ISDN Experts in Germany

• Analysis of technical and economic feasibility
• Creation of a detailed project plan including time and resource management
• Requesting and evaluating offers, selecting components, and managing suppliers
• Coordination of all involved trades (e.g. electricians, installation companies)
• Monitoring the construction work and ensuring deadlines, budgets, and quality standards are met
• Acceptance and commissioning of the PV system including documentation
• After project completion: optimizing monitoring and supporting grid connection

• Mobile Device Management (MDM) for iOS devices (iPads, iPhones)
• Management, configuration and rollout of policies, apps and security measures
• eSIM setup & management as well as management of mobile plans and contracts
• User management (create, block, delete) in the SecurePIM security solution
• Device registration, preparation and setup of devices with Windows 10/11 and peripherals
• 1st & 2nd level support and handling of IT requests via the ticket system
• Troubleshooting, fault isolation and repair of devices
• Creating and maintaining guides, training new users and handling user questions

• Designed and specified the technical network integration of a new business-critical application system (MUREX) in the capital markets area in a complex interface and outsourcing environment.

• Created component specifications, a catalog of measures and an implementation plan.

• Ensured proper integration of the developed results in line with the bank’s framework: IT compliance, IT security, change and release management.

• Selected and integrated a new service provider for the bank; moved critical bank applications to the provider.

• Designed, implemented and supported the new Cisco network and Fortinet security setup at the service provider data center.

• Acted as technical interface between the bank, service providers and consulting partners.

• Supported and further developed the network and security infrastructure (clients, servers, networks); performed error analysis and implemented solutions within agreed service levels.

• Analyzed and diagnosed all security and network failures, glitches and malfunctions.

• Initiated continuous improvements to ensure efficient resource use and acceptable response times for users.

• Provided network support in a financial services organization and prepared operational changes on production banking network infrastructure for both large and small projects within strict change management discipline.

• Designed, defined, tested, governed and improved engineering standards.

• Performed the role of network architect for medium to large projects involving team resources.

As part of the preparation and operational support of a business succession:

• Company analysis: Analysis of the overall economic, organizational and structural situation (current state, strengths/weaknesses, risk potentials)
• Process analysis: Recording and documentation of all relevant business processes (BPMN, UML) in the areas of management, finance, procurement, sales and operations
• Process optimization: Identification of weaknesses and inefficiencies, development and operational implementation of improvement measures
• Stakeholder management: Identification and analysis of all relevant internal and external stakeholders; structured communication and coordination with previous and future owners, shareholders and employees
• Change management: Supporting the workforce and management through the handover process; building acceptance and trust among all participants
• Governance & documentation: Creation and handover of structured operation manuals, process documentation and organizational handbook for the new business owner
• Risk & vulnerability analysis: Assessment of operational and strategic risks in the handover process and development of recommended actions
• Operational support: Interim takeover of leadership tasks; ensuring business continuity during the transition phase

• Successfully certified as Professional Scrum Master (PSM I)
• Further training in AI trends, prompt engineering, and tools (ComfyUI, SD3.5, Flux, Loras)
• Market analysis for the strategic realignment of the service portfolio

• Customer service reorganization at DCS Digital Charging Solutions, Munich

• Management of nearshore service providers

• Implementation of scorecard, quality management and CSAT definitions, customer loyalty

• Customer service reorganization strategy at TWS Total Webhosting Solutions Group, Amsterdam

• Brand consolidation

• Webhosting mass market customer service strategy

• Quality management and CSAT management definition, upselling

• Provider strategy for nearshore customer service, RFP process at Advanzia Bank, Luxembourg

• Definition of upsell campaigns for business customers from ISDN to NGN (VoIP) at 1&1 Versatel GmbH

• Customer approach, migration conditions, order entry, service delivery, end-to-end processes, customer communication

• Definition of customer service processes (telco, mass market, use cases) at E.ON Broadband, Avacon Connect GmbH, Berlin and Sarstedt

