Endpoint Detection and Response Experts in Germany

• Program management for the development of an IoT platform on behalf of Deutsche Telekom IoT and 1NCE
• Structuring and coordinating the project teams and stakeholders involved to ensure robust project and decision-making structures
• Coaching project participants on the organization, collaboration, and implementation of the platform initiative

• User account management and creation in Active Directory
• Group management and updates in Active Directory
• Permissions management on file servers
• Exchange/Outlook support
• VPN setup
• System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

Conducting a GAP analysis to assess existing security measures → identifying critical vulnerabilities

Developing an action plan that takes risk and cost-effectiveness into account

Introducing an IT maturity model based on BSI guidelines

Advising management on compliance, governance, and security strategy

Establishing internal processes for a sustainable security organization

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Built Azure Kubernetes clusters (AKS) with network policies, security groups, and RBAC
• Terraform-based infrastructure as code for secure, reproducible deployments in the BMW Azure cloud
• Hardened CI/CD pipelines with Jenkins, SonarQube, Fortify SSC, and Contrast AST
• Integrated SAP BTP/Kyma and ServiceNow GRC

• Conceptual consulting for securing business processes
• Consulting for planning and implementing IT and IT security projects
• Security and policy checks, process optimization, contingency planning
• Project management and interim management in IT infrastructure and information security

Overview of relevant projects:

