Find the perfect ITIL Consultants in Germany in minutes from over 15,000 CVs with the power of AI.
Bring in ITIL, ITSM, and service transition expertise for incident, problem, change, and service catalog work. Ideal for process design, tool alignment, and service desk improvement, with fast, precise matching to vetted, available freelancers.
About the role
Service focus
An ITIL consultant helps companies design and improve IT service management in a way that fits daily operations. They turn service goals into clear processes, roles, and handovers. Typical work includes incident, problem, change, request, and knowledge management.
- Assess the current ITSM setup and identify gaps
- Design or refine ITIL-aligned processes
- Define roles, approvals, and handover points
- Support service desk, operations, and governance teams
Typical deliverables
Companies hire an ITIL consultant when service work is inconsistent, slow, or too dependent on a few people. The consultant may map the service lifecycle, write process documents, update workflows, or prepare a rollout plan. In Germany, this often comes up in larger enterprises, shared service centers, and regulated environments where clear control and traceability matter.
- Process maps and operating procedures
- RACI models and governance rules
- Change and incident templates
- Service catalog or request model updates
Core skills
Strong ITIL consultants know the framework, but they also know how to make it usable. They work well with service owners, infrastructure teams, application teams, and leadership. Common tools include ServiceNow, Jira Service Management, Remedy, and other ITSM platforms. Knowledge of ITIL 4, service KPIs, and process analysis is usually essential.
- ITIL and ITSM process design
- Stakeholder workshops and facilitation
- Tool configuration input and testing support
- Clear documentation and training material
When to hire
Bring in a freelance ITIL consultant when you need targeted support for a change, rollout, or recovery effort. Freelancers are useful for tool transitions, audit preparation, operating model redesign, or fixing a weak service desk setup. They are also a good choice when you need an outside view without adding a permanent role too early.
What strong consultants do
Good ITIL consultants do more than write process charts. They understand how people actually work, where tickets get stuck, and why change approvals fail. They can align ITSM practices with business needs, cloud operations, and DevOps teams without forcing unnecessary bureaucracy.
- Keep processes practical and measurable
- Balance control with speed
- Explain trade-offs clearly to non-technical stakeholders
- Improve adoption, not just documentation
Germany context
For companies in Germany, an ITIL consultant often works across local and international teams. English is common in multinational settings, while German helps with internal training and workshops. Remote work is often possible, but on-site sessions can be useful for service desk observation, process mapping, and stakeholder alignment.
Meet FRATCH ITIL Consultants
Jürgen Kasch
Management Consultant · Interim Manager, Cloud & IT Service Management (freelance)
Last position:
Interim Management / Business Succession – Process Analysis & Stakeholder Management
As part of the preparation and operational support of a business succession:
- Company analysis: Analysis of the overall economic, organizational and structural situation (current state, strengths/weaknesses, risk potentials)
- Process analysis: Recording and documentation of all relevant business processes (BPMN, UML) in the areas of management, finance, procurement, sales and operations
- Process optimization: Identification of weaknesses and inefficiencies, development and operational implementation of improvement measures
- Stakeholder management: Identification and analysis of all relevant internal and external stakeholders; structured communication and coordination with previous and future owners, shareholders and employees
- Change management: Supporting the workforce and management through the handover process; building acceptance and trust among all participants
- Governance & documentation: Creation and handover of structured operation manuals, process documentation and organizational handbook for the new business owner
- Risk & vulnerability analysis: Assessment of operational and strategic risks in the handover process and development of recommended actions
- Operational support: Interim takeover of leadership tasks; ensuring business continuity during the transition phase
Anke Schlobohm
Project Management Officer (PMO) | Project Assistance | Project Management Consulting
Last position:
PMO IT Service Management at Memodo GmbH
PMO support at a leading European wholesaler of photovoltaic systems, battery storage, and charging stations. Focus on optimizing and rebuilding IT service management processes in Jira.
