Mainframe Experts in Vienna

Organizational Change Management for the strategic setup of a hybrid GBS rollout as part of a global, AI-driven Finance Transformation. End-to-end management of the OCM architecture in a highly complex on-, near-, and offshore partner setup [IN, PL, RO]. Successful completion of Phase 1 (Initial Strategy) and strategic pausing by the Executive Board after the early disclosure of critical vendor-side OPEX risks

• Systemic Baseline Assessment & Stakeholder Diagnostics: Evaluation of the global organization and analysis of the process landscape across 21 countries [AT, DE, CH, FR, UK, SI, RO, UA, RU, US, CD, CN, AR, MX, ZA, IN, JP] to precisely determine change requirements

• Architecting the OCM Strategy & Master Roadmap: Independent development of a comprehensive, AI-centered Change Roadmap for end-to-end management of all change initiatives across every project phase

• Data Quality & AI Agent Risk Mitigation: Auditing of Process Data Repositories (Celonis analysis); prevention of the ingestion of 58% synthetic training data to safeguard AI model reliability amid geopolitical supply chain tensions

• GBS Vendor BAFO Triage & Contractual Commitment: Critical review of Tier-1 vendor pitches and contractual commitment to a reduced Non-STP rate (from 7% to 4%) to avoid extreme manual rework with a planned FTE reduction (-63%)

• Executive Enablement & Board Alignment: Design of the GBS Transformation Executive Board Deck to strategically enable C-level executives and transparently present completely overlooked AI tokenization costs

• Targeted Change Communications & Engagement: Design and development of audience-specific communication measures to align the highly diverse, globally distributed stakeholder network

• Adoption Velocity & Resistance Measurement: Engineering of quantitative measurement tools (Pulse Check Survey) using Behavioral Dyads to identify resistance based on data and ensure sustainable success measurement

Results:

• Avoidance of disruptive misallocations: Stopping the ingestion of 58% synthetic AI-agent training data after discovering only 42% compatibility with existing processes, preventing critical GBS cascade errors
• Significant OPEX & effort reduction: Reduction of the Non-STP rate in Tier-1 vendor BAFOs from 7% to 4% alongside an impending 63% Finance-FTE reduction; avoidance of thousands of time-consuming manual correction processes
• 100% Delivery of the OCM architecture & ROI protection: Delivery of all OCM artifacts (Change Roadmap, Comms Plan, Executive Board Deck, Pulse Check Survey) and protection of ROI by identifying incalculable LLM runtime token costs

• Code review, bug fixing, and new development of program code in PL/SQL and Oracle Forms
• Migration of the database version to Oracle 12/19 and migration of the Oracle Forms environment from client-server to web (6i → 12c)
• Fixing blocking sessions and implementing new workflow requirements
• Use of PL/SQL packages, procedures, functions, database triggers, batch files, and Java applications
• Revision of screen masks based on Oracle Forms and client-side PL/SQL code
• Business handling of issuing and processing vouchers (REI = Reimbursement; EMI = Emission), including billing with acceptance partners
• Agile development based on SCRUM with monthly sprints and weekly coordination meetings

• Planning and monitoring sprints and holding the scheduled meetings

• Analyzing and resolving issues in the development process

• Error analysis, bug management and correction in individual process steps

• Stakeholder management

• Documentation and improvement of the development process

• Tools: JIRA, Confluence

• Replacement of original Dopix documents and modules into the Quadient document environment
• Extension of document logic

• Migrating from VMware to OpenShift Virtualization, 40+ workstreams / projects in parallel (Small- to Medium Sized VM Operators / Critical Factory Workload Owners / Large-Scale Data Center Operators)

• Custom anonymized research data analyzer, providing insights and facilitating data-driven decision-making.
• Designed and developed back- and frontend.
• Delivered end-to-end solution.
• Accelerated research timeline by 2 months.