• 2025: Consulting on a DLP concept and for Digid GmbH.
• 2025: Consulting for a customer after a cybersecurity attack in which the IT infrastructure was compromised and the attacker gained M365 tenant admin rights. Investigation and recovery of the IT infrastructure. Preparation of recommendations for increasing IT security.
• 2025: Continuation of the projects listed below for Thyssenkrupp Marine Systems and Norddeutsche Landesbank.
• 2024: Preparation of a DNS concept including consulting on DNS strategy and technology, DNS design, DNS security, load balancing, reverse lookup zones and automation. Preparation of a DHCP concept including consulting on DHCP design, the central DHCP management system and automation. Consulting on the operation of the products mentioned, operating processes, and adapting the IT documentation and IT service description for Thyssenkrupp Marine Systems.
• 2024: Analysis and assessment of the network and security infrastructure established by the providers with regard to the overall architecture, consisting of the design and components. Development of proposed solutions to improve current operations, maximize performance and security, and reduce complexity. Presentation of the results, their causes and possible solutions to C-level management, including the required decision templates. Development of a SASE concept based on a Zero Trust architecture for Norddeutsche Landesbank.
• 2024: Continuation of the projects listed below for Atlas GmbH and Deutsche Vermögensberatung AG.
• 2023: Consulting on resolving findings from an IT security assessment of the IT infrastructure, conducting proof-of-concepts for DDoS protection and Digital Experience Monitoring (DEM) with Zscaler (ZIA, ZPA & ZDX), creating a new security architecture based on Zero Trust, redesigning a Cisco ISE implementation and designing a DNS security solution to protect guests and financial advisors for Atlas GmbH / Deutsche Vermögensberatung AG.
• 2023: Continuation of the projects listed below for Digid GmbH, Vaillant Group GmbH (until 09/2023), Bundesanstalt für Geowissenschaften und Rohstoffe (until 05/2023) and Union Investment IT-Services GmbH (until 07/2023).
• 2022: Preparation and review of white papers for infrastructure and security architectures, planning new network infrastructures for Deutsches Luft- und Raumfahrtzentrum.
• 2022: Development of a concept for the technical and process-related modernization of a disaster recovery plan for United Nations Volunteers.
• 2022: Development of a concept for moving measurement data to a cloud environment, introducing Network Access Control and conducting an awareness training session for Digid GmbH.
• 2022: Development of a network segmentation concept for DZ Hyp AG.
• 2022: Development of a network segmentation concept for Bundesagentur für Arbeit.
• 2021: Development of a new load balancer architecture for Bundeswehr Fuhrparkservices GmbH.
• 2021: Vulnerability scan and penetration test of a web frontend, including evaluation and preparation of recommendations for remediation, taking risk and probability of occurrence into account, for customer ifi GmbH.
• 2021: Consulting, concept development and sub-project management for introducing a Network Access Control solution (certificate authentication and MAC address bypass) and macro-segmentation (area and zone concept based on dynamic assignment of endpoints) in office and production IT for customer Vaillant Group GmbH.
• 2021: Upgrade and optimization of the LAN and WLAN infrastructure for customer United Nations Volunteers.
• 2021: Development of a target concept for modernizing the IT security infrastructure consisting of the DMZ (Cisco switches, firewalls, WSA, ESA, SMA), internet access, admin and management networks and wireless LAN, including support during implementation, for Bundesanstalt für Geowissenschaften und Rohstoffe.
• 2021: Creation of a micro-segmentation concept based on Cisco DNA and SGT and Zero Trust for Union Investment IT-Services GmbH.
• 2021: Review and update of ISMS Level-3 policies and preparation of process instructions for customer Software AG.
• 2021: Project management for the global Tec-Refresh project Meraki WLAN 2.0, coordination of outsourcing the LAN/WLAN infrastructure to a managed service provider and preparation of a WLAN concept for automated guided vehicles for customer Heraeus Infosystems GmbH.
• 2021: Project management and technical support for the “Transition of SIEM/SOC Services” project of a customer into a shared environment and assumption of the interim role of Head of Security Operations at customer Datagroup SE.
• 2021: Workshop for a future implementation of Mobile Device Management at customer Allgeier Experts Go GmbH.
• 2021: Sub-project management for introducing a rule management tool for firewalls and recertifying NAC endpoints based on 802.1x and MAB at customer Union Investment IT-Services GmbH.
• 2020: Development of a network segmentation concept for two data centers based on Cisco and VMware for Aareon AG.
• Recording and analysis of the current network architecture, including project initiation.
• Development of a concept for micro-segmentation in the data center and access network.
• 2020: Infrastructure and security architecture audit for customer Stuttgarter Versicherung AG.
• Analysis of the IT infrastructure and IT security architecture with regard to the configuration of network and security components. Additional review of contracts, process descriptions and manuals for completeness. Development of recommendations to improve the stability and operation of the infrastructure. Preparation of a network segmentation concept and project management for implementing the measures from the analysis project.
• 2020: Consulting on setting up an ISMS-Light for customer Josera foodforplanet GmbH & Co. KG.
• 2020: Security architecture consulting for customer Datagroup SE.
• Development of a future IT infrastructure and IT security architecture.
• Analysis of the current IT architecture of all 23 companies.
• Recommendations for optimizing the IT infrastructure and preparation of a comparison between a classic perimeter security concept and the Zero Trust model.
• Preparation of a security zone concept.
• Preparation of an IT infrastructure architecture in coordination with all companies.
• 2018 - 2019: Stream Lead in the Cyber Security program of Deutsche Lufthansa AG.
• Responsible for designing and implementing 9 projects in IT security infrastructure and user access management, as well as managing project managers and experts.
• Project area: Network Segmentation and Access Control.
• Project area: Security Architecture.
• Project area: Privileged, Identity & Access Management.
• Project area: Simplify User Authentication (MFA).
• Project area: Mobile & Endpoint Security.
• Project area: OT Security.
• Project area: E-enabled Aircraft.
• 2018: Security architecture consulting for customer Deutsche Lufthansa AG.
• Project management for the development, evaluation and management of the company-wide information security architecture.
• Development of a security strategy and roadmap to align the security architecture with the Zero Trust model.
• Evaluation of security solutions, services and tools available on the market.
• Definition of requirements for RfPs and evaluation of offers.
• Development, maintenance and monitoring of security architecture artifacts.
• Conducting security assessments of existing and new IT systems and security services.
• 2018: ISMS consulting for customer GLS IT Services GmbH.
• Consulting on introducing and initially operating an ISMS based on ISO27001.
• Auditing the IT environments of the GLS country companies.
• Analysis and assessment of IT security risks and derivation of required measures.
• Development of proposed solutions in coordination with the relevant stakeholders.
• Project management and transition of the ISMS to later operations.
• 2016 - 2018: Security Pre-Sales Consultant for customer Cisco Systems GmbH.
• Nationwide strategic and conceptual consulting for major enterprise customers and financial and insurance customers on Cisco and Meraki security products and services such as Firepower, WSA, ESA, Stealthwatch and ISE.
• 2017 - 2018: Design and implementation of an ISMS for customer Verivox GmbH.
• Conducting various BIAs and GAP analyses.
• Preparation of security policies based on ISO 2700x.
• Assumption of the interim role of Information Security Officer.
• 2017: Preparation of a contingency concept for VPV Lebensversicherungs-AG.
• Review and update of the IT contingency manual.
• 2016: Consulting and project management for the design of cloud and hosting services for customer Vodafone Group Services GmbH.
• Analysis and optimization of the sell-build-run process.
• Preparation of detailed-level designs for cloud products.

• Operational management of a hybrid Palo Alto Networks firewall infrastructure in an IoT environment
• Network zoning using VLANs
• Analysis, optimization, and security hardening of the rule set
• Implementation of additional firewalls in the infrastructure
• IP address management
• Security operations for Nozomi Networks’ IoT NRD solution
• Security operations for secXtreme’s honeypot infrastructure
• Managing service providers to ensure and implement required network measures
• Communication with customers and service providers in an international environment
• Technologies used: Palo Alto Networks, Panorama, Palo Alto AWS-cloud-Firewall, Nozomi Networks, Honeybox

• Analysis and optimization of the VMware environment for operation in a KRITIS environment
• Planning and implementation of updates to the VMware and hardware environment in a KRITIS environment
• Set up Skyline Health Diagnostics
• Review of the existing documentation
• Training and onboarding of new internal employees
• Support with migration and upgrade projects
• Preparations for moving scripts in the virtualization environment to GitLab
• Ticket processing with Service.Now

• Led remote IT and cybersecurity operations, including secure device deployment, app distribution, compliance monitoring, and endpoint security using Microsoft Intune and Defender for Endpoint.
• Managed Identity and Access Management (IAM) with Microsoft Entra ID, including implementing role-based access control, conditional access, VPN configuration, and Multi-Factor Authentication (MFA).
• Supported and secured Cloud PCs, provided technical remote support, and optimized performance within the Microsoft 365 Business environment.

