Project experience in an energy industry company, including the functioning of energy markets, the basics of energy generation and distribution, as well as current challenges and developments in the industry
• Project experience in the railway sector - including the structure and operation of railway systems.
• Project experience within the 16.7 Hz traction power sector incl. knowledge of regulatory processes
• Formulating the sub-project charter and the project profile according to the project standard together with the project management
• Controlling service delivery according to the project charter
• Planning and controlling human resources including budget planning for the sub-project
• Ensuring the work capacity of the sub-project participants, e.g. by requesting access rights and documents for the sub-project team
• Planning and control for the respective sub-project (time, scope, budget) including the creation of necessary documents
• Alignment with the business department and Product Owners to plan the sub-project scope and the corresponding implications
• Executing milestone planning according to the agreed process model
• Effort estimation and support of sub-project controlling as well as overall project controlling in forecasting and planning
• Reporting sub-project status (according to status slide template) including progress (according to progress measurement)
• Analyzing, preparing, and addressing action and decision requirements
• Escalating sub-project issues to the project management
• Creating and managing Change Requests (CR)
• Quality assessment of completed task packages from a project management perspective (time, scope, and budget)
• Implementation management of the overarching guidelines and requirements in the sub-project, supported by cross-functional roles on the functional and technical side.
• Identifying, managing, documenting, and communicating opportunities, risks, and dependencies within and across sub-projects
• Supporting project management in creating the overall project plan and overall status reports
• Preparing and managing commissioning including the required documents and protection needs assessment

Scrum Master in an agile IT environment supporting a software development team in the full-stack area (7 people)

• Close collaboration with stakeholders & various teams to understand requirements, set priorities, ensure rollout, and increase user-friendliness
• Implementation of the selected Scrum method, including the required events, meetings, artifacts (product backlog, sprint backlog, burndown charts), metrics, as well as conducting required training in an agile IT environment
• Preparation of Scrum events such as Daily, retrospectives, Review, Sprint planning, estimation, and refinement (agile way of working)
• Moderation of retrospectives and elimination of obstacles to move the team and product forward
• Preparation of action items and retros via whiteboard and Figma
• Application and improvement of agile methods such as Kanban, Scrum, SAFe, or Scrum of Scrums
• Tracking the "Definition of Done" and "Definition of Ready" for all work results of the development team
• Advising on information flow and communication improvements between Product Owner and project team
• Experience with automation, validation such as mandatory field checks, notification functions, creation of filters, boards, and reports via JQL, and setting up cycle time
• Use of Jira & Confluence
• Setting up a progress measurement for project management to transparently map planned vs. actual team capacities and actual efforts for user stories
• Measuring team progress: creating team KPIs: "velocity", "burn-down chart", "throughput", "costs", "quality", "scope"
• Evaluation of agile metrics, process management, and process modeling methods (BPMN, EPC, UML)
• Communication and moderation know-how
• Methodological competence proven in conflict discussions