Veronica Muñoz Mendoza - Production Support System Data Analyst, Fraud

Q: Where is Veronica based?

Veronica is based in Madrid, Spain .

Q: What languages does Veronica speak?

Veronica speaks the following languages: Spanish (Native), Catalan (Advanced), English (Advanced), Italian (Intermediate), Chinese (Elementary) .

Q: How many years of experience does Veronica have?

Veronica has at least 8 years of experience. During this time, Veronica has worked in at least 4 different roles and for 2 different companies . The average length of individual experience is 2 years and 11 months . Note that Veronica may not have shared all experience and actually has more experience.

Q: What is Veronica's latest experience?

Veronica's most recent position is Production Support System Data Analyst, Fraud at Apple International Distribution .

Q: What companies has Veronica worked for in recent years?

In recent years, Veronica has worked for Apple International Distribution and AppleCare .

Q: Which industries is Veronica most experienced in?

Veronica is most experienced in industries like Information Technology , Transportation , and Retail .

Q: Which business areas is Veronica most experienced in?

Veronica is most experienced in business areas like Audit , Quality Assurance , and Business Intelligence . Veronica also has some experience in Information Technology , Operations , and Legal .

Q: Which industries has Veronica worked in recently?

Veronica has recently worked in industries like Information Technology , Transportation , and Retail .

Q: Which business areas has Veronica worked in recently?

Veronica has recently worked in business areas like Audit , Quality Assurance , and Business Intelligence .

Recommended expert

Madrid, Spain

Check rate

Experience

Nov 2023 - Aug 2025

1 year 10 months

Cork, Ireland

Production Support System Data Analyst, Fraud

Apple International Distribution

Supported KPI dashboard development and data analysis to monitor system performance and improve issue detection.
Cleaned and validated datasets to ensure accuracy and consistency for performance metrics.
Provided data insights to stakeholders to support operational decision-making.

Jul 2023 - Nov 2023

5 months

IS&T Helpline Data Analyst, IS&T

Apple International Distribution

Analyzed helpline performance data to identify efficiency trends and process gaps.
Created and maintained KPI tracking dashboards in Tableau, improving reporting accuracy by 30%.
Collaborated with cross-functional teams to design and deliver actionable reports for business operations.

Jan 2019 - Jul 2023

4 years 7 months

Quality Audit Fraud Investigator Analyst

AppleCare

Used Excel, Tableau, and statistical analysis to identify fraud trends and mitigate operational risk.
Conducted root cause analysis (RCA) and developed dashboards to track fraud patterns.
Delivered regular reports to leadership, contributing to faster and more accurate risk assessment.

Nov 2017 - Jan 2019

1 year 3 months

Fraud Investigator Advisor

AppleCare

Investigated suspected fraud cases across regions and business lines, contributing to fraud prevention efforts.
Partnered with Apple Product Verification teams to deliver reports and resolve process issues.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Transportation, and Retail.

Information Technology

Transportation

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Audit, Quality Assurance, Business Intelligence, Information Technology, Operations, and Legal.

Audit

Quality Assurance

Business Intelligence

Information Technology

Operations

Legal

Summary

Junior Data Analyst with experience supporting business operations through reporting, data visualization, and KPI tracking. Skilled in SQL, Python, R, Tableau. Passionate about continuous learning and using data to drive process improvement and informed decision-making.

Skills

Sql
Python
R
Tableau
Power Bi
Excel
Data Cleaning
Data Visualization
Statistical Analysis
Reporting Automation

Languages

Spanish

Native

Catalan

Advanced

English

Advanced

Italian

Intermediate

Chinese

Elementary

Education

Oct 2023 - Jun 2025

Higher Diploma in Science in Data Analytics · Science in Data Analytics

Oct 2007 - Jun 2010

Language Teacher Diploma · Language Teacher, Catalan

Oct 2007 - Jun 2010

BSc in Education · Education · Spain

Certifications & licenses

Google Data Analytics Professional Certificate

Google

Certificate In Project Management QQI Level 6

QQI

Statistics

Experience

Total positions 4

Experience in Information Technology 6 y

Avg length 1 y 11 m

Longest experience 4 y 6 m

Global Experience

Countries worked in 1 (Ireland)

Primary country Ireland

Expertise

Recent roles Production Support System Data Analyst, Fraud, IS&T Helpline Data Analyst, IS&T, Quality Audit Fraud Investigator Analyst

Main industries Information Technology, Transportation, Retail

Main business areas Audit, Quality Assurance, Business Intelligence

Qualifications

Highest degree Bachelor

Certifications earned 2

Profile

Created

November 2025

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Frequently asked questions

Have questions? Find more information here.

Where is Veronica based?

Veronica is based in Madrid, Spain.

What languages does Veronica speak?

Veronica speaks the following languages: Spanish (Native), Catalan (Advanced), English (Advanced), Italian (Intermediate), Chinese (Elementary).

How many years of experience does Veronica have?

Veronica has at least 8 years of experience. During this time, Veronica has worked in at least 4 different roles and for 2 different companies. The average length of individual experience is 2 years and 11 months. Note that Veronica may not have shared all experience and actually has more experience.

What roles would Veronica be best suited for?

Based on recent experience, Veronica would be well-suited for roles such as: Production Support System Data Analyst, Fraud, IS&T Helpline Data Analyst, IS&T, Quality Audit Fraud Investigator Analyst.

What is Veronica's latest experience?

Veronica's most recent position is Production Support System Data Analyst, Fraud at Apple International Distribution.

What companies has Veronica worked for in recent years?

In recent years, Veronica has worked for Apple International Distribution and AppleCare.

Which industries is Veronica most experienced in?

Veronica is most experienced in industries like Information Technology, Transportation, and Retail.

Which business areas is Veronica most experienced in?

Veronica is most experienced in business areas like Audit, Quality Assurance, and Business Intelligence. Veronica also has some experience in Information Technology, Operations, and Legal.

Which industries has Veronica worked in recently?

Veronica has recently worked in industries like Information Technology, Transportation, and Retail.

Which business areas has Veronica worked in recently?

Veronica has recently worked in business areas like Audit, Quality Assurance, and Business Intelligence.

What is Veronica's education?

Veronica holds a Bachelor in Education.

Does Veronica have any certificates?

Veronica has 2 certificates. These include: Google Data Analytics Professional Certificate and Certificate In Project Management QQI Level 6.

What is the availability of Veronica?

Veronica is immediately available full-time for suitable projects.

What is the rate of Veronica?

Veronica's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.