HTML Experts in Austria

Organizational Change Management for the strategic setup of a hybrid GBS rollout as part of a global, AI-driven Finance Transformation. End-to-end management of the OCM architecture in a highly complex on-, near-, and offshore partner setup [IN, PL, RO]. Successful completion of Phase 1 (Initial Strategy) and strategic pausing by the Executive Board after the early disclosure of critical vendor-side OPEX risks

• Systemic Baseline Assessment & Stakeholder Diagnostics: Evaluation of the global organization and analysis of the process landscape across 21 countries [AT, DE, CH, FR, UK, SI, RO, UA, RU, US, CD, CN, AR, MX, ZA, IN, JP] to precisely determine change requirements

• Architecting the OCM Strategy & Master Roadmap: Independent development of a comprehensive, AI-centered Change Roadmap for end-to-end management of all change initiatives across every project phase

• Data Quality & AI Agent Risk Mitigation: Auditing of Process Data Repositories (Celonis analysis); prevention of the ingestion of 58% synthetic training data to safeguard AI model reliability amid geopolitical supply chain tensions

• GBS Vendor BAFO Triage & Contractual Commitment: Critical review of Tier-1 vendor pitches and contractual commitment to a reduced Non-STP rate (from 7% to 4%) to avoid extreme manual rework with a planned FTE reduction (-63%)

• Executive Enablement & Board Alignment: Design of the GBS Transformation Executive Board Deck to strategically enable C-level executives and transparently present completely overlooked AI tokenization costs

• Targeted Change Communications & Engagement: Design and development of audience-specific communication measures to align the highly diverse, globally distributed stakeholder network

• Adoption Velocity & Resistance Measurement: Engineering of quantitative measurement tools (Pulse Check Survey) using Behavioral Dyads to identify resistance based on data and ensure sustainable success measurement

Results:

• Avoidance of disruptive misallocations: Stopping the ingestion of 58% synthetic AI-agent training data after discovering only 42% compatibility with existing processes, preventing critical GBS cascade errors
• Significant OPEX & effort reduction: Reduction of the Non-STP rate in Tier-1 vendor BAFOs from 7% to 4% alongside an impending 63% Finance-FTE reduction; avoidance of thousands of time-consuming manual correction processes
• 100% Delivery of the OCM architecture & ROI protection: Delivery of all OCM artifacts (Change Roadmap, Comms Plan, Executive Board Deck, Pulse Check Survey) and protection of ROI by identifying incalculable LLM runtime token costs

Sole responsibility for the design, development and deployment of the bilingual Qwik platform eventvideo.at. Responsible for frontend performance optimization (PageSpeed 97/100/100/100), SEO engineering with Schema.org, integration of Google Search Console and IndexNow, and building the GitHub Actions CI/CD pipeline. Requirements gathering and technical implementation.

• Performance Engineering: Google PageSpeed Score 97/100/100/100 (Performance / Accessibility / Best Practices / SEO) through frontend optimization (lazy loading, thumbnail-first, lightweight media integration)
• Full-Stack Web Development: Sole responsibility for development with the Qwik.js framework from frontend to deployment for the bilingual (DE/EN) platform eventvideo.at, marketing personalized, fully automated participant videos for sports events
• Qwik.js Resumability Architecture: Server-side rendering with minimal JavaScript hydration overhead; the page remains immediately interactive even with extensive video and event content, without a full-page load.
• API Integration: Google Search Console API and IndexNow API for automated indexing and SEO monitoring
• SEO Engineering: Schema.org Structured Data implementation for rich snippets and improved search engine visibility
• Mobile-First with minimal bundle size: CSS3 layout without UI framework overhead, consistently lean use of resources for excellent PageSpeed on desktop and mobile.
• GitHub Actions CI/CD: Automated build, test and deployment pipeline for continuous integration

Technologies: Qwik.js Framework, TypeScript, JavaScript, Internationalization (i18n DE/EN), GitHub Actions CI/CD, Google Search Console API, IndexNow API, Schema.org, Google PageSpeed Insights, Lazy Loading, CSS3, Responsive Design

I build. I advise. I think in systems. After years leading digital transformation at scale — Accenture, BP, Lidl — I made a deliberate choice: trade platform dependency for structural independence. My focus is at the intersection of AI systems, product strategy, and venture thinking. I work with operators and founders who want to move fast without losing control — of their data, their stack, their direction.

