Nghia T.-Law Enforcement Response Operations Specialist
Check rate
Experience
Law Enforcement Response Operations (LERO) Specialist
Eureka, Inc. (a Match Group company)
- First APAC-based LERO hire, covering law enforcement requests for Pairs (Japan, Korea, Taiwan) and Tinder Japan; report directly to Sr. Director/Lead Paralegal (US-based).
- Manage the end-to-end law enforcement request lifecycle for Tinder Japan on the Kodex platform (assign, review, upload, data packet, send, complete), including Quick Questions, Preservation Requests, and escalation handling.
- Handle Pairs JP/KR/TW law enforcement intake through a parallel mail/phone/email workflow while Kodex onboarding for Pairs is pending NPA approval; shokai-sho (照会書) requests represent the majority of case volume.
- Translated the Kodex Onboarding Guide into formal Japanese for submission to the National Police Agency (NPA) and conducted QA on a revised translation, identifying and correcting critical errors.
- Developed multilingual (Japanese, Korean, Traditional Chinese) email templates to standardize law enforcement correspondence across markets.
- Compiled a structured NPA organizational reference memo mapping the Criminal Affairs Bureau and Cyber Affairs Bureau reporting lines and their coordination process, for internal leadership reporting.
- Built internal training resources — process checklists, a Japanese phone script for real-time police communication, and interactive workflow reference tools — to accelerate onboarding and build operational fluency in Japanese keigo for law enforcement interactions.
AI Training Contractor
micro1
- Evaluate and analyze AI-generated audio outputs for quality, accuracy, and naturalness across multiple AI training projects.
- Assess and rate AI conversational responses against defined evaluation rubrics (accuracy, helpfulness, tone) to support large language model training and fine-tuning.
- Contribute to AI image-detection training projects, reviewing and labeling image datasets to improve model classification accuracy.
- Work concurrently across multiple client projects, adapting quickly to project-specific evaluation guidelines and quality standards.
Bilingual Quality Analyst
transcosmos inc.
- Process Documentation & SOP Management
- Policy Operationalization: Adapted high-level global client policies into localized SOPs and developed detailed execution workflows & decision templates to guide the moderation team in applying complex rules accurately.
- Guideline Maintenance: Owned version control of internal manuals and workflows, ensuring 100% alignment with the client's evolving standards.
- Knowledge Transfer: Designed training materials and led calibration sessions to ensure the operations team fully understood new protocol updates.
- Quality Governance & Audit
- Process Compliance & Audit: Executed daily quality audits and process checks to enforce strict adherence to guidelines, consistently maintaining project accuracy above 90%.
- Corrective & Preventive Action (CAPA): Used RCA to identify root causes of non-conformances, implementing corrective actions for immediate issues and preventive measures for systemic gaps, reducing critical error rate by 10-15%.
- Risk-Based Thinking: Proactively identified ambiguities in new policy rollouts and conducted impact assessments before implementation; escalated high-risk scenarios to the client, preventing downstream quality issues.
- Stakeholder Liaison (Japanese/English)
- Bilingual Bridge: Served as the primary interface between the English-speaking global client and Japanese-speaking operations team, facilitating policy alignment, calibration sessions, and quality discussions across cultural and language boundaries.
- Quality Reporting & Insights: Prepared and presented weekly quality performance reports to stakeholders, highlighting KPI trends, non-conformance patterns, and improvement recommendations.
- Training & Knowledge Management: Designed and delivered 15+ training sessions on policy updates, quality standards, and improvement methodologies.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Quality Assurance, Legal, and Information Technology.
Summary
Bilingual compliance and quality professional with cross-functional experience spanning law enforcement response operations, trust & safety, policy enforcement, and AI/LLM training data quality. Currently the first APAC-based Law Enforcement Response Operations (LERO) Specialist at Eureka, Inc. (Match Group), managing law enforcement requests across Japan, Korea, and Taiwan. Prior experience leading Quality Assurance operations for a global video streaming client at a major BPO, managing 5 teams (20+ members) with consistent >90% accuracy. Skilled in translating policy into operational workflows, multilingual stakeholder liaison, root cause analysis, and PDCA-based continuous improvement.
Skills
Law Enforcement & Compliance
- Law Enforcement Request Management (Lerm)
- Kodex Platform Administration
- Cross-Border Legal/Compliance Liaison
- Npa (Japan National Police Agency) Correspondence
- Legal Document Translation (Japanese English, Korean, Traditional Chinese)
Ai / Data Training
- Ai Response Evaluation & Rating (Rlhf-Style Rubrics)
- Audio Output Quality Assessment
- Image Dataset Labeling For Ai Detection Models
- Multi-Project Rubric-Based Qa
Technologies
- Microsoft Excel (Pivottable, Vlookup, Conditional Formatting, Data Cleaning)
- Microsoft Word
- Microsoft Powerpoint
- Kodex
Skills
- Quality Assurance (Qa)
- Team Management
- Data Analysis
- Process Improvement
- Risk Assessment
- Cross-Cultural Communication
- Reporting & Documentation
- Corporate Law Basics
Quality Control
- Root Cause Analysis
- Capa
- Error Trend Analysis
- Risk-Based Thinking
Languages
Education
Josai International University
Master of International Administration · International Administration · Japan
Aomori Chuo Gakuin University
Bachelor of Law and Management · Law and Management · Aomori, Japan
Certifications & licenses
Japanese Language Proficiency Test (JLPT) N1
Microsoft Office Specialist: Excel Associate (Excel 2019)
Six Sigma Yellow Belt
TOEIC Listening & Reading (Score: 975)
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Nghia is based in Toshima City, Japan and prefers 100% remote projects.
Nghia speaks the following languages: Japanese (Native), Vietnamese (Native), English (Advanced).
Nghia has at least 2 years of experience. During this time, Nghia has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 1 year and 6 months. Note that Nghia may not have shared all experience and actually has more experience.
Based on recent experience, Nghia would be well-suited for roles such as: Law Enforcement Response Operations (LERO) Specialist, AI Training Contractor, Bilingual Quality Analyst.
Nghia's most recent position is Law Enforcement Response Operations (LERO) Specialist at Eureka, Inc. (a Match Group company).
In recent years, Nghia has worked for Eureka, Inc. (a Match Group company), micro1, and transcosmos inc..
Nghia is most experienced in industries like Information Technology.
Nghia is most experienced in business areas like Quality Assurance, Information Technology, and Legal.
Nghia holds a Master in International Administration from Josai International University and a Bachelor in Law and Management from Aomori Chuo Gakuin University.
Nghia has 4 certificates. Among them, these include: Japanese Language Proficiency Test (JLPT) N1, Microsoft Office Specialist: Excel Associate (Excel 2019), and Six Sigma Yellow Belt.
Nghia is immediately available part-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 9 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar freelancers
Discover other experts with similar qualifications and experience
Estelle K.
Ronald F.
Jozsef F.
Michael V.
Jos V.
Paul K.
Roland H.
Fred K.
Sai K.
Oliver S.
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Law Enforcement Response Operations (LERO) Specialist
Alicja W.
Matthias L.
Vera S.
Stephan H.
Álvaro M.
Adam M.
Keely M.
Stephanie G.
Kerstin W.
Liam N.
Nearby freelancers
Professionals working in or nearby Toshima City, Japan
Roman S.
Dinmukhabet A.
Sergey F.
Mikhail L.
Jocelyn O.
Oleg S.
Станислав О.
Suvi H.
Nikita I.
Hikmat S.
