Karolina Müller-Project Manager International Operations & Head of International HR
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Experience
Project Manager International Operations & Head of International HR
DIRKS Distribution Verwaltungs GmbH
- Implemented cross-border logistics KPIs and digitized reporting, reducing SLA breaches by 30%.
- Integrated advanced supply chain systems, delivering 10% cost savings.
- Defined and harmonized global HR strategies across multiple branches.
- Rolled out global talent development initiatives and HR systems to support business growth.
Founder & Strategic Consultant
Müller Consulting
- Advised C-level executives on market entry, restructuring, and scaling strategies.
- Delivered Lean Six Sigma projects in logistics, HR, and service delivery.
- Designed HR frameworks, managed M&A transitions, and coached leadership teams.
- Supported startups and established firms in process redesign and go-to-market alignment.
Director of Operations DACH & Head of European Delivery
Epiq Systems
- Directed multi-country operations with full P&L accountability.
- Established a new delivery center in Poland, scaling to 150 employees.
- Implemented KPI frameworks, SOPs, and performance systems, increasing efficiency.
- Partnered with global VP on board-level planning and regional growth.
- Acted as senior escalation contact for enterprise clients during major transitions.
AVP, Team Leader / Deputy Department Head
Credit Suisse Group AG
- Led international teams in settlements, custody, and tax support.
- Executed large-scale process migrations from the UK, Switzerland, and Singapore.
- Drove digital transformation of IT systems and workflows, improving service delivery.
Industry experience
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Experienced in Banking and Finance, Professional Services, and Transportation.
Business area experience
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Experienced in Operations, Information Technology, Human Resources, Project Management, Supply Chain Management, and Strategy.
Summary
Multilingual executive with 20+ years of cross-border leadership across EMEA and APAC, specializing in HR transformation, delivery operations, and post-M&A integration. Scaled delivery hubs to 200+ FTE, introduced Lean performance frameworks, and led enterprise-wide programs with full P&L ownership.
Trusted board advisor known for aligning talent, process, and strategy to drive sustainable growth.
Skills
- Executive Leadership
- Hr Transformation
- Operations (Ssc/Bpo)
- M&A Integration
- Board Advisory
- Risk & Governance
Languages
Education
University of Wroclaw
Anthropology · Wrocław, Poland
University of Wroclaw
Law · Wrocław, Poland
Certifications & licenses
Certified Court Mediator
Certified Green Belt – Project Management & Lean Six Sigma
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Karolina is based in Wrocław, Poland.
Karolina speaks the following languages: Polish (Native), English (Advanced), German (Intermediate).
Karolina has at least 20 years of experience. During this time, Karolina has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 5 years and 11 months. Note that Karolina may not have shared all experience and actually has more experience.
Based on recent experience, Karolina would be well-suited for roles such as: Project Manager International Operations & Head of International HR, Founder & Strategic Consultant, Director of Operations DACH & Head of European Delivery.
Karolina's most recent position is Project Manager International Operations & Head of International HR at DIRKS Distribution Verwaltungs GmbH.
In recent years, Karolina has worked for DIRKS Distribution Verwaltungs GmbH and Müller Consulting.
Karolina is most experienced in industries like Banking and Finance, Professional Services, and Transportation.
Karolina is most experienced in business areas like Operations, Information Technology, and Human Resources. Karolina also has some experience in Project Management, Supply Chain Management, and Strategy.
Karolina has recently worked in industries like Transportation and Professional Services.
Karolina has recently worked in business areas like Human Resources, Project Management, and Supply Chain Management.
Karolina attended University of Wroclaw for Anthropology.
Karolina has 2 certificates. These include: Certified Court Mediator and Certified Green Belt – Project Management & Lean Six Sigma.
The availability of Karolina needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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