Patrick Z.-Community Scrum Master

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Experience
Community Scrum Master
- Agile SAFe project management & methodological guidance as Scrum Master of a Scrum community (3 Scrum teams, 26 FTE).
- Sprint management and maintenance of user stories in JIRA and SAP SolMan system.
- Coaching the POs in backlog documentation in SAP Solution Manager and JIRA.
- Agile Project Delivery with Focused Build for SAP Solution Manager, Open SAP.
- Facilitating daily stand-ups, reviews, retrospectives, and planning sessions.
- Harmonizing data in JIRA and SAP Solution Manager.
- Creating enablement sessions and training teams in the practical use of JIRA and SAP Solution Manager (including SAP Focused Build).
- Monitoring test progress across different testing phases using SAP Solution Manager.
- Capturing, tracking, and maintaining impediments and project risks within the Scrum community.
- Planning, facilitating, and documenting results of SME workshops to resolve blockers.
- Maintaining and analyzing sprint reports to achieve increment progress.
- Technologies: SAP S/4 HANA (all modules), SAP Cloud solutions, SAP Solution Manager, SAP Focused Build, RetroTool, JIRA/BigPicture, Confluence, Concept Board, Mentimeter
Scrum Master
- Setting up and managing a high-performing Agile Release Train (ART) with up to 250 project participants.
- Agile SAFe project management & methodological leadership of the Scrum teams in the SAP S/4HANA program.
- Designing the organizational structure and processes based on SAFe 5.1.
- Advising at the program management level.
- Scrum coaching for the entire program.
- Coaching product management and Product Owners in product backlog management, program increment planning, and requirement management.
- Direct support to program management on requirement management and agile sprint management systems.
- Setting up and harmonizing Release Train tools according to SAFe, including JIRA/BigPicture, SAP Activate, and SAP Focused Build.
- Mentoring Scrum teams on agile best practices, sprint management, and agile mindset.
- Committee management, status reporting, and impediment management.
- Technologies: SAP S/4 HANA (all modules), SAP Solution Manager, SAP Focused Build, JIRA/BigPicture, Confluence, Concept Board, Miro
IT Project Manager Operations Processes
Genpact
- Project management & Technical Account Manager for large customers (Heineken, Kraft Heinz, CWT) – 450 FTE.
- Selecting and managing IT service providers for each account's overall project.
- Coordinating the entire IT environment (implementations, rollouts, etc.).
- Acting as the interface between the operations team and IT (offshore center in India).
- Transitioning the organization to Scrum ways of working.
IT Consultant (Senior Service Desk Engineer)
Wipro
- Building and shaping a 40-person service desk team.
- Training and onboarding new team members.
- Documenting the user guide for SNOW.
IT Project Manager Operations & Maintenance
Inselgruppe Bern
- Managing the lab system project.
- Training users.
- Creating documentation after project completion.
- Planning budgets during project planning.
- Planning coordination with the external 1st-level support in Hungary (T-Systems).
IT Project Manager / Various practices in project management methodology
Hirslanden Bern
- Project management of the Windows 7 rollout including planning and execution for the entire Bern site (850 laptops & PCs).
- Project management of dictation management including planning and training as well as supporting the entire execution (Project Budget Planning & Administration) in collaboration with DFC Systems GmbH.
- Review of balance sheets, IT controls, analyses of business processes, the internal control system and the IT environment.
- Creation of rollout plans for implementation.
- Project management and implementation of laboratory systems in collaboration with Sysmex, Siemens, Labcenter etc.
- Training users on the entire IT infrastructure.
- Project management and execution of the laboratory IT infrastructure.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Healthcare, Information Technology, and Professional Services.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Customer Service, and Operations.
Languages
Education
GIBB
Part-time IT training, federal diploma in computer science · Computer Science · Bern, Switzerland
Certifications & licenses
Agile Project Delivery with Focused Build for SAP Solution Manager, Open SAP
Introduction to ABAP in the Cloud, Open SAP
JIRA
PSM II (Professional Scrum-Master)
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Patrick is based in Münsingen, Switzerland.
Patrick speaks the following languages: German (Advanced), English (Advanced).
Patrick has at least 8 years of experience. During this time, Patrick has worked in at least 6 different roles and for 4 different companies. The average length of individual experience is 1 year and 5 months. Note that Patrick may not have shared all experience and actually has more experience.
Based on recent experience, Patrick would be well-suited for roles such as: Community Scrum Master, Scrum Master, IT Project Manager Operations Processes.
Patrick's most recent position is Community Scrum Master.
In recent years, Patrick has worked for Genpact and Wipro.
Patrick is most experienced in industries like Healthcare, Information Technology, and Professional Services.
Patrick is most experienced in business areas like Information Technology, Project Management, and Customer Service. Patrick also has some experience in Operations.
Patrick has recently worked in industries like Information Technology and Professional Services.
Patrick has recently worked in business areas like Information Technology, Customer Service, and Project Management.
Patrick attended GIBB for Computer Science.
Patrick has 8 certificates. Among them, these include: Agile Project Delivery with Focused Build for SAP Solution Manager, Open SAP, ITIL V3, Introduction to ABAP in the Cloud, and Open SAP.
The availability of Patrick needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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