Claude Experts in Nuremberg

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

• Fine-tuned and evaluated alternative backbone architectures for the AFFGAN handwriting style encoder to better capture writer-specific features, benchmarking against the original baseline architecture and replacing the legacy VGG19 architecture with a custom Transformer-based encoder.
• Extended the system beyond word-level synthesis to line-level handwriting generation, integrating and adapting an existing line-generation architecture to support full-sentence output.
• Deployed the handwriting generation pipeline as a web application, enabling users to select a writing style, input custom text, and instantly generate a corresponding handwriting image.
• Integrated TrOCR into a teacher–student distillation framework to evaluate and improve readability of generated handwriting, improving OCR accuracy by 20% over the baseline.
• Boosted user-study pick-rates by 40%, demonstrating a significant leap in the perceptual quality and realism of the generated handwriting compared to the baseline model.

Tech: PyTorch, Python, GANs, CNN, ViT, TrOCR, Streamlit, CUDA.

• Pioneering work in personalized AI: developing a framework for “Interactive Content” (RAG) for novels, lectures, expert debriefing
• Successful launch of Einbug, the Pantopia chatbot, with media coverage (SZ interview)
• Creating compelling AI personalities: AI blog ([link] 100% personalized learning environments, Perry Rhodan, among others.

• Building the world's largest database of market research service providers and survey platforms ([link]

• Built a custom AI chatbot for an e-commerce client using GPT-4 and LangChain with RAG, reducing customer support ticket volume by 45% and improving response accuracy to 92%.
• Designed and deployed an intelligent document processing system using LlamaIndex, Pinecone, and FastAPI for a FinTech startup, enabling semantic search across 100K+ financial documents.
• Developed multi-agent AI workflows using CrewAI and LangGraph for a marketing agency, automating lead research, content generation, and outreach — saving 20+ hours/week of manual work.
• Created AI-powered automation pipelines using n8n, Make, and Zapier integrated with CRMs (GoHighLevel, HubSpot), reducing manual data entry by 80% for a real estate firm.
• Delivered prompt engineering and LLM fine-tuning consulting for multiple clients, optimizing AI model outputs for customer support, content creation, and data extraction use cases.
• Built production-ready REST APIs with Python and FastAPI to serve AI models on AWS and GCP, handling 10K+ daily requests with 99.9% uptime.

• Intent-driven approach to configure all models across all series automotive in all distribution markets of this car manufacturer
• Developed a customer-facing, conversation-driven integration layer to achieve 100% hallucination-free technical configurations
• Utilized Microsoft Azure AI Services: AI Foundry, Agent Service, AI Search; Prompt Shield Services; Content Security; Terraform; API Gateway; AI Gateway; Container Services; Azure Agent SDK; Agent Skills; RAG; MCP Servers and tools