Muzakkiyah (Jauhariyah) Jauhariyah-AI Data Annotator & Quality Evaluation
Check rate
Experience
AI Data Annotator & Quality Evaluation
Freelance / Remote Projects
- Evaluated AI-generated text, image, and multilingual outputs against detailed quality guidelines, focusing on instruction following, reasoning quality, factual accuracy, and formatting compliance.
- Developed and applied scoring rubrics to assess model responses, identify failure cases, and support AI model improvement.
- Performed comparative analysis of AI model outputs, including human preference evaluation and structured quality feedback.
- Worked with English and Indonesian content for multilingual annotation, localization review, and prompt-response evaluation tasks.
Customer Service Representative
PT Yaoyao Indonesia Info Tech
- Key Achievement: Contributed to the IDCS Simplus Indonesia team securing the No. 1 ranking among Simplus Southeast Asia branches for customer service excellence in January-April 2026.
- Provided customer support across Shopee, Tokopedia, TikTok Shop, and Lazada, handling up to 200 customers daily with an average response time under 15 seconds and a 97% satisfaction rate.
- Managed complex issue resolution by coordinating with internal technical teams and using Qianyi ERP, CRM, and Ticket Complaint Management systems.
- Documented customer complaints, tracked order issues, and provided data-driven product insights to improve customer experience.
Shopkeeper
PT SMBM Indonesia Corpora
- Managed daily interactions with approximately 1,000 customers while ensuring a positive brand experience in a high-traffic retail environment.
- Handled high-volume orders on Chat and Buy platforms with accuracy and timely delivery.
- Applied empathetic communication and active listening to support customer needs and resolve issues
Store Trainer
PT MAP Zona Adiperkasa
- Served as Apple Partner Trainer, supporting sales staff and facilitating simulations of technical client support cases.
- Applied engagement techniques to improve team performance metrics and customer service quality.
Sales Assistant
PT MAP Zona Adiperkasa
- Delivered product recommendations, supported customer decision-making, and managed inventory operations.
- Assisted customers with purchases and product inquiries.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Retail and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Operations, Sales, Business Intelligence, Information Technology, and Quality Assurance.
Skills
- Customer Support
- Customer Service
- Customer Experience (Cx)
- Escalation Management
- Good Listener And Communicator
- Technical Support
- Problem Solving
- Troubleshooting
- Time Management
Languages
Education
Universitas Terbuka
Bachelor's Degree · Communication · Jakarta, Indonesia
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Muzakkiyah is based in South Jakarta City, Indonesia.
Muzakkiyah speaks the following languages: Indonesian (Native), English (Advanced).
Muzakkiyah has at least 5 years of experience. During this time, Muzakkiyah has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 1 year and 1 month. Note that Muzakkiyah may not have shared all experience and actually has more experience.
Based on recent experience, Muzakkiyah would be well-suited for roles such as: AI Data Annotator & Quality Evaluation, Customer Service Representative, Shopkeeper.
Muzakkiyah's most recent position is AI Data Annotator & Quality Evaluation at Freelance / Remote Projects.
In recent years, Muzakkiyah has worked for Freelance / Remote Projects, PT Yaoyao Indonesia Info Tech, PT SMBM Indonesia Corpora, and PT MAP Zona Adiperkasa.
Muzakkiyah is most experienced in industries like Retail and Information Technology.
Muzakkiyah is most experienced in business areas like Customer Service, Operations, and Sales. Muzakkiyah also has some experience in Business Intelligence, Information Technology, and Quality Assurance.
Muzakkiyah holds a Bachelor in Communication from Universitas Terbuka.
Muzakkiyah is immediately available for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 28 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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