OZG Experts in Germany

Deployment SAP HANA - SuccessFactors

• Implementation of sub-modules Recruiting + EC Benefits + TeamGoals
• Global rollout with adaptation to country-specific legal requirements incl. standardization
• International stakeholder management
• Onboarding of new group companies in Kenya and Greece regarding SAP SuccessFactors

Public sector, regulated environment with legal deadlines and interfaces to justice, finance offices, and authorities. Took over a software product, condition unknown. The handover reported 89 percent completion.

Description / Results:

Review of the current state showed only two months of remaining runtime until year-end. Stabilized the product base in four weeks, including setup. Process logic proven instead of estimated: 181 workflows with 28 steps each verified against the legacy system.

• Automation of the database major / minor releases for the TKeasy project

• Concept for database major / minor release automation

• As-is analysis

• Evaluation of Redgate Flyway functionality

• Concept creation

• Products: Redgate Flyway, GitHub, Quest, Erwin Data Modeller, Oracle, Atlassian Jira, Atlassian Confluence

• Skills: Docker, Continuous Delivery, Continuous Integration, Redgate Flyway, Major Releases, Minor Releases

• Responsibility, also as rollout manager, for the successful transition of a basic OZG platform into the client's standard operations by planning and implementing measures along Service Transition and Service Operation according to ITIL, including workshops in a SAFe environment with more than 40 operational stakeholders
• Building and maintaining cross-organizational stakeholder relationships by organizing and running various information sessions on technical configurations and user guides (platform and EfA services)
• Designing and improving various operational and project documents such as the ITIL operations manual, OLA, SLA, service support concept and rollout instructions
• Modeling project-based processes according to BPMN 2.0, EPK and UML related to OZG services with the goal of integrating them into the operational e-government process landscape (SOA)
• Coordinating operational stakeholders and KPI reporting to the project management team using agile methods according to SAFe
• Tech stack / tools: Microsoft 365 (SharePoint, OneNote, Outlook, Teams), Skype for Business, Cisco Webex, ADONIS, MindManager, Jira, Confluence

• Led hybrid projects (agile and classic) to deliver administration-specific software (application processes) for use across state and federal state boundaries
• Developed tailored specialist and funding processes in the areas of energy saving, business support, and export control for internal case processing use
• Helped shape internal projects such as secure connection to the document management system and integration of authentication components in the context of the Online Access Act
• Analyzed the connection of internal specialist applications to the ERiC client for transmitting payment runs to tax offices
• Built and led the Project Management Office (PMO), moderated weekly management meetings
• Program leadership and operational project leadership, coordination with departments and stakeholders
• Developed and implemented a comprehensive project governance structure, including change and communication concepts
• Performed risk analyses and derived countermeasures
• Built standardized reporting and efficient resource management
• Developed forecasting models for effort estimation, budget, and resource control
• Built and optimized PMO functions to manage multiple programs
• Advised on innovation and modernization measures
• Used IntelliJ IDEA, Git, Keycloak, Docker, Maven, Jenkins, SVN

• Did not take on any project assignments during this period
• Conducting coaching sessions, workshops, trainings and facilitation assignments

Project content: The use of “Generative Pretrained Transformer” technologies (GPT) will massively change the world of work in the coming years. ITZBund is developing a base service for this, which can be used by its 200 customers. This base service is offered as an on-prem and a cloud variant. Started in 12/23, from 05/24 productive systems (based on MVP) could already be rolled out and operated successfully for several agencies and federal ministries.

Project metrics:

• Budget in 2024 approx. €20M
• approx. 70 people in the core project context
• regular (indirect) contact with approx. 80 people in the wider project environment

My main tasks:

• Overall responsible external project manager
• Project definition phase/project setup and establishment of the project organization
• Strategic and operational project planning, as well as shaping and ongoing adjustments of the project
• Ongoing coordination with project owners and stakeholders in ITZBund
• Ongoing coordination with subproject managers, agile roles and other project staff
• Responsibility for project controlling, quality management, risk management and change management
• Responsibility for providing the base service on on-prem and cloud environments and its continuous development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a partner project of a federal ministry and provision of an MVP
• Coordination with agile teams
• Coordination with operations, release and deployment
• Responsibility for the implementation of the first customer projects
• Responsibility for creating an AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a subproject for marketing activities
• Support in building an efficient proposal process
• Stakeholder management