- Reworking existing Jira workflows for IT Service Management (helpdesk)
- Setting up new Jira Service Management projects, including for an incident response process: workflow adjustments, frontend design, and full process development
- Global administration for Jira Service Management projects as well as organizational administration
- Setting up new spaces for different service desks within the company
- Support in meetings, including minute-taking and follow-up
- KPI tracking for IT service management processes (ticket throughput times, SLA compliance, backlog development) with transparent stakeholder reporting
- Implementation of the operational project plan
Environment: Jira, Jira Service Management, Confluence, Microsoft Teams
Paul Karnowka
Program Manager – Multi-Project Operational Stabilization (Operational Excellence)
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Dienstleistungszentrum Berlin
- Overall leadership of multiple strategic operations projects focused on workplace services, SLA framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as implementing system monitoring and feasibility studies for a 24x7 operation, partly including ServiceNow implementation
- Development of various ServiceNow operating concepts related to training, permissions, and emergency management as part of a new cloud-hosting initiative for the ServiceNow platform
- Board reporting and leading steering committees within the framework of corporate strategic objectives, as well as establishing new balanced scorecards to measure KPIs for optimization-driven project results
Andreas Zimmermann
Senior IT Project Manager · Service Owner · ITSM · SIAM · Operating Models & Governance
Last position:
ITSM Consultant at Industrial company / Global IT division
- Designed and implemented a new user support tower organization as part of the global IT transformation initiative.
- Created an operating and control model for the central service desk, including downstream support units (field service, VIP support, service points).
- Performed a comprehensive as-is analysis of existing service desk and field service structures and developed a target architecture based on ITIL 4 and SIAM.
- Defined roles, responsibilities, and governance mechanisms for internal IT and external providers.
- Prepared the blueprint document Service Management & Governance Handbook (User Support) to standardize global service processes (incident, request, problem, change, knowledge, ITSCM, CSI).
- Developed a KPI and SLA framework to measure service quality and performance in global user support.
- Defined the reporting and review structure (operations meeting, service review meeting, management steering board).
- Prepared RFP documents for the external tendering of L1/L2 support services, including definition of scope, governance model, process requirements, tool integration (ServiceNow), and KPI/SLA sets.
- Supported procurement and legal departments in evaluating and negotiating vendor proposals and assisted in vendor selection and contract finalization.
- Oversaw the handover to operational support, including knowledge transfer, training of provider teams, and establishment of a continuous improvement process (CSI).
- Methods / framework / tools: ITIL 4 / ITSM, SIAM, IT4IT, ServiceNow, Jira, BPMN, operating model canvas, KPI & SLA design, governance & performance management
Andreas Türkner
IT Contract, IT Project & IT Service Management // Interim Management
Last position:
Subproject Lead DLD Nearshoring at Bank-Regulated Environment (NDA)
- Analysis and assessment of the approach model
- GAP analyses (sourcing readiness) and process analysis
- Process documentation
- Channeling and evaluation of department requirements
- Monitoring of the service provider/nearshoring partner
Dieter Dietz
Senior Consultant IT Service Management / ITIL, Management Coach, Scrum Master
Last position:
Senior Consultant IT Service Management / ITIL, Management Coach, Scrum Master at Schweizer Kantonalbank
Project: Roadmap for implementing the ITIL processes in IT operations according to the guidelines for Operational Excellence per CMMI 4 and the current life cycle management within the frameworks of GRC, SCRUM and DevOps.
- Advising, coordinating and conducting workshops, analyses and gap assessments.
- Determining the current state regarding implementation of IT processes, interfaces, tools used and KPIs with graphical representation of the maturity level.
- Defining the target image of the IT processes, interfaces, tools used and KPIs.
- Designing a set of recommendations for the roadmap for IT operations management in the context of a highly critical and highly available IT infrastructure.
- Supporting the introduction of the central service management tool Jira Service Desk.
- Coordinating and aligning with business units / stakeholders / architecture (Avaloq, SAP, etc.) / security / IAM / BCM, etc.
- Advising on the implementation of IT operations processes: incident, problem, change / release, request and service management (incl. service desk).
Lars Lönnecke
IT Consultant | Program/Project Manager | Prince2®, ITIL®, CSM® certified Freelancer
Last position:
Epic & Journey Owner for Digital Transformation of IT Architecture (RAITT) at Telefónica Germany GmbH & Co. OHG
- Implementation of a new partner management solution
- Epic Owner & Journey Owner in an international environment
- Responsible for epics from blueprinting to commercial launch
- Stakeholder management & reporting
Michael Mattes
Data Center/Data Migration Project Manager, ITIL Process Management
Last position:
IT Consultant at VBL - Volleyball Bundesliga
Concept and design of various data interfaces for "Big Data" processing of volleyball performance data as phase 1 of the "Data Driven Content" major project of the Volleyball Bundesliga in Berlin. UML modeling, interface design, overseeing implementation, commissioning and user training. Negotiated a pre-contract for phase 2 in summer 2026.