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in introducing Scrum and a SAFe-inspired quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Designing and building efficient communication and collaboration structures between multiple development teams and central stakeholders in the organization.
• Moderating and facilitating cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organizational level through targeted impediment management and escalation processes.
• Enabling teams to become more self-organized, accountable, and end-to-end responsible along the value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, business value prioritization, product strategy, roadmap planning, and effective collaboration with development teams.
• Introducing, governing, and scaling Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

Senior Expert / Program Manager

IT Services

• Management of internal projects for infrastructure modernization: setup and maintenance of test environments that realistically replicate complex customer networks.
• Resource coordination: planning server capacities and cloud resources for automated test runs.
• Implementation of CI/CD pipelines to integrate automated tests into the build process.
• Evaluation of performance bottlenecks through load testing (NeoLoad/JMeter) to ensure scalability.

Tools / Technologies: Jenkins, Docker, GIT, ButBucket, NeoLoad, Azure

Strategic & UX work at UXfocus

• UX consultant and teamlead with strong experience in UX management, UX strategy, UX methods and processes
• Moderation of customer and user workshops and team mentoring
• Led qualitative and quantitative user research activities and UX design activities
• Developed user and customer journeys, user flows, wireframes up to the development of click prototypes for clients such as Indeed and Varian – Siemens Healthineers, Tecan and Energie AG
• Worked on digital products like responsive and mobile applications and complex industrial products like console applications and dashboards
• Developed design systems and design libraries using Figma, Design Tokens, Storybook, etc.
• Facilitated workshops and usability evaluations (user testing and expert evaluation) providing deep insights for advancing product development
• Experience with UX tools (Figma, Sketch, Invision), Design Systems, Requirements Engineering (Confluence, Jira, IBM Doors, etc)

• Business analysis
• Requirements engineering
• System design
• Various insurance projects
• Technology stack: msg.Billing (InExkasso)
• Product: Pay-per-use car insurance based on blockchain and OBD-II real-time telemetry with AI

• Custom software development
• Web hosting
• Support
• DevOps
• Technologies: C#, Node.js, Web, Windows, Linux, SQL, MS365, Azure, AWS

• Backend / Microservices Developer, DevOps, Test Automation
• ~100 Developers, ~10 Teams, per Team: 1 PO, 1 ScrumMaster, 1UX, 1 Developers, 1 Tester
• .net core 8, 9, C#
• Microservices, Clean Architecture, MediatR, CQRS
• GraphQL, REST, SDL
• Azure DevOps, CI / CD pipelines, Azure Service Bus, Rabbit-MQ, Kafka, Azure App Configuration, Azure KeyVault, Azure Kubernetes AKS
• Splunk, dashboards, custom metrics, Elastic-Search, Kibana (ELK)
• Azure SQL Databases, Azure Cosmos DB
• Architecture decisions, event governance, COP (Backend, DevOps, FrontEnd, Test Automation)
• AI, Copilot, creating Test Templates
• Scheduler, Hangfire, Quartz
• Automated Unit and Integration Tests
• Automated E2E Tests, Playwright Test Automation, BDD, Gherkin, Cucumber
• Shipment tracking
• GIS, GPS data, geofence, geo search, position tracking, asset positions
• Jira, Confluence
• Focus on high-performance message-oriented architecture (~xx e6 messages / month / service)
• Structured logging, Serilog, OTel, Splunk, Application Monitoring
• Integration of different position data sources (GPS-based data) into AzureDataLake

