Sketch Experts in Hamburg

Energy, transmission system operator · Desktop, web application

• Products Digitalisation of the grid connection process; master data and processes of market locations; balancing of virtual MaBiS aggregate time series; the group's first searchable catalogue and visual UI pattern library

• Planning, running and analysing qualitative in-depth interviews: more than 100 interviews with external market partners and internal departments

• Designing qualitative interviews including interview guides and evaluation logics; recruiting and scheduling participants

• Analysing, preparing and presenting research findings as usability reports and result reports

• Translating research findings into UX and design requirements and deriving prioritised recommendations for improvement

• Presenting analysis and research results to departments, product owners and decision makers in a form suited to each audience

• UX research for internal enterprise and line-of-business applications along regulated market processes

• Quantitative methods: online surveys for roadmap prioritisation, questionnaire studies, definition and measurement of UX KPIs

• Facilitating requirements workshops; gathering, analysing, describing, agreeing and documenting functional and non-functional requirements

• Developing user flows and customer journeys; building and providing UX standards, methods and capabilities (UI pattern library)

• Working in product and project teams under Scrum, taking part in all subject-matter meetings and Scrum events

Impact Took three software products to launch

Tools Condens, Miro, FigJam, Figma, Whimsical, Microsoft Teams, Typeform

• UX Lead for the development of an internal quote and documentation system
• Optimizing workflows for field service staff & installers
• Cross-functional collaboration
• Close coordination with developers & testing
• Leadership & coaching

• Developing a product vision and strategy

• Creating a roadmap

• Improving stakeholder communication

• Introducing an outcome-oriented roadmap

• Aligning with stakeholders and creating transparency

• Defining relevant product metrics as a KPI tree

• Initiating measures to improve product quality and measurability

• Supporting the introduction and migration of the new Identity Provider (IDP)

• Electronic logbook app developed for research centers to maintain their investigations.
• Emphasizes user-driven organization of communication: experiment groups can configure information structure and notifications, while principal investigators maintain full access control.
• Real-time integration with the facility’s metadata catalogue, control system Karabo, and data analysis tool enables the automatic logging of key events, complemented by manual entries as needed.

• Developed and maintained a distributed monitoring system for drilling rigs
• Developed an administration application for the Swiss social system
• Estimated efforts for customer requirements
• Technologies: C#, ASP.NET, Entity Framework Core, MS SQL, npm, Angular, TypeScript, HTML, SCSS, Storybook, NodeJS
• Tools: Scrum, Figma, Jira, Confluence, Azure DevOps, CI/CD

• Project management and product owner for ERP migration to Odoo
• Designed a central single sign-on system (AWS Cognito) for all digital portals
• Coordinated complex system integrations (SAP, payment providers) with technical and business stakeholders
• Budget responsibility and resource management

• Interim product management of the LichtBlick app for contract management, energy management and CO2 footprint calculation
• Took on the PO role in the agile team, including feature and release planning
• Developed a product strategy for the app