Peter Walden
Information Security Consultant
Last position:
Information Security Consultant at actago GmbH
- External Information Security Officer for administrations (municipality, market town, city) and municipal utilities and educational institutions
Massood Salehi
IT program and project manager, Cloud Transformation & Transition Manager, Rollout Manager, ITIL® Process Manager (ITIL®
Last position:
IT program and project manager, Cloud Transformation & Transition Manager, Rollout Manager, ITIL® Process Manager (ITIL® at City of Munich (LHM)
Discover over 15,000 top freelancers
ITIL Consultants statistics
Aggregated from the professional profiles of matched freelancers.
Experience
31 years
Position duration
2.7 years
Positions per freelancer
25
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Human Resources
Bachelor's degree or higher
71%
Master's degree or higher
43%
Certifications per freelancer
8
Most common languages
German, English, French
Speak two or more languages
100%
Daily Rate Distribution
The chart shows how the daily rates of freelancers in this role are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Average rates for ITIL Consultants & Seniority distribution
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Frequently Asked Questions
Questions in mind? Get key insights about FRATCH
An ITIL Consultant designs, reviews, and improves IT service management processes. That usually covers incident, problem, change, request, and knowledge management, plus the roles and controls around them. The goal is a service setup that works in day-to-day operations, not just on paper.
A freelance ITIL consultant is a good fit when the need is specific: a process redesign, tool rollout, audit preparation, or a service desk turnaround. A permanent hire makes more sense when the work is ongoing and part of the core operating model. Freelancers are useful when you need speed, outside perspective, and a defined scope.
Look for strong ITIL and ITSM knowledge, but also workshop facilitation, process analysis, and clear documentation. A good consultant can work with service owners, operations, and leadership without losing the practical side of the work. Experience with platforms such as ServiceNow or Jira Service Management is often valuable.
The terms are often used closely, but they are not always identical. An ITIL Consultant usually works from the ITIL framework and translates it into working service processes, while an ITSM consultant may have a broader focus on service management practices and tools. In hiring, the difference matters less than the actual scope and hands-on experience.
Expect process maps, operating procedures, RACI models, templates, and rollout guidance. A strong ITIL Consultant may also help with service catalog design, KPI definitions, and training material for service desk or operations teams. The best deliverables are practical enough for teams to use right away.
Yes, much of the work can be done remotely, especially analysis, documentation, workshop prep, and tool reviews. For a ITIL Consultant, on-site time can still help when you need stakeholder alignment, service desk observation, or process workshops with mixed teams. In Germany, many companies use a hybrid setup for that reason.
Check whether the ITIL Consultant understands your real operating problems, not just the framework language. Good signs are clear questions, practical recommendations, and a focus on adoption by service desk, operations, and business users. They should be able to explain what changes, who owns it, and how success will be measured.
An ITIL practitioner usually works inside the process day to day, while an ITIL Consultant is more often brought in to assess, design, improve, or coach. That means the consultant should be able to move between strategy, process detail, and rollout support. For projects with change or redesign, consulting experience is usually the better fit.
The average hourly rate for ITIL Consultants in Germany is 116 €, which corresponds to a daily rate of about 926 € based on an 8-hour working day.
Of the freelancers working as ITIL Consultants in Germany, 71% hold at least a Bachelor's degree and 43% hold at least a Master's degree.
On average, freelancers working as ITIL Consultants in Germany have 31 years of professional experience, with a single engagement typically lasting around 2.7 years.
The most common languages among freelancers working as ITIL Consultants in Germany are German (100%), English (100%), and French (30%).
The most common industries among freelancers working as ITIL Consultants in Germany are Information Technology (100%), Banking and Finance (90%), and Professional Services (80%).
The most common business areas among freelancers working as ITIL Consultants in Germany are Information Technology (100%), Operations (100%), and Project Management (100%).
FRATCH ITIL Consultants main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a Free Demo
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Philipp Thomaschewski
FRATCH CEO