• Codebase Evaluation & Problem Design: Designed and stress-tested complex software engineering problems against large open-source Python codebases (including pandas), requiring deep context acquisition and architectural understanding to produce well-scoped, realistic problem statements aligned to strict correctness guidelines.
• Agent Failure Analysis: Assessed LLM coding agent solutions for correctness and completeness, identifying meaningful failures across edge case handling, dtype behaviour, and multi-column NaN propagation logic; documented findings with precision for downstream evaluation use.
• Programmatic Test Suite Development: Authored comprehensive pytest suites to programmatically verify agent-generated solutions against defined requirements, with deliberate coverage of boundary conditions and failure modes not caught by naive implementations.
• Containerised Environment Engineering: Built and debugged Docker environments for reproducible agent execution, including git-based repository provisioning, dependency pinning with npm ci, and multi-stage Dockerfile authoring across Linux-based containers.

• Administration / configuration / operation / provision / troubleshooting of Windows Server systems (2012 - 2025) in a multi-domain infrastructure according to tiering level
• Operation of Windows systems (VMware, Hyper-V and physical)
• Automated installation and patch management via MECM / WSUS
• Creation of server hardening / operating system hardening according to BSI
• Administration / configuration / operation of Active Directory (AD)
• Administration / configuration / maintenance of GPOs / GPPs / DNS / DHCP
• Administration of cluster systems
• Support in the patch management process
• Support in the backup process
• Support with PKI deployment
• Granting, changing and revoking access permissions and access groups, control and documentation
• Control/coordination between business departments and different service providers
• Change management – review, evaluation and control of change requests
• Implementation of change requests
• Performance analysis to optimize operating systems
• Responsibility for resolving incidents and internal service requests
• Second- and third-level support
• Creation of documentation, operating manuals and presentations
• Working according to ITIL

Designed and implemented a GDPR-compliant hybrid organization at holding level, in which specialized AI agents and automated workflows work together with employees. Implementation as part of the MBAI® (Masterclass Business with AI, Leaders of AI) training across the Executive Office, Business Development, Marketing, Sales and HR functions. The next step is the transition into standard operations across all operating companies.

• Analyzed business processes for each function and prioritized AI use cases through a structured use-case process
• Designed an agent architecture based on the principle “one agent, one clearly defined task”: specialized assistants for each function, coordinated by an AI team lead
• Built AI assistants and agents with Microsoft Copilot (prompts, agents, workflows, automations) for the Executive Office, Business Development, Marketing and Sales, and integrated them into existing Microsoft 365 processes
• Implemented recurring activities as automated workflows with clearly defined handover points between people and agents
• Defined GDPR-compliant safeguards: data classification, processing of personal and customer data exclusively on EU-hosted systems, and human approval and control points
• Developed an internal AI policy and governance rules for the use of AI, responsibilities and quality assurance of AI results in line with TISAX
• Prepared the rollout of the hybrid organization from the holding company into standard operations across all operating companies
• Transferred findings into a reusable assessment and consulting framework for introducing AI agent structures for clients

Tech / Methods: Agentic Workflows, Prompt Engineering, Microsoft 365 / Copilot, Claude, ChatGPT, Workflow Automation, GDPR, AI Governance, Change Management

• Further development of the existing SCCM 2509 implementation
• Schema extension, CAS extension
• Creating task sequences, in-place upgrade
• Patch management (WSUS)
• Security updates, feature updates
• Emergency fixes, application updates
• Incident, change, and problem management (3rd level)
• Active Directory, DNS, DHCP, GPMC
• Managing users, groups, OUs, computers
• Setting up GPOs
• Senior consultant for software packaging in an SCCM 2509 environment
• Project management ITIL standards
• Defect management
• SIT (Software Integration Test)
• SAT (Software Acceptance Test)
• UAT (User Acceptance Test)
• Adjusting Windows 11 25H2 client deployment
• Secunet SINA management systems administrator
• Secunet SINA Workstation 3.5.4
• Maintenance and configuration work in SINA management
• Importing and adjusting IPsec policies
• Retrieving and documenting status, firmware versions, and configurations of individual SINA devices
• Consulting and implementation in fault and incident management
• Implementation of documentation and rollout of new software versions
• Creating software packages based on PowerShell App Deployment Toolkit, Flexera AdminStudio for the W11 64-bit platform and Server 2025 / 2022
• Number of PC systems: approx. 1,850.

Label: PowerShell, VBS, Batch scripting

Label: SCCM 2503, Windows 11 64 Bit, Windows 2025 Server, Windows 2022 Server, Windows 2019 Server

• Led bankable technical and commercial due diligences and IT carve-outs across hospitality, TIC energy, SaaS, and FMCG
• Conducted comprehensive IT assessments for mid-market companies across the DACH region
• Created pitch decks and sales materials driving new client acquisition in large-cap transactions
• Managed customer-facing projects with complex stakeholder landscapes, providing CIO support in project management, portfolio management, and coaching