• Order entry, field sales processes, commission accounting, CRM system requirements (MS Dynamics), service provider management

• Definition of service sheets for phone and written contacts (skill definition, forecasting process, SL measurement, quality measurement, scorecard, bonus-malus) at Lechwerke (LEW), Augsburg

• Support in the tender process for selecting service providers

• As-is analysis of the existing heterogeneous telecommunications infrastructure (128 locations)
• Requirements analysis for call center solution and VoIP / Unified Collaboration and Communication services
• Creation of a solution proposal and a technical concept
• Tendering for the new services
• Contract negotiations
• Support during the pilot phase

• Redesigning cablewise infrastructure with CAT 8.1 keystones, measuring the speed and quality of the new installation with Pockethernet, documentation at a local saddlery
• CAT 8.1 installation and building a data center, site linking, VPN and VLAN configuration for a local car dealership, implementation of IT-Security standards like virus protection (G Data) and firewalling (OPNSense)
• Relocation of a tax office with redesign of the IT infrastructure, virus protection (G Data) and backup solutions (QNAP)
• Planning, conception and implementation of an inhouse data center, BSI-compliant for commercial laundry (including Proxmox-based virtualization of existing infrastructures, QNAP, G Data, OPNSense, APC)
• Implementation and conception of security solutions in the SME sector
• Collaboration on the IT-security concept for the Bremen network of authorities (in the dLAN network)
• Creation of IT-security concept VOIS (modules MESO, KFZ/iKFZ) including audit preparation for KBA
• Expansion of the IT-security concept for the online service for electronic residence registration (eWA) to include use as an eFA (one-for-all) service (nationwide)
• Expansion of the IT-security concept to include modules wos & wvp
• Concept development for the implementation of DIN SPEC 27076 at MSEs and SMEs
• Creation and evaluation of emergency concepts
• Creation and evaluation of response actions and BCM plans
• Assessment of existing business continuity management (ISO 22301)
• Development of BCM strategy options
• Conducting awareness training

• The client is undergoing a comprehensive transformation. All SAP ECC landscapes worldwide are being migrated to SAP S/4HANA, with the goal of introducing a global standard template.

• The program also includes the migration and modernization initiative "RISE with SAP", which may involve migrating selected country installations to the SAP Private Cloud.

• On the stakeholder side, the program's reporting line extends up to the company's board and the implementation partner's board.

• Fiserv Germany's ERP landscape currently includes several non-standard SAP tools and applications that extend the ECC environment's functionality and often integrate with downstream systems. As part of the move to SAP S/4HANA, it is essential to assess the core functionality, integration points, and future viability of these applications to determine their alignment with the target architecture.

• The focus of the role is to provide expert advice and assessment to define the scope, strategy, and roadmap for migrating Fiserv Germany's SAP ECC system to SAP S/4HANA.

• SAP's recommended best practices are followed, and a structured approach is used to ensure a smooth transition with minimal disruption while maximizing business value.

• This assessment forms the basis for a successful SAP S/4HANA transformation, ensuring alignment with industry best practices, regulatory compliance, and future scalability.

• Migration strategy definition – evaluating available transition approaches based on business objectives, technical feasibility, and SAP best practices.

• Technical readiness assessment – conducting a system analysis to assess compatibility, custom code impact, data volume management, integration points, and infrastructure readiness for SAP S/4HANA.

• Business process impact analysis – reviewing the latest business process documentation to define the scope and effort needed to implement required functions in SAP S/4HANA and identify process optimization opportunities.

• Roadmap for non-SAP systems and applications – evaluating third-party and legacy applications for SAP S/4HANA integration and recommending consolidation, migration, or replacement strategies.

• Deployment & implementation planning – defining a phased rollout approach, including project timelines, risk mitigation strategies, and key milestones aligned with business priorities.

• The transformation is carried out in phases: the discovery phase leads to the explore phase, which then leads to the design phase and finally to the implementation phase.