• Responsible for managing GMP-Critical systems
• Leading team of 20 professionals
• Vendor management with €15 M annual budget

• Creation of test scenarios, manual test cases and test data using boundary value analysis and equivalence partitioning
• Execution of functional and non-functional tests (manual with Postman and web application, automated with WebDriver, JUnit and NUnit)
• Setup, automation and maintenance of the Test Automation Framework with Java, Spring Boot, Selenium and Cucumber in IntelliJ (system, regression, smoke, UI and integration tests for web frontend and SOAP API backend interfaces)
• Automation of backend NUnit test cases in Visual Studio
• Test management: development and implementation of the test strategy and test plans, test coordination, quality responsibility and prioritization of risk-based tests, as well as documentation management in Confluence
• Detailed analysis and quality assurance of requirements
• Creation and maintenance of Jenkins pipelines, quality assurance during build & deployment
• Close cooperation with business analysts, developers, testers and test management
• Identification, creation and tracking of errors/defects, as well as careful test documentation
• Reporting of test results and defect reports
• Monitoring of test processes and continuous improvement
• Verification of test data and test results in a PostgreSQL database in pgAdmin
• Support with effort estimates and backlog prioritization
• Analysis and debugging of development code

System environment: Java, JUnit, Spring Boot, Selenium, Cucumber, JavaScript, Jenkins, C#, NUnit, Postman, Bitbucket, Confluence, Jira, xRay, pgAdmin, PostgreSQL, SonarQube, Maven, IntelliJ, Visual Studio, CI/CD, SOAP API interfaces

• Built and maintained a full-featured React Native mobile app and companion web portal supporting multi-role access and real-time collaboration for service teams.
• Developed a robust NestJS backend using TypeScript, adhering to scalable microservices patterns to support a dynamic task management system.
• Designed and optimized PostgreSQL schemas, using advanced indexing and normalized data models to support patient tracking, tasks, and outcome reporting.
• Integrated Socket.IO to support real-time team communication, task status updates, and instant notifications across mobile and web platforms.
• Developed secure authentication workflows using AWS Cognito, including multi-role login, token refresh, and session timeout handling.
• Leveraged AWS S3 for secure document uploads (patient records, resource materials) with signed URLs and access control policies.
• Connected AWS SNS and SES to automate notifications for escalations, missed follow-ups, and appointment reminders.
• Engineered an admin analytics dashboard using React + Zustand for tracking user activity, case completion rates, and compliance metrics.
• Designed and implemented AI-driven features for task prioritization and patient risk classification using external API integrations.
• Established a robust CI/CD pipeline using GitHub Actions and Docker, achieving automated testing, linting, and environment-based deployments.
• Followed Agile ceremonies (daily standups, sprint planning, retros) while collaborating with QA, BAs, and PMs to deliver high-velocity features.
• Led data protection efforts ensuring full GDPR compliance, including encrypted storage, session control, and user-consent management.
• Delivered a fully responsive UI using DaisyUI-style components for mobile and tablet-first designs, achieving high Lighthouse scores.
• Reduced support tickets by 40% by implementing detailed audit logging and a self-service helpdesk system in the admin interface.

• Consulting in national and international projects in various roles and sectors (banking and finance, public sector, telecommunications, data management, software development)
• Engaging in project management, requirements management, business analysis, process management, IT consulting and coaching
• Delivering sustainable value quickly and efficiently due to high complexity and diversity of projects and expertise
• Emphasizing collegiality and integrity and fostering a positive team atmosphere

• Develop a concept for the analysis of sensor data.
• Assess implementation options, products, and pricing in Azure.
• Present and advocate the solution concept to the client.
• Implement an ETL pipeline for processing sensor data.
• Integrate BI solutions with the data repository.
• Provide documentation and support for end users.