Methodology:

• V-Model XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, SharePoint, Miro

• Redesigning cablewise infrastructure with CAT 8.1 keystones, measuring the speed and quality of the new installation with Pockethernet, documentation at a local saddlery
• CAT 8.1 installation and building a data center, site linking, VPN and VLAN configuration for a local car dealership, implementation of IT-Security standards like virus protection (G Data) and firewalling (OPNSense)
• Relocation of a tax office with redesign of the IT infrastructure, virus protection (G Data) and backup solutions (QNAP)
• Planning, conception and implementation of an inhouse data center, BSI-compliant for commercial laundry (including Proxmox-based virtualization of existing infrastructures, QNAP, G Data, OPNSense, APC)
• Implementation and conception of security solutions in the SME sector
• Collaboration on the IT-security concept for the Bremen network of authorities (in the dLAN network)
• Creation of IT-security concept VOIS (modules MESO, KFZ/iKFZ) including audit preparation for KBA
• Expansion of the IT-security concept for the online service for electronic residence registration (eWA) to include use as an eFA (one-for-all) service (nationwide)
• Expansion of the IT-security concept to include modules wos & wvp
• Concept development for the implementation of DIN SPEC 27076 at MSEs and SMEs
• Creation and evaluation of emergency concepts
• Creation and evaluation of response actions and BCM plans
• Assessment of existing business continuity management (ISO 22301)
• Development of BCM strategy options
• Conducting awareness training

• Overall responsibility for a strategic digitalization program with 4 subprojects (including introduction of DMS, customer service automation, data integration)
• Stakeholder management at department head level, leadership of interdisciplinary teams, reporting to the board
• Support for software selection & technical integration (including SaaS applications)
• Tools & methods: Jira, Confluence, MS Teams, BPMN, Power BI
• Industry: Energy supply
• Role: Program Manager, Solution Architect, Change Manager

• Setting up and growing the business unit
• Stakeholder management
• Conducting and facilitating workshops to gather requirements
• Requirements analysis and solution design
• Backlog management
• Project planning and management
• Resource planning

Industry: digital sovereignty, public sector

Content:

• Project steering (teams: consulting, development, testing, deployment/operations)

Products and standards:

• Jira, Confluence, Asana, Miro, Mural
• Open Source, Keycloak, Open Xchange, ownCloud

• Initial assessment of requirements based on a business value prioritization framework
• Identification of issues as well as requirement gathering and evaluation using UML, BPMN, and design thinking methods for iterative requirements analysis through interviews and workshops
• Use of user story mapping in Miro to visualize and align functional requirements (e.g. correct transmission of all application data and attachments to the specialist system) as well as non-functional requirements (e.g. complete and verifiable deletion of an applicant's data) with stakeholders
• Proactive stakeholder management of internal and external stakeholders from public authorities, business units, organizations, and companies
• Preparation of status reports to communicate project progress and upcoming tasks transparently
• Responsibility for a REST-based integration solution (middleware) for secure data exchange between core systems and external specialist applications; ensuring stability and performance in day-to-day operations
• Support for Product Owners in prioritizing backlog items and in product discovery
• Communication of planning to internal and external stakeholders as well as interim assumption of Product Owner tasks and responsibilities during a staff change

• Under the OZG framework, the annex services for the ID card – loss reporting and exemption from the ID requirement – are prioritized as a core service. The EfA online service was developed under the lead of Hamburg. The goal is the statewide roll-in at the ID card offices in Schleswig-Holstein.
• Overall responsibility for planning, control, and roll-in of the annex services
• Coordination between Dataport, the State of Schleswig-Holstein, and the municipal ID card offices
• Management of reuse contracts and integration with existing specialized procedures
• Conducting information sessions for the ID card offices
• Test management and phased go-live
• Rollout management, stakeholder management, OZG, EfA principle, FIM, reuse management