• Program management

• Change management

• Requirements management

• Transition management

• Stakeholder management

• Risk management

• Comprehensive coordination

• Focus on EBICS optimization and further development of the customer’s internal EBICS application
• Business and technical consulting for Aareal First Financial Solutions AG on products and applications of the EBICS standard in the areas of operations and further development, as well as project-related communication with external development partners and the product vendor to map the relevant optimizations on a technical level
• In the role of business coordinator, consulting on content-related and regulatory requirements as well as technical prerequisites and needs, and consolidating these on a business level
• Consulting on the use of EBICS formats
• Review of the current EBICS standard for potential optimizations and further development
• Analysis of the current state to identify further development potential and derive suitable recommendations for action, taking regulatory requirements into account
• Carrying out EBICS tests during the project
• Responsible on a business level for requirements management, and in this context capturing and documenting requirements for such tests
• Design of a functional and long-term test management approach
• Execution and evaluation of tests
• Consulting on sustainable quality assurance and audits
• Project languages: German and English
• Tools/methods: MS Project, MS Office, MS Visio, TestRail, Confluence, Jira, Business Logics Bank Rechner, Business Logics test data generator, Business Logics banking tool, Business Logics test system, DBEAVER, Squirrel, Unix virtual machines, WinSCP, Kitty, PuTTY, various Aareal Bank products, online banking portal, Aareal Sign, core banking system, SAP Blue Eagle, SAP RE-FX, Aareon Wodis Sigma, Haufe Real Estate Wowinex, GAP Group Immotion, UTS Karthago, SAP IS-U/Waste, SIV kVASy, various EBICS clients

• Projects for federal networks (NdB).
• CR management, EoL change requests, design and documentation according to ITSCM.
• Data center planning.
• Project management and engineering subproject management.
• Software development for virtual server environments according to BSI.

• Designed and implemented a new user support tower organization as part of the global IT transformation initiative.
• Created an operating and control model for the central service desk, including downstream support units (field service, VIP support, service points).
• Performed a comprehensive as-is analysis of existing service desk and field service structures and developed a target architecture based on ITIL 4 and SIAM.
• Defined roles, responsibilities, and governance mechanisms for internal IT and external providers.
• Prepared the blueprint document Service Management & Governance Handbook (User Support) to standardize global service processes (incident, request, problem, change, knowledge, ITSCM, CSI).
• Developed a KPI and SLA framework to measure service quality and performance in global user support.
• Defined the reporting and review structure (operations meeting, service review meeting, management steering board).
• Prepared RFP documents for the external tendering of L1/L2 support services, including definition of scope, governance model, process requirements, tool integration (ServiceNow), and KPI/SLA sets.
• Supported procurement and legal departments in evaluating and negotiating vendor proposals and assisted in vendor selection and contract finalization.
• Oversaw the handover to operational support, including knowledge transfer, training of provider teams, and establishment of a continuous improvement process (CSI).
• Methods / framework / tools: ITIL 4 / ITSM, SIAM, IT4IT, ServiceNow, Jira, BPMN, operating model canvas, KPI & SLA design, governance & performance management

• User account management and creation in Active Directory
• Group management and modification in Active Directory
• Permission management on file servers
• Exchange/Outlook support
• VPN setup
• System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

• Subproject Manager / Head of Monitoring for facility management and handling operational project parts as well as coordinating operations
• CheckMK consulting: central monitoring infrastructure with CheckMK master and distributed CheckMK satellites
• Implementation of advanced monitoring approaches, integration of new plugins and customization of the CheckMK agent
• Graphic representation of performance metrics with InfluxDB and Grafana, creation of NagVis/Grafana templates and dashboards
• Monitoring of Linux/UNIX/Windows systems and active components using CheckMK agents/MRPE as well as hardware monitoring via SNMP
• Development of monitoring plugins based on Bash scripting
• Inventory and cross-disciplinary analysis for application-specific monitoring
• Concept design, testing and documentation for integrating CheckMK status messages and performance data into a higher-level umbrella system (Data Leak)
• Technical and conceptual point of contact