IBM Lotus Notes Experts in Austria

• Design and implementation of new functionalities in the areas of Lifecycle Management (LCM), Role Management (RLM) and Access Governance

• Adjustment of the company-wide Segregation of Duties (SoD) matrix to ensure regulatory and internal compliance requirements

• Further development and configuration of recertification processes

• Creation and adaptation of custom workflows, rules and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)

• Use of static code analysis with SonarQube to ensure code quality and compliance with defined development standards

• Regular code reviews within the development team to ensure quality, share knowledge and follow clean code principles

• Work in an agile Scrum team with daily communication, sprint planning and reviews

• Coordination with testers, test managers and business departments to ensure quality and smooth production rollout

• Active involvement in release planning and deployment coordination, including test preparation, cutover activities and rollback strategies

• Analysis and sustainable resolution of issues in the IAM production environment (2nd- and 3rd-level support)

• Reproduction of complex errors, identification of root causes and implementation of lasting fixes

• Creation of technical analyses and recommendations for operations and further development

• Directed IT operations across 13 sites in China, Romania, Poland, Hungary, Germany, Ukraine, and Austria.
• Built and led a new IT team with personnel based in Poland, Hungary, Romania, and Germany.
• Upgraded outdated IT infrastructure at sites in Austria, Germany, Romania, and Poland, enhancing clients, printers, networks, servers, storage, firewalls, and backups.
• Retired the legacy phone system and transitioned to Teams.
• Established and deployed AI tools, including Copilot and Zapier.
• Implemented NIS II readiness and achieved ISO 27001 certification.
• Eliminated inefficient business applications to enhance operational efficiency.
• Developed and executed new processes for operations technology, business process outsourcing, purchasing, human resources, and IT.
• Launched a new SAP Warehouse System.
• Established IT standards across all sites.
• Engaged effectively with internal and external stakeholders.
• Defined and monitored security KPIs, ensuring targets were met.
• Managed budgeting processes, achieving a 15% reduction in operational expenditure.

• Role-based access control (RBAC) for dmTECH across the DM Group (2024–2026)
• Completion of the Lotus Notes replacement for R-IT (2023–2024)
• Further development of IAM for dmTECH (2023–2024)
• Realignment of test infrastructure and test management for dmTECH/IAM (2023–2024)
• Further development of IAM for 28,000 employees (project for dmTECH, Germany, 2023)
• Completion of the Lotus Notes replacement for R-IT customers Raiffeisen Landesbank and bank branches (2023)
• Completion of the IAM implementation for >50.000 employees (2022)
• Replacement of an in-house remote access solution with PAM/cyberark (2022)
• Implementation of IAM for <1.000 employees (project for card complete, Austria, 2022)

• Consulting in national and international projects in various roles and sectors (banking and finance, public sector, telecommunications, data management, software development)
• Engaging in project management, requirements management, business analysis, process management, IT consulting and coaching
• Delivering sustainable value quickly and efficiently due to high complexity and diversity of projects and expertise
• Emphasizing collegiality and integrity and fostering a positive team atmosphere

• Owned day-to-day IT operations for Service Desk, Field Service, and on-call support, ensuring business continuity for a multi-site environment
• Led the transition from Lotus Notes incident tracking to ServiceNow, defining process design, workflows, roles, and reporting
• Implemented a modern telephony system with integrated reporting, enabling real-time visibility of volumes, wait times, and SLA adherence
• Launched a customer self-service portal and on-site walk-in support model to improve first-contact resolution and user experience
• Designed, documented, and rolled out SLAs, delivering targeted training for engineers and stakeholders to drive adoption and compliance
• Acted as process owner for service operations, establishing operating procedures, request/change/incident interfaces, and quality controls
• Partnered with business and IS/OT stakeholders to prioritize demand, reduce operational risk, and improve service reliability

• Developed Taranis AI, an advanced open-source intelligence (OSINT) tool, leveraging artificial intelligence to revolutionize information gathering and situational analysis.
• Created cybersecurity trainings and a cyber range to provide hands-on learning experiences for SOC teams and IT management.
• Designed and implemented a hybrid cloud infrastructure using OpenStack, Terraform, and Ansible, improving the scalability and performance of the infrastructure and led the migration from an on-site only infrastructure to the hybrid cloud environment.
• Some of my current work can be found on GitHub.

• Advising companies and leaders with a focus on organizational development, process clarity, decision-making, and guiding change processes.
• Analyzing existing structures, identifying optimization opportunities, and developing sustainable solutions at the intersection of people, processes, and IT, with tailored support as needed.

• Portfolio Analysis & Migration Roadmap: Conducted structured analysis and risk classification of the HCL Notes infrastructure, created a prioritized migration portfolio with effort estimates as a key decision basis for management.
• Target Architecture & Modernization Concept: Developed the architecture strategy for retiring legacy applications, defined requirements for a centralized business process engine to reduce OPEX and licensing costs in the long term.
• Program Governance & Setup: Established roadmap and backlog structures as well as central project documentation (MS SharePoint), set up stakeholder management for the Notes decommissioning program.

Long-term technical support for the store for ten years, remotely.

• Integration of the Tyrolean ERP system MGM with Magento 2
• Migration of the store from Luma to Hyvä

• WIFI installation for various customers