Ahmed Shawky - AI Linguistic / Language Contributor

Q: Where is Ahmed based?

Ahmed is based in Berlin, Egypt .

Q: What languages does Ahmed speak?

Ahmed speaks the following languages: Arabic (Native), German (Advanced), English (Intermediate) .

Q: How many years of experience does Ahmed have?

Ahmed has at least 7 years of experience. During this time, Ahmed has worked in at least 9 different roles and for 5 different companies . The average length of individual experience is 1 year and 9 months . Note that Ahmed may not have shared all experience and actually has more experience.

Q: What is Ahmed's latest experience?

Ahmed's most recent position is AI Linguistic / Language Contributor – German & Arabic at Alignerr .

Q: What companies has Ahmed worked for in recent years?

In recent years, Ahmed has worked for Alignerr , Shopify , Callnovo , and Teleperformance .

Q: Which industries is Ahmed most experienced in?

Ahmed is most experienced in industries like Retail , Information Technology , and Professional Services . Ahmed also has some experience in Telecommunication and Tourism .

Q: Which business areas is Ahmed most experienced in?

Ahmed is most experienced in business areas like Customer Service , Product Development , and Research and Development . Ahmed also has some experience in Information Technology , Human Resources , and Logistics .

Q: Which industries has Ahmed worked in recently?

Ahmed has recently worked in industries like Retail , Information Technology , and Professional Services .

Q: Which business areas has Ahmed worked in recently?

Ahmed has recently worked in business areas like Customer Service , Product Development , and Research and Development .

Recommended expert

Berlin, Egypt

Check rate

Experience

Jan 2025 - Present

1 year 4 months

AI Linguistic / Language Contributor – German & Arabic

Alignerr

Contributed to multilingual AI development by performing a wide range of language-related tasks in German, Arabic, and English
Participated in AI voice recording and validation projects to support speech recognition and voice synthesis
Provided linguistic insights and feedback to improve AI model performance across different languages and dialects
Adapted to different task platforms and maintained high accuracy, consistency, and deadline compliance

Oct 2024 - Jan 2025

4 months

Customer Support Representative

Shopify

Provided support for a Shopify-based enterprise, focusing on ticket management and customer service
Resolved complex issues, prioritized customer needs, and maintained a positive and professional demeanor

Jan 2024 - Aug 2024

8 months

China

Customer Support Specialist

Callnovo

Managed an e-commerce account, optimizing product listings and handling order fulfillment
Communicated effectively with customers to resolve inquiries and issues

May 2023 - Jan 2024

9 months

Cairo, Egypt

Subject Matter Expert, AC Project

Teleperformance

Provided expert advice and guidance on specific issues, identifying and solving problems
Developed solutions and made recommendations to improve processes
Approved documents, including training materials, project plans, and marketing materials, ensuring accuracy and currency
Developed and implemented training programs for employees and customers
Mentored and coached employees to develop their skills and knowledge

Oct 2022 - Apr 2023

7 months

Egypt

Agent, AC Project

Teleperformance

Delivered timely, accurate, and professional customer service to Amazon customers
Assisted with locating packages and resolving related inquiries

Jan 2021 - Oct 2022

1 year 10 months

Egypt

Agent / Subject Matter Expert, Amazon Account

Teleperformance

Delivered customer service to Amazon customers, assisting with package location, Echo to Fire TV connections, item returns, and delivery support
Served as floor support SME, mentoring and coaching agents to enhance their skills and knowledge

Jun 2020 - Dec 2020

7 months

Egypt

Mailing and Legal Affairs Support Agent, Product Assurance

Teleperformance

Handled inbound and outbound customer interactions to address needs, complaints, and issues with products or services

May 2019 - Jun 2020

1 year 2 months

Egypt

Technical Support Agent, SKY

Teleperformance

Worked in a fast-paced call center environment to take incoming technical calls
Listened, analyzed, troubleshot, and resolved technical issues related to voice, internet, data installation, and Sony phone concerns

Feb 2019 - May 2019

4 months

Expedia Travel Advisor

Concentrix

Helped travelers find the best offers, booking flights and hotels
Ensured customer satisfaction and an enjoyable travel experience

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Information Technology, Professional Services, Telecommunication, and Tourism.

Retail

Information Technology

Professional Services

Telecommunication

Tourism

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Product Development, Research and Development, Information Technology, Logistics, and Human Resources.

Customer Service

Product Development

Research and Development

Information Technology

Logistics

Human Resources

Skills

Excellent Knowledge Of Word, Excel And Powerpoint
Excellent Knowledge Of Internet Usages And Research
Excellent Presentation, Organization And Communication Skills
Hard Worker, Energetic And Self Motivated
Effective Planner, Inspiring, Patient, Cooperative, Initiative And Creative
Ai Data Annotation (German, Arabic, English)
Ai Voice Recording & Validation

Languages

Arabic

Native

German

Advanced

English

Intermediate

Education

Oct 2014 - Jun 2018

Faculty of Languages and Translation, Alazhar University

Bachelor of Languages and Translation, Translation Major · German Language and Literature, Translation · Cairo, Egypt · Higher Good

Certifications & licenses

Certified German SME

Statistics

Experience

Total positions 9

Experience in Retail 3 y

Avg length 9 m

Longest experience 1 y 9 m

Global Experience

Countries worked in 2 (Egypt, China)

Primary country Egypt

Expertise

Recent roles AI Linguistic / Language Contributor – German & Arabic, Customer Support Representative, Customer Support Specialist

Main industries Retail, Information Technology, Professional Services

Main business areas Customer Service, Product Development, Research and Development

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Created

November 2025

Last Update

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ahmed based?

Ahmed is based in Berlin, Egypt.

What languages does Ahmed speak?

Ahmed speaks the following languages: Arabic (Native), German (Advanced), English (Intermediate).

How many years of experience does Ahmed have?

Ahmed has at least 7 years of experience. During this time, Ahmed has worked in at least 9 different roles and for 5 different companies. The average length of individual experience is 1 year and 9 months. Note that Ahmed may not have shared all experience and actually has more experience.

What roles would Ahmed be best suited for?

Based on recent experience, Ahmed would be well-suited for roles such as: AI Linguistic / Language Contributor – German & Arabic, Customer Support Representative, Customer Support Specialist.

What is Ahmed's latest experience?

Ahmed's most recent position is AI Linguistic / Language Contributor – German & Arabic at Alignerr.

What companies has Ahmed worked for in recent years?

In recent years, Ahmed has worked for Alignerr, Shopify, Callnovo, and Teleperformance.

Which industries is Ahmed most experienced in?

Ahmed is most experienced in industries like Retail, Information Technology, and Professional Services. Ahmed also has some experience in Telecommunication and Tourism.

Which business areas is Ahmed most experienced in?

Ahmed is most experienced in business areas like Customer Service, Product Development, and Research and Development. Ahmed also has some experience in Information Technology, Human Resources, and Logistics.

Which industries has Ahmed worked in recently?

Ahmed has recently worked in industries like Retail, Information Technology, and Professional Services.

Which business areas has Ahmed worked in recently?

Ahmed has recently worked in business areas like Customer Service, Product Development, and Research and Development.

What is Ahmed's education?

Ahmed holds a Bachelor in German Language and Literature, Translation from Faculty of Languages and Translation, Alazhar University.

Does Ahmed have any certificates?

Ahmed has 1 certificate: Certified German SME.

What is the availability of Ahmed?

Ahmed is immediately available full-time for suitable projects.

What is the rate of Ahmed?

Ahmed's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.