HTML Experts in Switzerland

• UX research, UX concept development, and UX design for an AI dialogue system with information on events, locations, public transport timetables, and special trips. Observations, remote user tests, session recordings, analytics evaluations, RapidUserTests, prototyping, etc., using Figma/Figma Make, Claude Design, and OpenAI Codex (Design)

• Since August 2025 I'm working on the Conversational AI team. We are developing an internal platform for the future of Conversational Ecommerce, powering other teams to use the Agents in their user experience. I'm deeply focused on the architecture of this project, with a particular focus on the monitoring and live evaluation of the agents.
• Played a pivotal role in business-critical operations, including Adyen client upgrades, multi-account configuration for app releases, domain migration support, and implementing a crucial BFCM hotfix to resolve a 10-minute update query (on the checkout workflow) that was blocking sales.
• Served as a key member of the On-Call rotation for over a year, leading >15 incidents, contributing to system stability, and enhancing distributed tracing via New Relic integration, deepening system-wide understanding and operational excellence.
• Conceived and delivered an MVP for a "Low Stock in Key Variants" (LSKV) index within two weeks as part of the Conversion Rate Taskforce, using statistical analysis of size curves to identify OOS products; this initiative led to a (0.9%) CVR improvement post-handover.
• Led major performance and stability initiatives, including a Ruby upgrade (YJIT, Jmalloc) that slashed average response times from 220ms to <100ms, and initiated an "Order Table Cleanup" project to manage 10M+ order records, ensuring SOX compliance and database health.
• Architected and delivered a scalable CloudFlare Worker solution for critical Apple Pay domain validation, mitigating operational risks and establishing a best-practice, automated workflow that was subsequently leveraged by multiple teams, demonstrating cross-functional impact
• Drove substantial evolution of the core e-commerce backend through consistent, high-impact contributions (130+ merged PRs), spanning critical feature delivery, complex system optimizations, and enhancing platform stability."

MVP app for shock logger to monitor and analyze transport data via BLE as a Kotlin Multiplatform solution for Android and iOS.

• Academic research, critical analysis and information synthesis
• University teaching and content evaluation
• Source verification and archival research
• Scholarly writing, editing and structured feedback
• Evaluation of complex written and audiovisual material
• Research project development and coordination

• Recording, validating and coordinating customer requirements
• Analyzing commercial processes at customers, as well as designing and implementing solution designs in Salesforce
• Designing and developing Salesforce architectures based on Sales and Service Cloud
• Maintaining and expanding own competence in order to know the new functions of Salesforce
• Taking an active role in the pre-sales phase and working closely with the sales and pre-sales teams
• Building and consolidating maturity within the team in new topics
• Actively helping to define and align own role within the DXC Best Practice
• MC Growth implementation
• AI Agentforce Agents Builder
• Agent Designer with elements.cloud
• Salesforce ORG assessments
• Process configuration mining
• Single point of contact for SFDC contacts global
• Project coordination with the EMEA and global head
• Proposal presales work with Salesforce AE and client partners for global accounts

• Solely responsible for managing procurement operations
• WTO tenders in an open procedure
• Invitation process
• Direct call-offs and mini-tenders from framework contracts
• Simap.ch, SuisseOffer.ch, Confluence, Jira, Microsoft 365 applications

