Carlos F.-Open to hybrid international roles and travel across Europe | Belgian / EU Citizen
Check rate
Experience
Expert in Management related AI output work reviews
Several AI Labs,
Work with the top AI Labs to evaluate and correct AI work output for providing human input to reinforced learning.
Program Director
Undisclosed US Software Company
- Led to success phase-one of a new 6M€ international claims program (to replace many systems) for a large EU insurance: delivered TOM, implementation metrics, and detailed scope including AI fraud detection, personalized communication modules. Added Agentic AI document language translation for all documents.
Partner Iberia
Cambridge Management Consulting
- Digital Transformation Consulting: Program Assurance, AI strategy, AI-enabled cost optimization, software cycle. Led definition and delivered TOM and business cases.
Independent Advisor on growth
several companies
- AI-powered AML, Legal-tech, Digital accessibility tech.
Insurance Solutions Lead Europe, Global AXA Client Partner
Hexaware Technologies
- Defined account strategy, led execution and delivery for a global insurance (Europe, Asia, Latam, Africa) account generating EUR 13M in new revenue and adding 7 new clients.
- Co-led solution development with client for improved (efficient) Software Engineering process for AXA Belgium and AXA Group Operations, defining TOM. Achieved ROI in 4 months, TOM implementation in 10 months, beating business case. Included AI powered: scope analysis, coding support, QA & test, CI/CD, etc.
- Co-led implementation of new AI powered Policy administration for P&C (to replace many systems) from Duck Creek in AXA Mexico. Focus: risk management, integrations, AI powered QA.
- Launched AI use case presentations (from June 2023) to different AXA companies.
Consulting Director
Cavendish Management Resources
- Advised SMEs on more than 50 digital transformation initiatives, focused on target operating model, de-risking implementation of growth plan, and tangible cost/benefit.
Director Client Partner, Digital Services
EPAM Systems
- Turned around and delivered -on plan-, a complex digital marketplace program valued at more than EUR 7M with 80+ professionals across 3 locations, 3 countries.
- Expanded IT TOM by enhancing software development life cycle with DevOps, CI/CD and automated QA integration. Adding 15 FTE more to team, some 1.5M EUR/year.
Guest teacher
IE Business School
Previously, Vlerick & Solvay.
Vice President/Country Manager Spain
NIIT Technologies
- Owned business strategy and execution in Spain, delivering 45% growth during crisis years while winning 4 new blue-chip logos, expanding services, and renewing annual business.
- Held full responsibility for a EUR 9M operation with 12 clients (Iberia, Banco Santander, Bank of America Merrill Lynch, Pullmantur, Banco Inversis, Solimat, and Gas Natural). Led 140 staff, including 3 directors, and 3 account managers. Leading the phased integration of acquired company into a global TOM with change support.
- Built a European Digital Competency Centre scaling to 15 to 40 professionals in 6 months (4M USD/year), using Agile Development, DevOps, data analytics, SAP, cloud, mobile, and web. Led definition of TOM, service offerings, SLAs, OLAs & all operational processes in a global delivery chain.
Vice President, Belgium
NIIT Technologies
- Managed IT services operations in Belgium, including contract renewal for KBC.
- Participated in the definition and execution of a EUR 6M successful acquisition of a 120-person IT services company in Spain.
Director / Owner
CFR Consulting
- Led program delivery of an insurance data warehouse initiative (5M€) for AG Insurance, enabling Solvency II compliance (key Audit recommendation) in record time and solving a two-year delay.
- Developed market entry and growth strategies for 2 large global IT services companies in Belgium and Spain. This included business target segmentation, TOM, integration into global capabilities and portfolio of offerings.
Sabbatical: Research on “IT Outsourcing & offshoring success in Europe”
Self-employed
- Researched why IT outsourcing and IT offshoring are different in Europe and what makes them successful
Director Group Dev. & IT (Global CIO)
AXA Art
- Full responsibility for business process and IT transformation reporting to the board in a global specialist insurer with EUR 150M GWP, around 200 employees, and 10 international locations (Europe, USA, HK). Team of 20 staff plus large outsourced projects in India.
- Implemented the one company concept TOM, solving a three-year delay by delivering a web-based digital policy administration and ERP rollout in one year across 5 countries.
- Reduced application management cost by 30% (to 3M €/year) and improved infrastructure system availability to 99.5% at same cost.
- Led addition of batch processing capabilities with RPA (Robotic process Automation) enhancing application functionality and reducing renewal costs by 60% (1M€/year).