• Advising insurance companies on modelling, reporting, valuations, risk management and acting as Appointed Actuary
• 2023–2025: Improvement of Solvency II software, annual financial statements (HGB, SII), process optimisation, pricing, SQL- and Python-based reports for AXA Deutschland, Cologne
• 2022–2023: Support with portfolio transfer (RAFM optimisation; impact on HGB balance sheet, SII, reinsurance; migration to msg.Life Factory) for Zurich Deutschland, Cologne
• 2021 and 2024: Redesign of Solvency II model, implementation in Python and model enhancements; testing and documentation for PK Rück, Zurich
• 2021–2023: Control calculations for policy maturity benefits; specification and testing of an administration system for product launch at Youplus, Liechtenstein
• 2021: a) Support in drafting a reinsurance contract: project management and analyses; b) Support with Solvency II reporting and multi-year planning for Allianz Leben, Stuttgart
• 2020–2021: Further development and optimisation of models with Risk Agility FM (RAFM), integration into the IFRS 17 reporting process with Unify for Allianz Slovakia and Bulgaria
• 2017–2023: Quality improvement of the RAFM model; methodology development; documentation; optimisation of reporting and planning processes; automation with Excel and Oracle SQL (on COR-Life); implementation of a life reinsurance contract; validation of mathematical figures in the administration system for SV Versicherung, Stuttgart and Mannheim
• 2015–2017: Project management and senior actuary in the development of an actuarial projection tool and in the IMAP process with the regulator; guidance of the reporting team; analyses; methodology development; process design; coordination with IT, asset management and risk management for Allianz Leben, Stuttgart
• 2016–2020: Review of cash flow models for investment projects for B Capital, Zurich
• 2015: Rebuilding of methodology for MCEV calculation based on MVBS; weakness analysis and support in addressing weaknesses for Allianz SE, Munich
• 2014: Solvency II risk capital reporting project: validation of data submissions; analyses for management and the regulator; tool development; process and documentation improvements; training of team members for Aegon Group, The Hague, Netherlands

• Solely responsible for two portfolios totaling USD 1 million with an average monthly performance of 2%
• Responsible for the investment strategy, specializing in US equities and ETFs (exchanges: NASDAQ and NYSE)
• Market, trend, data, and technical chart analysis
• Risk management – diversification, daily/weekly risk mitigation measures (rebalancing) to ensure optimal portfolio profitability

• Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support

• Technical validation of configurations, feedback flows, and reporting setups

• Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)

• Performance of UAT, functional tests, and data checks in collaboration with the department and IT

• Coordination with stakeholders from consulting, service, compliance, IT, and product management

• Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform

• Creation of documentation, test protocols, and quality-related artifacts

• Support in the preparation of internal approvals and rollouts

• Successful technical acceptance of the new feedback and reporting functionalities

• Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)

• Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments

Reduced time-to-market by optimizing CI/CD pipelines. Employees without customer VM access can now deploy. Increased system stability and performance and reduced maintenance effort through systematic database cleanup. Restricted rights for Flyway migrations versus service users. Improved transparency and decision-making basis with enhanced Grafana dashboards for response times, optimized logging, and standardization with Loki. Reduced security risks by consistently applying security best practices such as removing the public schema in PostgreSQL, individual service user permissions, and Docker security context. Facilitated knowledge transfer and sustainable process improvements by creating process diagrams and implementing various concepts. Conducted code reviews across multiple repositories.

• Support and further development of the Leegoo Builder
• Handling ad hoc requests
• Definition of rules/attributes and their rules
• Optimizing and managing SQL queries

• Led the founding of a startup for AI-based consulting products for dental practices.
• Developed and launched PraxisScore, a data-driven consulting product for economic analysis and corporate consulting of dental practices.
• Held full responsibility for technical implementation, AI integration, and structured startup setup from product idea to public launch at IDS 2025 in under three months.

• Developed a large web application for second-pillar retirement insurance (Swiss BVG, Kollektivleben) with over 1000 web pages, using an in-house modeling language and Angular for the front end and back end
• Fixed bugs in the code generator and enhanced and re-engineered the application
• Built an automated testbed
• Implemented PDF document generation with XML and Thunderhead
• Resolved issues caused by the switch to Java 21
• Replaced middleware server for insurance base data (customers, contracts) using Java/Spring, REST, OpenAPI, Docker, Kubernetes, OpenShift, Azure CI/CD pipeline, Jenkins, and GitHub

• Build prototypes, expand AI skills, and practical application in a startup context.
• Transition phase: further training in prompt engineering, APIs, AI, working on independent prototype projects, and collaborating at a friend's startup.
• Technologies: LangChain, REST, Python, Java, JS, TS, Node.