IT Director
AXA Belgium
- Led a 115+ team to deliver services for bank and insurance operations including Life Retail, HR and Finance (SAP), AML, BI and DWH
- Delivered a digital transformation program for life insurance business with web front-end for agents and brokers, enterprise customer information file, reengineering of two legacy systems and enterprise DWH, reducing operational errors by 90%
- Led transformation initiatives for the IT division (500+ staff, 60 managers, 10 directors, 150M EUR/year)
- Achieved 7.5M EUR yearly savings and delivered over 25 successful projects by creating a 150+ person ITO/BPO offshore delivery capability using multi-sourcing and risk mitigation
- Achieved 5M EUR yearly savings reducing non-discretionary IT expenses using Six Sigma
- Implemented strategic planning, portfolio, program and project management (PMI, TOGAF, CMMI, COBIT, ITIL) and compliance frameworks (SOX, AML, Basel II, Patriot Act, BCP/DR)
- Enhanced architecture department capability (30 staff) with new mission, training and coaching
Senior Manager
EDS EMEA
- Led three large IT strategy and digital transformation consulting assignments for Toyota Marketing Europe, AXA Belgium and Daikin Europe, all of which led clients to engage EDS for implementation
- Led a large internal program to create an EMEA ITO/BPO delivery organization with 16,000 developers and 8,000 service delivery and customer service staff across EMEA using consolidated competency centres and industry standard processes (CMM, ITIL)
- As EMEA Sales Support Manager for large ITO/BPO proposals (250M USD+), led development of technical solutions, full-range cost models and detailed transition plans for outsourcing, ERP implementations, application support, infrastructure management, call centres and workstation roll-outs
- Managed up to 60 people across EMEA and played key roles in projects for Banco di Roma, Hungarian Telecom, Rolls-Royce Aerospace and UK Inland Revenue
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Insurance, Information Technology, Tourism, Utilities, and Aerospace and Defense.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Strategy, Project Management, Sales, Business Intelligence, and Operations.
Summary
Executive leader with international experience across consulting, IT services, insurance, banking, travel, and digital commerce. Track record of leading digital transformation, large-scale programs, client growth, operating model change, sourcing initiatives, and M&A integration with accountability for revenue, cost, service quality, and delivery performance. Experienced in building executive client relationships, delivering growth and profits, turning around complex programs, scaling global delivery and cross-border teams, use of AI while delivering measurable results.
Skills
Digital Transformation
Business Growth
P&L Ownership
Technology Consulting
Client Partner
Cio, It Leader
Insurance & Financial Services
M&A Integration
Global Delivery
Vendor Management
Agile
Data & Analytics
Compliance
Risk & Controls
Executive Stakeholders
Itil
Cmmi
Six Sigma
Lean
Pmi Program & Project Management
Portfolio Management
Scrum
Agile Software Development
Cloud Computing
Sql
Nosql
Design Thinking
Program Assurance
Risk Management
Togaf
Cobit
Change Management
Languages
Education
Catholic University of Louvain (KUL)
MBA, IT Management & Intl Business · IT Management · Belgium
MBA program now in Vlerick School. Major in Management Informatics and International Business
Catholic University of Peru
B.Sc. coursework completed · Economics · Peru
Completed the courses of the B.S. in Economics
Certifications & licenses
Agile Project Management for Digital Projects
Politecnico di Milano
Ethical Influence Practitioner
Cialdini Institute
AI for Everyone
DeepLearning.AI
Generative AI for Everyone
DeepLearning.AI
AI Strategy and Governance
Wharton Online
AI for Business
Wharton Online
Agile Software Development
CMMI
COBIT
Change Management
Cloud Computing
Design Thinking
Lean
NoSQL
PMI Program & Project Management
Portfolio Management
Program Assurance
Risk Management
SQL
Scrum
Six Sigma
TOGAF
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Carlos is based in Madrid, Spain and can operate in on-site, hybrid, and remote work models.
Carlos speaks the following languages: Spanish (Native), English (Advanced), French (Advanced), Italian (Intermediate), Dutch (Elementary), Portuguese (Elementary).
Carlos has at least 30 years of experience. During this time, Carlos has worked in at least 15 different roles and for 14 different companies. The average length of individual experience is 2 years. Note that Carlos may not have shared all experience and actually has more experience.
Based on recent experience, Carlos would be well-suited for roles such as: Expert in Management related AI output work reviews, Program Director, Partner Iberia.
Carlos's most recent position is Expert in Management related AI output work reviews at Several AI Labs,.
In recent years, Carlos has worked for Several AI Labs,, Undisclosed US Software Company, Cambridge Management Consulting, several companies, and Hexaware Technologies.
Carlos is most experienced in industries like Banking and Finance, Insurance, and Information Technology. Carlos also has some experience in Tourism, Utilities, and Aerospace and Defense.
Carlos is most experienced in business areas like Information Technology, Strategy, and Sales. Carlos also has some experience in Project Management, Business Intelligence, and Operations.
Carlos has recently worked in industries like Information Technology, Banking and Finance, and Insurance.
Carlos has recently worked in business areas like Strategy, Information Technology, and Product Development.
Carlos attended Catholic University of Louvain (KUL) for IT Management.
Carlos has 23 certificates. Among them, these include: Agile Project Management for Digital Projects, Ethical Influence Practitioner, and AI for Everyone.
Carlos is immediately available part-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 7 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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